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Insurance Customer Service Representative Jobs in New York

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ

$16.75 - $22.75/hr

The CSR will report to the Director of Customer Care. * The position is based on a 40 hour work ... Hourly rate of pay + overtime Medical Benefits Dental Benefits Vision Insurance Term Life Insurance ...

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ · On-site

$16.75 - $22.75/hr

The CSR will report to the Director of Customer Care. * The position is based on a 40 hour work ... Hourly rate of pay + overtime Medical Benefits Dental Benefits Vision Insurance Term Life Insurance ...

Affordable Cesspool Sewer & Drain,

Be Seen First

Customer Service Representative

Islandia, NY · On-site

$20 - $25/hr

Customer Service Representative (CSR) Affordable Cesspool Sewer & Drain | Long Island, NY We Rush So You Can Flush ® Affordable Cesspool Sewer & Drain has proudly served Long Island since 1992 and ...

Sila Services

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT ... Affordable, high-quality health, dental, and vision insurance options to help keep you and your ...

Sila Services

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT ... Affordable, high-quality health, dental, and vision insurance options to help keep you and your ...

Sila Services

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT ... Affordable, high-quality health, dental, and vision insurance options to help keep you and your ...

Sila Services

Customer Service Representative

Norwalk, CT

$16 - $21.75/hr

Customer Service Representative Astacio Plumbing, Heating, Cooling & Electrical - Norwalk, CT ... Affordable, high-quality health, dental, and vision insurance options to help keep you and your ...

Community Vet

CSR

Verona, NJ · On-site

$16 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative ... Dental insurance * Health insurance * On-the-job training * Paid time off * Vision insurance ...

Community Veterinary Partners

CSR

Verona, NJ · On-site

$17 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative ... Dental insurance * Health insurance * On-the-job training * Paid time off * Vision insurance ...

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Showing results 41-60

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in New York

Insurance Customer Service Representative information

See New York salary details

$28.4K

$53K

$79.9K

How much do insurance customer service representative jobs pay per year?

As of Sep 7, 2026, the average yearly pay for insurance customer service representative in New York is $52,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $60,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in New York?

The most popular types of Insurance Customer Service Representative jobs in New York are:

What are popular job titles related to Insurance Customer Service Representative jobs in New York?

For Insurance Customer Service Representative jobs in New York, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in New York look for?

The top searched job categories for Insurance Customer Service Representative jobs in New York are:

What cities in New York are hiring for Insurance Customer Service Representative jobs?

Cities in New York with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in NY?

For Insurance Customer Service Representative jobs in NY, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,961 per year, or $25.5 per hour.

Customer Service Representative

EAST COAST ORTHOTIC AND PROSTHETIC

Deer Park, NY • On-site

$18/hr

Other

Re-posted 5 days ago

Job description

Customer Service Representative

Corporate Office - Admin - Deer Park, NY 11729

Overview

Salary Range $18.00 Hourly Level Entry Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage None Category Customer Service

Description

The Customer Service Representative (CSR) is an administrative position whose primary duties consist of office work that is directly related to the general business operations of East Coast Orthotic & Prosthetic Corp (ECOP).

Under general supervision of the Team Lead, the CSR is responsible for the entire process in ECOP's business revenue cycle, from first initiating contact with the insurance company ("the payer") through collection of payment for services rendered by ECOP and posting such payment information into the Healthcare Information System (Fastrack).

Utilizing correct patient information and asking detailed analytical questions, the CSR must first obtain coverage information and approximate expected payment from the payer and estimated patients' out of pocket expense. After the item is dispensed to the patient, the CSR must collect, investigate, follow up and advise the payer on what payment is due for our services. The CSR must continually follow up on the billing process between ECOP, the healthcare provider, and the insurance company.

Essential Functions, but not limited to:

  • Enter patient demographics, insurance information, work order, prescription, notes and scan documents into Fastrack (software)
  • Verify benefits with insurance carriers to obtain coverage information for items dispensed
  • Calculate a patient's deductible and co-insurance, when applicable, and educate the patient/caregiver of his/her financial responsibility
  • Ensure that the patient chart is in compliance and sent to billing
  • Answer daily telephone calls from practitioners/patients (Calls regarding patient balances/payments, patient appointments, and paperwork deliveries)
  • Maintain Practitioner-Patient Schedule
  • Daily communication with Practitioners, Team Leads and Purchasing Department
  • Follow up on pending authorizations and on custom deliveries
Qualifications

Required Skills & Abilities:

  • Knowledge of medical reimbursement and terminology.
  • Advanced computer skills including Windows-based office technologies (ex: Word, Excel) Gmail, Google Sheets and automated billing systems.
  • Excellent organizational skills and the ability to manage multiple tasks.
  • Proficiency in basic math and accounting skills.
  • Bachelor's degree preferred or equivalent combination of education and experience required
  • Bi-lingual (English/Spanish) a Plus
  • Work Experience in Medical Office/ Hospital Preferred
  • Excellent interpersonal, oral (including telephone) and written communication skills.
  • Ability to Understand and Meet Patient and Physician Needs.
  • Excellent People Skills, Strong Attention to Detail
  • Must Exhibit Confidence Working in a Team and Individual Setting.

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