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Insurance Customer Service Representative Jobs in New York

Sila Services

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT ... Affordable, high-quality health, dental, and vision insurance options to help keep you and your ...

Sila Services

Customer Service Representative

Norwalk, CT

$16 - $21.75/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT ... Affordable, high-quality health, dental, and vision insurance options to help keep you and your ...

Sila Services

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT ... Affordable, high-quality health, dental, and vision insurance options to help keep you and your ...

Sila Services

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT ... Affordable, high-quality health, dental, and vision insurance options to help keep you and your ...

Community Vet

CSR

Verona, NJ · On-site

$16 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative ... Dental insurance * Health insurance * On-the-job training * Paid time off * Vision insurance ...

Adecco

Social Media Engagement Specialist

Manhattan, NY · Remote

$29.79/hr

If Customer Service Representative sounds like something you would be interested in, and you meet ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

New

IWS Group

Customer Service Representative

Bayonne, NJ

$22/hr

Customer Service Representative (CSR) Bayonne, NJ Pay Rate: $22.00 per hour Schedule: 8:00am-4:30pm, Monday-Friday Position Summary A reliable and customer-focused Customer Service Representative ...

MSI

Customer Service Representative (CSR)

Edison, NJ · On-site

$18.75 - $21.75/hr

The Customer Service Representative (CSR) is an on-site role responsible for engaging with ... Company-paid Life Insurance * Tuition Reimbursement * Traditional and Roth 401(k) plans with ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in New York

Insurance Customer Service Representative information

See New York salary details

$28.4K

$53K

$79.9K

How much do insurance customer service representative jobs pay per year?

As of Sep 4, 2026, the average yearly pay for insurance customer service representative in New York is $52,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $60,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in New York?

The most popular types of Insurance Customer Service Representative jobs in New York are:

What are popular job titles related to Insurance Customer Service Representative jobs in New York?

For Insurance Customer Service Representative jobs in New York, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in New York look for?

The top searched job categories for Insurance Customer Service Representative jobs in New York are:

What cities in New York are hiring for Insurance Customer Service Representative jobs?

Cities in New York with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in NY?

For Insurance Customer Service Representative jobs in NY, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,961 per year, or $25.5 per hour.

Insurance Sales - Licensed Customer Service Representative

NICRIS Capital Company

Plainview, NY • On-site

$15 - $20/hr (+ commission)

Full-time

Re-posted 1 hour ago

Job description

Job Description:

NICRIS Capital Co. is seeking a Licensed Customer Service Representative(CSR) to work in their Plainview office supporting an Insurance Agency affiliate. The CSR is an integral part of the daily agency operation and will be working with the Supervising Agent and Producers. In addition to core administrative functions the CSR will be expected to coordinate daily office functions, greet visiting clients and assist with prospect inquiries.

Responsibilities:

  • Participate in the insurance sales process thorough cross selling, endorsement processing and telemarketing.
  • Address client needs and concerns via phone, email, mail, and social media.
  • Approach potential clients through traditional outreach efforts such as by organizing mailings or phone solicitation introducing the Agency and the sales team.
  • Assist policyholders to initiate or settle claims.
  • Contact customers to obtain and verify appointments.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Qualifications:

· Multi lingual, ability to converse in Spanish ++

· NYS Licensed P&C or Personal Lines

· Advanced computer skills for applications that focus around social media and business productivity tools(i.e. MS Excel, Word, Power Point)

· Organized and detail oriented

· Prior experience with Salesforce or other CRM systems

· College Degree or in process of obtaining preferred

For more information or to see if this is an opportunity for you please email HR at Nicriscapital dot com with a copy of your resume or visit www.nicrisinsurance.com .

Company Description

NICRIS Capital Co. Inc, focuses on investing and developing businesses that serve local communities and where it can leverage its expertise in preparing businesses for aggressive growth and realignment. With a concentration on building from the ground up, the firm’s Principal also has over 3 decades in business management and financial services consulting. This unique skillset positions NICRIS Capital across a broad spectrum of opportunities that adapt to a wide array of both public and private companies including local businesses.