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Entry Level Insurance Customer Service Representative Jobs in New York

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level insurance customer service representative in New York is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in New York?

For Entry Level Insurance Customer Service Representative jobs in New York, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in New York look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in New York are:

What cities in New York are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities in New York with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,774 per year, or $20.6 per hour.

Licensed Insurance Customer Service Representative (CSR)

Jennifer Lang Allstate Insurance

Huntington, NY • On-site

$25 - $30/hr

Full-time

Posted 14 days ago

Job description

About the Role:
Jennifer Lang Allstate Insurance in Huntington, NY is looking for a motivated and personable Licensed Insurance Customer Service Representative (CSR) to join our growing team. This is a fantastic opportunity to build meaningful client relationships while representing one of the most trusted names in the insurance industry. If you're passionate about helping people protect what matters most, we want to hear from you!

Responsibilities:
  • Serve as the primary point of contact for existing and prospective policyholders, delivering exceptional customer service
  • Process policy changes, renewals, endorsements, and cancellations accurately and efficiently
  • Respond to inbound calls, emails, and walk-in inquiries regarding coverage, billing, and claims
  • Identify cross-sell and upsell opportunities to support clients with auto, home, life, and commercial insurance needs
  • Assist clients through the claims process, providing guidance and follow-up support
  • Maintain accurate client records and documentation within agency management systems

Requirements:
  • Active New York Property & Casualty (P&C) Insurance License required
  • Prior experience in insurance customer service, sales, or a related field preferred
  • Strong communication and interpersonal skills with a customer-first mindset
  • Proficiency with computers and willingness to learn agency management software
  • Detail-oriented with strong organizational and follow-up skills

About Us:

Jennifer Lang Allstate Insurance is a growing Allstate Exclusive Agency in Huntington, NY, committed to delivering outstanding customer service and personalized insurance solutions. We are building a team of dedicated professionals who take pride in helping customers protect what matters most.
As our agency continues to grow, every team member has the opportunity to make a meaningful impact, contribute new ideas, and grow professionally. We believe in creating a positive, supportive workplace where teamwork, integrity, and exceptional service are the foundation of everything we do.
If you're looking for an opportunity to be part of a growing agency with a strong commitment to both its customers and its employees, we'd love to hear from you.