Inflight Jobs (NOW HIRING)

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Inflight Duty Manager serves as the subject matter in Inflight operations in the Network Operations Center (NOC), bringing specialized Inflight expertise to support operational decision-making. This role responds to current, contingency, and emergency operational events and serves as a central resource for Inflight-related matters impacting the operation. As an individual contributor, this role exercises considerable judgment to make decisions regarding working with the Network Director, Flight Operations, Crew Scheduling, hotel and ground transportation services, Security and all other operational stakeholders to positively impact flight attendants and sustain an on-time, safe operation around the clock, year-round.

• Serves as the Inflight Duty Manager (IFDM) in the Network Operations Center, representing Inflight Services as part of the airline's operational control team.
• Leads Inflight operational response during irregular operations, emergencies, crises, and other operational disruptions.
• Makes operational decisions on behalf of Inflight leadership and provides support to flight attendants and leaders outside normal business hours.
• Serves as a subject matter expert on the Flight Attendant Collective Bargaining Agreement (CBA), company policies, Federal Aviation Regulations (FARs), and inflight procedures.
• Ensures contractual, regulatory, and operational compliance while supporting safe and efficient airline operations.
• Partners with Operations, Flight Operations, Crew Scheduling, Maintenance, and other stakeholders to resolve operational issues and maintain service continuity.
• Responds to incidents and accidents in accordance with company emergency response plans, including serving as the Inflight on-scene representative when required.
• Participates in strategic initiatives, operational projects, training, and continuous improvement efforts to support Inflight Services and company objectives.
• Demonstrates strong operational expertise by leveraging Crew Management and Departure Control Systems, analyzing operational data, and supporting informed decision-making, crew scheduling, and irregular operations.
• Communicates effectively across teams while actively supporting inflight operations, including volunteering for travel assignments to ensure crew performance, training, operational continuity, and adaptability during high-impact situations.

Required

• 4 years of experience in Inflight services, Inflight operations, Crew scheduling, or related airline experience.
• Bachelor's degree (optional with a focus in aviation management, business, or related field), or an additional two years of relevant training/experience in lieu of this degree.
• Must be able to clear the pre-employment DOT testing & background check process.
• High school diploma or equivalent.
• Minimum age of 21.
• Must be authorized to work in the U.S.
• Ability and willingness to fly as a crew member as needed, including during irregular operations, and inclement weather conditions.
• Ability to complete Alaska Airlines' initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training.
• Expert in handling complex, high-stakes operational scenarios, with a proven ability to implement scalable solutions and drive performance under pressure.
• Extensive background in fostering a culture of accountability, engagement, and continuous improvement.
• Advanced Microsoft Office Suite skills-particularly Excel
• Maintains flexible availability to support 24/7 operations, including coverage during weekends, holidays, and critical events.

Preferred

• 3 years of Inflight experience, in roles with increasing levels of responsibility and expertise.
• Base leadership preferred.
• Experience working in an operation control office environment.
• Experience preparing verbal and written investigative reports.
• Knowledge of aviation industry.
• Knowledge of Federal Aviation Regulation 121.
•  Successfully contributed to cross-functional projects aimed at improving operational efficiency, safety, and customer experience.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off 

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA").  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.