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Insurance Customer Service Representative Jobs in Arizona

U-Haul

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

... Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative ... Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and ...

U-Haul

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

... Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative ... Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and ...

U-Haul

Customer Service Representative

Green Valley, AZ · On-site

$14.50 - $19.75/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

IEWC

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Customer Service Representative The Customer Service Representative (CSR) is responsible for ... Life insurance for you and your family * Employee Assistance Program * Supplemental Life and AD&D ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Arizona

Insurance Customer Service Representative information

See Arizona salary details

$24.2K

$45.1K

$68K

How much do insurance customer service representative jobs pay per year?

As of Aug 11, 2026, the average yearly pay for insurance customer service representative in Arizona is $45,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Arizona? For Insurance Customer Service Representative jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Arizona look for? The top searched job categories for Insurance Customer Service Representative jobs in Arizona are:
What cities in Arizona are hiring for Insurance Customer Service Representative jobs? Cities in Arizona with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in AZ? For Insurance Customer Service Representative jobs in AZ, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,112 per year, or $21.7 per hour.

Customer Service Representative

ACE Home Services

Phoenix, AZ • Hybrid

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Overview

Looking to TRADE UP to a better opportunity? ACE Home Services is hiring Customer Service Representatives!

Pay: $18-$20/hr + spiffs

  • Weekend availability required.
  • Flexible Hybrid Schedules
  • Training: Training will be completed on site during normal business hours of 8am-4pm Monday - Friday 
Why Join Ace?

  • Medical, Prescription, Dental & Vision Insurance

  • Disability & Term Life Insurance 

  • 401(k) with company match

  • Paid Holidays & PTO 

  • Ongoing training, development, and real growth opportunities

  • A stable, locally operated company with a familystyle culture

  • Flexible, hybrid/remote schedule!
Customer Service Representative Duties:

  • Take inbound calls from new and existing customers and create lifelong ACE customers

  • Make outbound calls to membership customers to schedule maintenance visits, communicate promotions, pitch sales opportunities, and crossselling options

  • Enter and update sensitive customer information accurately

  • Provide general inbound customer service and support

Customer Service Representative Requirements:

  • Previous customer service experience, especially inbound and outbound call handling

  • Previous customer service experience in a trades environment 

  • Service Titan experience 

  • Strong attention to detail and ability to multitask

  • A teamfirst mindset with honesty, integrity, and a positive attitude

Who We Are

ACE Home Services is locally operated with the feel of a small business and the stability of a large one. Our teams work hard, support each other, and are rewarded for their contributions. We invest in our people through training, development, and unmatched benefits.

Apply Today! 

Ace Home Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local law.

Posted Min Pay RateUSD $18.00/Hr.Posted Max Pay RateUSD $20.00/Hr.Employment Type: FULL_TIME

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