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Insurance Customer Service Representative Jobs in Arizona

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Customer Service Representative

Phoenix, AZ · On-site

$20 - $24/hr

Customer Service Representative/ CSR The CSR will be the main point of contact for clients and insurance partners in setting up service and following the job to completion. A CSR's main goals will be ...

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Customer Service Rep

Phoenix, AZ

$20 - $23/hr

JOB TITLE: Customer Service Rep JOB SUMMARY: This is a temp-to-hire opportunity for a customer ... knowledge in the insurance industry. The ideal candidate is computer-savvy, an effective ...

Accurate Placement

Customer Service Rep

Phoenix, AZ

$20 - $23/hr

JOB TITLE: Customer Service Rep JOB SUMMARY: This is a temp-to-hire opportunity for a customer ... knowledge in the insurance industry. The ideal candidate is computer-savvy, an effective ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Arizona

Insurance Customer Service Representative information

See Arizona salary details

$24.2K

$45.1K

$68K

How much do insurance customer service representative jobs pay per year?

As of Jul 16, 2026, the average yearly pay for insurance customer service representative in Arizona is $45,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,300.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
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What cities in Arizona are hiring for Insurance Customer Service Representative jobs? Cities in Arizona with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in AZ? For Insurance Customer Service Representative jobs in AZ, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Arizona as of July 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $45,112 per year, or $21.7 per hour.

Insurance Customer Service Rep

Farmers Insurance Timberlin Agency

Peoria, AZ • On-site

$39K - $65K/yr

Full-time

Medical, Life, PTO

Posted yesterday

Job description

Founded more than a decade ago, the Zach Timberlin Agency has proudly served communities throughout Arizona and expanded into additional states to meet the growing needs of our clients. Today, our agency is powered by a high-performing team of customer service and sales professionals who are passionate about delivering exceptional client experiences. We are committed to fostering an energetic culture where teamwork and professional development are valued. As we continue to grow, we are seeking motivated individuals who want to contribute to an award-winning team while building meaningful careers in the insurance industry. We believe success should be celebrated, and we work hard to create an environment where employees feel supported, recognized, and excited to win together.

We're seeking a dependable Insurance Customer Service Representative to support our growing client base. This role is ideal for someone who enjoys helping people and creating positive customer experiences. You will assist customers with policy servicing and billing inquiries, and assist our producers by scheduling calls for them, all while helping maintain the high level of service our agency is known for.

  • Base salary starting at $39,000
  • First-year earning potential of $45,000-$65,000 with bonus opportunities
  • PTO
  • Monday-Friday schedule
  • Licensing assistance and study materials provided
  • Growth-focused and team-oriented culture

If you're ready to launch your insurance sales career with a supportive and high-energy team, apply today!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Licensing Assistance


Responsibilities
  • Serve as the first point of contact for incoming customers
  • Gather detailed and accurate client information to ensure smooth onboarding and account servicing
  • Support new and existing customer accounts in both Life and Property & Casualty insurance
  • Generate and follow up on leads through outbound and inbound communication
  • Maximize client interactions by reviewing coverage options and bundle opportunities
  • Coordinate and schedule Financial Reviews (FFRs) and Life appointments for licensed producers

Requirements
  • Active Property & Casualty License a bonus
  • Active Life, Accident & Health License a bonus
  • Strong communication, organizational, and interpersonal skills
  • Ability to work independently while also contributing to a team environment
  • Minimum typing speed of 40 WPM
  • High School Diploma or equivalent required