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Insurance Follow Up Specialist Jobs (NOW HIRING)

IVX Health

Insurance Follow-Up Specialist

Our Insurance Follow Up Specialists are a vital part of the patient care journey, ensuring that every claim is handled with precision, empathy, and a clear understanding of how billing impacts both ...

IVX Health

Insurance Follow-Up Specialist

Brentwood, TN · On-site

$22 - $25/hr

Our Insurance Follow Up Specialists are a vital part of the patient care journey, ensuring that every claim is handled with precision, empathy, and a clear understanding of how billing impacts both ...

IVX Health

Insurance Follow-Up Specialist

$22 - $25/hr

Our Insurance Follow Up Specialists are a vital part of the patient care journey, ensuring that every claim is handled with precision, empathy, and a clear understanding of how billing impacts both ...

Bayhealth

Insurance Follow-Up Specialist

Dover, DE · On-site

The Insurance Follow-Up and Collections Specialist is responsible for following up on all hospital and/or professional insurance claims. The position requires advanced knowledge of all payers and ...

UHS

Insurance Follow Up Specialist - East

Richmond, VA · On-site

$18.23 - $27.34/hr

The Insurance Follow Up Specialist is responsible for the follow up and resolution of patient and third party accounts receivable balances. Knowledge of third party payer rules and regulations ...

UHS

Insurance Follow Up Specialist - East

Richmond, VA · On-site

$18.23 - $27.34/hr

The Insurance Follow Up Specialist is responsible for the follow up and resolution of patient and third party accounts receivable balances. Knowledge of third party payer rules and regulations ...

UHS

Insurance Follow Up Specialist - East

Richmond, VA · On-site

$18.23 - $27.34/hr

The Insurance Follow Up Specialist is responsible for the follow up and resolution of patient and third party accounts receivable balances. Knowledge of third party payer rules and regulations ...

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Insurance Follow Up Specialist information

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How much do insurance follow up specialist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for insurance follow up specialist in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $20.91 per hour, depending on experience, location, and employer.

What is an insurance follow up specialist?

The primary responsibilities for an insurance follow-up specialist are to manage the billing and collections for hospitals and physicians. This type of specialist acts as an intermediary between the medical institution, patients, and the insurance agency. They assist in filing insurance claims, determining write-offs, and resolving coding issues. They also analyze plans to determine which benefits are covered, submit patient claims, and follow-up on those submissions.

What does an insurance follow up specialist do?

An Insurance Follow Up Specialist is responsible for ensuring that insurance claims are processed and paid in a timely manner. They review outstanding claims, contact insurance companies to check the status of unpaid or denied claims, and resolve any issues that may be delaying payment. Their work helps healthcare providers receive appropriate reimbursement for services rendered, and they may also update patient records and communicate with billing departments to ensure accuracy. Strong attention to detail, communication skills, and knowledge of insurance processes are important in this role.

What are the key skills and qualifications needed to thrive as an insurance follow up specialist?

To thrive as an Insurance Follow Up Specialist, you need a solid understanding of medical billing, insurance claims processing, and healthcare reimbursement, often supported by a background in healthcare administration or related experience. Familiarity with insurance portals, claims management software, and electronic health record (EHR) systems is typically required. Attention to detail, strong organizational skills, and effective communication are vital soft skills for resolving claim issues and collaborating with payers. These skills ensure timely reimbursement, reduce claim denials, and support the financial health of healthcare organizations.

What are some common challenges insurance follow up specialists face when working with insurance companies, and how can they be addressed?

Insurance Follow Up Specialists often encounter challenges such as delayed claim responses, denials due to incomplete documentation, and navigating differing policies among multiple insurers. To address these issues, specialists should maintain meticulous records, stay updated on policy changes, and develop strong communication skills to effectively negotiate with insurance representatives. Building positive relationships with providers and leveraging claim management software can also streamline follow-up processes and improve claim resolution rates.

