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Inflight Service Manager Jobs (NOW HIRING)

Iflyea

Inflight Services Director

Greensboro, NC · On-site

$120 - $170/hr

Serve as the primary FAA contact for all inflight service and cabin service matters. * Coordinate ... Manage the Inflight Team with balanced empathy and accountability. * Coordinate with People ...

Joinskypath

Inflight Services Director

Greensboro, NC · On-site

$120 - $180/hr

Serve as the primary FAA contact for all inflight service and cabin service matters. * Coordinate ... Manage the Inflight Team with balanced empathy and accountability. * Coordinate with People ...

Socket.dev

Inflight Services Director

Greensboro, NC · On-site

$120 - $160/hr

... Inflight Management team. The primary goal is to ensure the highest standards of safety and ... Serve as the primary FAA contact for all inflight service and cabin service matters. * Coordinate ...

Jobtailor

Supervisor, Inflight Dependability

Denver, CO · On-site

$70 - $100/hr

Conduct comprehensive internal investigations into potential Flight Attendant misconduct situations, and work with Inflight Services management to administer discipline. * Assist management in ...

Endeavor Air

Inflight Base Manager - ATL

Atlanta, GA

Track and provide feedback to Inflight Crew Managers on the team's performance, service, and uniform standards, ensuring compliance and expectations are met. * Audit and track Inflight Crew Managers ...

Psa Airlines

Inflight Training Instructor

Charlotte, NC · On-site

Provide subject matter expertise in all areas of Inflight Services policies and procedures; serve ... Responsible for the Company's Security and Safety Management System (SMS) and associated Safety ...

American Airlines

Base Manager, Inflight

New York, NY · On-site

$72K - $99K/yr

A Base Mgr., Inflight must ensure a safe, high performing operation by leading, engaging, and ... Experience in customer service industry * Prior leadership experience leading a team. * Ability to ...

American Airlines

Base Manager, Inflight

New York, NY · On-site

$72K - $99K/yr

A Base Mgr., Inflight must ensure a safe, high performing operation by leading, engaging, and ... Experience in customer service industry * Prior leadership experience leading a team. * Ability to ...

Allegiant

Inflight Base Supervisor - FNT

Flint, MI · On-site

They play a pivotal role in ensuring the Inflight Department's operational excellence, safety, and customer service standards. The Supervisor will lead and manage our Flight Attendants while ...

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How much do inflight service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for inflight service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is an inflight service manager?

Inflight Service Managers are airline professionals responsible for overseeing the cabin crew and ensuring that passengers receive high-quality service during flights. They supervise safety procedures, handle customer concerns, and coordinate with the flight deck to maintain smooth operations. Their role also includes training cabin crew, enforcing company policies, and managing any in-flight emergencies or unusual situations. Ultimately, they ensure a safe, comfortable, and enjoyable experience for all passengers.

How does an inflight service manager typically collaborate with cabin crew to ensure exceptional passenger experience?

An Inflight Service Manager works closely with the cabin crew by providing leadership, setting clear expectations, and offering guidance during flights. They conduct pre-flight briefings to discuss service standards, safety protocols, and any special requirements for passengers. During the flight, they monitor service delivery, address any issues that arise, and support crew members in managing customer concerns. Their collaborative approach helps create a positive team environment, ensuring passengers receive high-quality service throughout their journey.

What are the key skills and qualifications needed to thrive as an inflight service manager, and why are they important?

To thrive as an Inflight Service Manager, you need strong leadership, customer service expertise, and thorough knowledge of airline safety and service protocols, typically supported by previous cabin crew experience and formal training. Familiarity with inflight management systems, safety equipment, and airline operations software is essential. Exceptional communication, conflict resolution, and decision-making skills help you lead teams and handle passenger concerns effectively. These skills and qualities are crucial for ensuring a safe, pleasant flight experience and maintaining operational efficiency at high altitudes.

What is the difference between Inflight Service Manager vs Flight Attendant?

