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Insurance Customer Service Representative Jobs in Commack, NY

Schizzano Insurance Agency Inc

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Insurance Customer Service Representative

Hicksville, NY · On-site

$25 - $30/hr

Pleasant Insurance Agency, located in Hicksville, NY, is seeking a Commercial Lines Insurance Customer Service Representative to join a small team. This role focuses on handling a variety of ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Commack, NY

Insurance Customer Service Representative information

See Commack, NY salary details

$26.9K

$50.1K

$75.6K

How much do insurance customer service representative jobs pay per year?

As of Aug 10, 2026, the average yearly pay for insurance customer service representative in Commack, NY is $50,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $57,000.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Commack, NY look for? The top searched job categories for Insurance Customer Service Representative jobs in Commack, NY are:
What cities near Commack, NY are hiring for Insurance Customer Service Representative jobs? Cities near Commack, NY with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Commack, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,130 per year, or $24.1 per hour.

Insurance Customer Service Representative

Schizzano Insurance Agency Inc

Hicksville, NY • On-site

$25 - $30/hr

Full-time

Re-posted 4 days ago

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Job description

Pleasant Insurance Agency, located in Hicksville, NY, is seeking a Commercial Lines Insurance Customer Service Representative to join a small team. This role focuses on handling a variety of commercial insurance types including General Liability, Property Insurance, and Workers' Compensation. The position offers competitive pay, bonus opportunities, 401k, paid holidays, and a 30-hour work week.

Responsibilities

  • Manage insurance policy renewals efficiently
  • Handle cancellations with attention to detail
  • Provide responsive customer support
  • Maintain accurate documentation of policies and communications

Preferred Qualifications

  • 3+ years of experience in insurance customer service
  • High school diploma or equivalent