ZipRecruiter

Log In

1

Inflight Service Manager Jobs (NOW HIRING)

PSA Airlines

Manager of Inflight Operations

Charlotte, NC · On-site

$132.20K/yr

LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable ... The Manager of Inflight Operations assesses performance, appearance and conduct in accordance with ...

next page

Showing results 1-20

People also search for

All JobsInflight Service Manager Jobs

Inflight Service Manager information

See salary details

$33K

$70K

$118.5K

How much do inflight service manager jobs pay per year?

As of May 31, 2026, the average yearly pay for inflight service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inflight Service Manager, and why are they important?

To thrive as an Inflight Service Manager, you need strong leadership, customer service expertise, and thorough knowledge of airline safety and service protocols, typically supported by previous cabin crew experience and formal training. Familiarity with inflight management systems, safety equipment, and airline operations software is essential. Exceptional communication, conflict resolution, and decision-making skills help you lead teams and handle passenger concerns effectively. These skills and qualities are crucial for ensuring a safe, pleasant flight experience and maintaining operational efficiency at high altitudes.

How does an Inflight Service Manager typically collaborate with cabin crew to ensure exceptional passenger experience?

An Inflight Service Manager works closely with the cabin crew by providing leadership, setting clear expectations, and offering guidance during flights. They conduct pre-flight briefings to discuss service standards, safety protocols, and any special requirements for passengers. During the flight, they monitor service delivery, address any issues that arise, and support crew members in managing customer concerns. Their collaborative approach helps create a positive team environment, ensuring passengers receive high-quality service throughout their journey.

What are Inflight Service Managers?

Inflight Service Managers are airline professionals responsible for overseeing the cabin crew and ensuring that passengers receive high-quality service during flights. They supervise safety procedures, handle customer concerns, and coordinate with the flight deck to maintain smooth operations. Their role also includes training cabin crew, enforcing company policies, and managing any in-flight emergencies or unusual situations. Ultimately, they ensure a safe, comfortable, and enjoyable experience for all passengers.

What is the difference between Inflight Service Manager vs Flight Attendant?

AspectInflight Service ManagerFlight Attendant
CredentialsCustomer service experience, management skills, sometimes hospitality certificationsHigh school diploma, customer service skills, safety training
Work EnvironmentLeads cabin crew, manages inflight services, oversees customer experienceProvides passenger service, safety demonstrations, and comfort during flights
Employer & Industry UsageAirlines, primarily in managerial roles overseeing inflight operationsAirlines, front-line customer service roles

The Inflight Service Manager focuses on managing the inflight service team and ensuring quality standards, while the Flight Attendant provides direct passenger service and safety. Both roles are essential in the airline industry but differ in responsibilities and seniority level.

More about Inflight Service Manager jobs
What cities are hiring for Inflight Service Manager jobs? Cities with the most Inflight Service Manager job openings:
What states have the most Inflight Service Manager jobs? States with the most job openings for Inflight Service Manager jobs include:
What job categories do people searching Inflight Service Manager jobs look for? The top searched job categories for Inflight Service Manager jobs are:
Inflight Service Manager jobs near you
Supervisor - Inflight Services

Supervisor - Inflight Services

United Airlines, Inc.

Washington, VA • On-site

Full-time

Posted 3 days ago

United Airlines rating

7.8

Company rating: 7.8 out of 10

Based on 330 frontline employees who took The Breakroom Quiz

9th of 26 rated airlines

Job description

Description
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Job overview and responsibilities
The Supervisor Inflight Services comprises of engaging and supporting a diverse team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values.
  • Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net
  • Promoter Score (NPS); Recognize flight attendants for exemplary service, teamwork, and performance
  • Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary
  • Exercise United's core4 values to provide local support and care for flight attendants during any Inflight incident
  • Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
  • Conduct investigations regarding performance, complaints, or other work-related issues
  • Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures
  • Showcase the delivery of new inflight products as determined by the Flight Experience team
  • Ensure daily company goals, policy, and procedure compliance are met
  • Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
  • Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
  • Team oriented, with enthusiasm for people and delivering exceptional service
  • Develop positive relationships with team members and other work groups to achieve our common goals
  • Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
  • Share customer feedback and escalate issues that may interfere with the crew's ability to deliver the prescribed service

Qualifications
What's needed to succeed (Minimum Qualifications):
  • Bachelor's degree or 4 years of relevant work experience.
  • 2+ years' experience in an operations or fast-paced business enviroment or successful completion of a company-sponsored training program
  • Experience leading tems and delivering customer service
  • Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
  • DOT Safety Sensitive Position
  • Able to work on site, weekends, and holidays
  • Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
  • Positive attitude and ability to adapt to constantly changing work environment
  • Demonstrated conflict resolution and decision-making capability
  • Proven ability to work independently and in a team environment
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):
  • Inflight Service, travel industry, or hospitality leadership experience highly preferred
  • Experience supervising a unionized workgroup
  • Bachelor's degree

What United Airlines employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

United Airlines logo

About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

Social media

FacebookTwitter

View All United Airlines Jobs

Apply