AspectInflight Service ManagerFlight Attendant
CredentialsCustomer service experience, management skills, sometimes hospitality certificationsHigh school diploma, customer service skills, safety training
Work EnvironmentLeads cabin crew, manages inflight services, oversees customer experienceProvides passenger service, safety demonstrations, and comfort during flights
Employer & Industry UsageAirlines, primarily in managerial roles overseeing inflight operationsAirlines, front-line customer service roles

The Inflight Service Manager focuses on managing the inflight service team and ensuring quality standards, while the Flight Attendant provides direct passenger service and safety. Both roles are essential in the airline industry but differ in responsibilities and seniority level.

How to become an inflight service manager?

To become an inflight service manager, candidates typically need a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, business, or related fields. Relevant experience in customer service or flight attendant roles is often required, along with strong leadership, communication, and problem-solving skills. Certifications such as first aid or safety training can be beneficial, and knowledge of airline operations and regulations is important for career advancement.

What is the qualification for inflight service manager?

Inflight Service Managers typically require a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, business, or related fields. Prior experience in customer service or airline operations is often necessary, along with strong communication, leadership, and problem-solving skills. Certification in first aid or safety procedures can also be beneficial.
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Inflight Service Manager jobs near you
Infographic showing various Inflight Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Inflight Services Director

Iflyea

Greensboro, NC • On-site

$120 - $170/hr

Other

Posted 4 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Inflight Services Director

Full Time Professional Greensboro, NC, US

At Eastern Airlines, curiosity and excitement for growth go a long way. Eastern Airlines was launched by seekers, adventurers, and above all—fliers. Our rich legacy and pioneering spirit remain evident in our team today.

Our open-hearted attitude, respect for the people we fly, and attention to detail are what set Eastern Airlines apart from competitors. Natural curiosity and a hunger for wonder are behaviors that make our employees successful.

This summary outlines the knowledge, skills, and abilities critical to the Director of Inflight Services role.

General

This is a full-time, FLSA exempt position reporting to the 119 Director of Operations. The role works closely with all departments and is responsible for the oversight of the Company’s Flight Attendants and Inflight Management team. The primary goal is to ensure the highest standards of safety and reliability while meeting customer experience expectations. Strong communication skills and the ability to operate in a fast-paced, dynamic environment are essential.

Responsibilities

  • Ensure the safe conduct of all in-flight personnel per company and FAA requirements.
  • Serve as the primary FAA contact for all inflight service and cabin service matters.
  • Coordinate formal correspondence between the FAA, DOD, and Company leadership.
  • Ensure the competence and currency of all Flight Attendants, Supervisors, and Instructors.
  • Responsible for the content, currency, and quality of inflight operations manuals.
  • Authorized to establish and modify policies, procedures, and instructions for all in-flight manuals.
  • Participate in Flight Attendant recruitment with People Services.
  • Oversee the development of all training programs and curriculum for in-flight personnel.
  • Ensure compliance with all CFRs and company policies.
  • Maintain certification and records for all training programs (initial, recurrent, transition).
  • Participate in safety and compliance duties per the Safety and Regulatory Compliance Manual.
  • Monitor and help maintain staffing levels based on operational needs.
  • Resolve scheduling disputes with Crew Scheduling and Flight Attendants.
  • Conduct internal audits of training materials for regulatory compliance.
  • Ensure the quality of Cabin Crewmember Checks and Qualifications processes.
  • Manage the Inflight Team with balanced empathy and accountability.
  • Coordinate with People Services on personnel actions (counseling, hiring, separations, injury/illness cases).
  • Other duties as assigned by the Director of Operations.

Qualifications

  • Bachelor’s degree or equivalent education and experience
  • Fluent in speaking, reading, and writing English
  • Minimum of 3 years of customer service experience (aviation preferred)
  • At least 3 years of prior Flight Attendant experience
  • At least 3 years of management/supervisory experience
  • Knowledge of FAA regulations and CFRs required
  • Ability to manage teams with accountability and empathy
  • Current U.S. Passport valid for at least 6 months
  • Valid travel documents permitting international travel
  • Maintains a polished, professional, and conservative appearance
  • Ability to multitask and perform in high-pressure environments
  • Must pass DOT drug test, background checks, and CHRC
  • Must be eligible to work in the United States
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