What is the difference between Insurance Follow Up Specialist vs Claims Processor?

AspectInsurance Follow Up SpecialistClaims Processor
CredentialsHigh school diploma, insurance knowledge, possibly certificationHigh school diploma, insurance or claims processing knowledge
Work EnvironmentMedical offices, insurance companies, healthcare providersInsurance companies, healthcare facilities, third-party administrators
Job FocusFollow up on unpaid or delayed claims, ensure claim resolutionReview, process, and adjudicate insurance claims
Common UsageHealthcare billing, insurance companies, patient account managementClaims departments, insurance carriers, healthcare providers

The Insurance Follow Up Specialist primarily focuses on following up on unpaid or delayed insurance claims to ensure timely resolution, while Claims Processors handle the initial review and processing of insurance claims. Both roles require insurance knowledge and often work within healthcare or insurance settings, but their responsibilities differ in scope and focus.

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Insurance Follow Up Specialist jobs near you
Infographic showing various Insurance Follow Up Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,985 per year, or $20.7 per hour.

Insurance Follow-Up Specialist

IVX Health

Remote

Full-time

Re-posted 13 days ago

IVX Health rating

5.8

Company rating: 5.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Remote (U.S.) | Full-Time | Monday-Friday | Standard Business Hours
Hybrid Optional if Local - Office Located in Brentwood, TN

At IVX Health, we're reimagining what exceptional care looks like-and that vision extends far beyond the clinical setting. Our Insurance Follow Up Specialists are a vital part of the patient care journey, ensuring that every claim is handled with precision, empathy, and a clear understanding of how billing impacts both access to care and peace of mind.

This Full Time role is part of our Billing Operations team and offers the flexibility to work fully remote or hybrid-with the option to work in-office if you're local and prefer it. We prioritize work-life balance and a culture of support, recognizing that behind every claim is a patient counting on us to make care happen.

Note: This is a remote position open to candidates across the U.S. Local candidates may also opt to work from our Brentwood, TN office.

What You'll Do

  • Investigate and resolve insurance claim denials with speed and accuracy-typically 50 to 100 denials daily.
  • Partner with payers to resolve issues and secure timely reimbursement.
  • Interpret LCD/NCD requirements and manage CPT/HCPCS-related denials.
  • Coordinate with front desk and authorization teams to reduce delays and optimize collections.
  • Provide top-tier phone support to patients, insurance companies, and internal teams.
  • Work in payer portals (NaviNet, Availity, Medicare portals, and others) and clearinghouses to ensure efficient claim submission.
  • Deliver timely and compliant follow-up to meet revenue cycle goals.

What We're Looking For

  • 5+ years' experience in healthcare billing, claims, or insurance follow-up.
  • Strong knowledge of ICD-10, CPT, HCPCS, and payer policy nuances.
  • Hands-on experience with Medicare collections for specialty drug coverage, including using Medicare portals and filing determinations and appeals.
  • Proven success in collections with Blue Cross payers, including BCBS FL, Independence BC, and BCBS TX preferred
  • Experience working with Medicaid and other commercial insurance plans.
  • Familiarity with reimbursement regulations, managed care contracts, and denial resolution strategies.
  • Detail-oriented with strong analytical and critical thinking skills.
  • Proficient in Microsoft Office Suite (Outlook, Teams, Excel, etc.).
  • A team player with a proactive mindset and a passion for patient-centered outcomes.

Why IVX Health
IVX Health is a national provider of infusion and injection therapy for individuals managing complex chronic conditions like rheumatoid arthritis, Crohn's disease, and multiple sclerosis. We're redefining the care experience with an emphasis on comfort, convenience, and compassion.

We believe the best patient experience starts with a great employee experience. That's why we foster a culture of respect, empowerment, and shared purpose-living out our values every day: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

Whether you're face-to-face with patients or supporting operations behind the scenes, at IVX Health, your work makes a meaningful difference.

What IVX Health employees say

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