Inflight Service Manager Jobs (NOW HIRING)

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• Responsible for supporting Federal Aviation Administration (FAA) regulatory requirements to conduct ongoing analysis and reporting of flight attendant Advanced Qualification Program (AQP) training data to internal and external stakeholders
• Makes regular and timely updates to American Airline’s Advanced Qualification Program (AQP) documentation to support flight attendant training programs. 
• Liaison with regulatory agencies for  Inflight Training program and equipment approvals.
• The role is a part of the Inflight Training team.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Maintains AQP flight attendant proficiency data within enterprise business intelligence applications and platforms
• Analyzes AQP performance/proficiency data to support development of training objectives, monthly reports, and development of AQP Extended Review Team Report
• Produces regular analysis and reports on instructor submitted AQP data to support instructor/evaluator standardization
• Develops and delivers presentations regarding data trends for Inflight Service Training management and regulatory agencies
• Produces ad-hoc studies in support of requests from stakeholders 
• Develops and conducts all aspects of AQP Instructor/Evaluator training (Initial, Remediation, and Recalibration)
• Collaborates with Developers and Instructor/Evaluators to ensure training programs meet and/or exceed the requirements of the AQP
• Coordinates with internal departments (e.g. Inflight Training, Inflight Service Operations, Training Administration, Training Operations, Safety, etc.) and external agencies (e.g. FAA, DOD, TSA, IATA, etc.) to ensure the quality, efficiency, relevancy and regulatory compliance of American Airlines’ AQP documentation
• Develop and maintain Inflight Service Training manuals, documents, and forms, including but not limited to the Advanced Qualification Program Volumes, Inflight Service Training Administration Manual, Instructor Manual, Remediation guide and various data collection forms, including learner surveys.
• Audit training programs, material, and facilitation for compliance with FAA, DOD, TSA, IATA and other regulatory agency requirements
• Respond to incidents/accidents in accordance with the Emergency Response Manual
• This role will be required to supervise and lead the work of their team; motivate and evaluate team performance.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree in related field or equivalent experience/training
• Experience with document publishing, including document creation, distribution, and management

Preferred Qualifications- Education & Prior Job Experience

• 2 years of technical aviation experience in FAR Part 121 flight attendant training operations
• Experience with AQP standards and program development
• Working knowledge of FAA, OSHA, and other governmental regulations pertaining to training preferred
• Proficiency with Adobe FrameMaker
• Must possess flight attendant qualification, or be able to obtain qualification

Skills, Licenses & Certifications

• Demonstrated ability to effectively prioritize, organize, and multi-task in a dynamic work environment
• Expert level experience with Microsoft Office (emphasis on Word, Excel, PowerPoint, and Publisher)
• Flexibility with work schedule and excellent attendance record
• Proven interpersonal and communication skills
• Ability to build interpersonal relationships and foster an environment of working together
• Must be able to read, write, fluently speak and understand the English language
• Some travel is required

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.