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Insurance Customer Service Representative Jobs in New York

613 Originals

CSR - Customer Service Representative

Mahwah, NJ · On-site

$15.75 - $21.50/hr

We're seeking a smart, ambitious Customer Service Representative (CSR) to join our dynamic team. If you thrive in a fast-moving environment and want to work alongside industry-leading professionals ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in New York

Insurance Customer Service Representative information

See New York salary details

$28.4K

$53K

$79.9K

How much do insurance customer service representative jobs pay per year?

As of Aug 14, 2026, the average yearly pay for insurance customer service representative in New York is $52,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $60,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in New York?

The most popular types of Insurance Customer Service Representative jobs in New York are:

What are popular job titles related to Insurance Customer Service Representative jobs in New York?

For Insurance Customer Service Representative jobs in New York, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in New York look for?

The top searched job categories for Insurance Customer Service Representative jobs in New York are:

What cities in New York are hiring for Insurance Customer Service Representative jobs?

Cities in New York with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in NY?

For Insurance Customer Service Representative jobs in NY, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,961 per year, or $25.5 per hour.

Insurance Customer Care Representative

Allstate Insurance - Alves Santana Agency

Morristown, NJ • On-site

$37K - $45K/yr

Full-time

PTO

Re-posted 23 days ago

Job description

Welcome to the Allstate Insurance - right here in the heart of Morristown, New Jersey! We're not just an insurance agency; we're a dedicated team committed to protecting what matters most to our community. We believe in building lasting relationships founded on trust, understanding, and exceptional service. If you're someone who genuinely enjoys connecting with people and has a knack for making them feel heard and supported, you'll find a welcoming home with us. As an Insurance Customer Care Representative, you’ll be the friendly voice and helpful hand for our policyholders. You'll play a crucial role in ensuring everyone who contacts us feels valued and well-assisted. This is an opportunity to be part of a supportive team, grow your skills, and make a real difference in people's lives, all while being a vital part of the Morristown community.

Responsibilities

Be the first point of contact for policyholders, offering friendly and efficient assistance.

Answer questions about policies, coverage, and billing with clarity and accuracy.

Help policyholders make changes to their accounts or update their information.

Address customer concerns with empathy and find satisfactory resolutions.

Work collaboratively with the agency team to ensure a seamless customer experience.

Keep accurate records of customer interactions and transactions.

One day work from home on a weekly basis.

Requirements

Must be willing to get property and casualty license.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a knack for finding solutions.

Proficiency in using computer systems and learning new software quickly.

A positive attitude and genuine desire to help others.

High school diploma or equivalent.

Previous customer service experience is a plus.

Benefits
Flexible Schedule###Mon-Fri Schedule###Paid Time Off (PTO)###