Base Administrator - YYZ
Toronto, ON · On-site
Purpose of position Provide and coordinate support for Flight Operations, Inflight Services Management and operating crews on an ongoing basis. Key responsibilities * Maintain Pilot and Flight ...
Base Administrator - YYZ
Toronto, ON · On-site
Purpose of position Provide and coordinate support for Flight Operations, Inflight Services Management and operating crews on an ongoing basis. Key responsibilities * Maintain Pilot and Flight ...
Base Administrator - YYZ
Toronto, ON · On-site
Purpose of position Provide and coordinate support for Flight Operations, Inflight Services Management and operating crews on an ongoing basis. Key responsibilities * Maintain Pilot and Flight ...
Base Administrator - YYZ
Toronto, ON · On-site
Purpose of position Provide and coordinate support for Flight Operations, Inflight Services Management and operating crews on an ongoing basis. Key responsibilities * Maintain Pilot and Flight ...
... Inflight Service, Contact Centres and Airports, supporting consistent reinforcement through ... Collaborate with trainers, facilitators, and training design managers to embed service rituals ...
New
... Inflight Service, Contact Centres and Airports, supporting consistent reinforcement through ... Collaborate with trainers, facilitators, and training design managers to embed service rituals ...
New
Inflight Service Manager information
What is an inflight service manager?
An inflight service manager oversees the delivery of customer service on commercial flights, ensuring passenger comfort, safety, and satisfaction. They coordinate cabin crew, manage service procedures, and handle passenger issues, often requiring strong leadership, communication skills, and knowledge of airline policies.
How does an Inflight Service Manager typically collaborate with cabin crew to ensure exceptional passenger experience?
An Inflight Service Manager works closely with the cabin crew by providing leadership, setting clear expectations, and offering guidance during flights. They conduct pre-flight briefings to discuss service standards, safety protocols, and any special requirements for passengers. During the flight, they monitor service delivery, address any issues that arise, and support crew members in managing customer concerns. Their collaborative approach helps create a positive team environment, ensuring passengers receive high-quality service throughout their journey.
What is the role of an inflight manager?
An inflight service manager oversees the delivery of passenger services on an aircraft, ensuring safety, comfort, and customer satisfaction. They coordinate cabin crew, handle passenger issues, and ensure compliance with airline policies and safety regulations. Strong leadership, communication skills, and knowledge of safety procedures are essential for this role.
What are the key skills and qualifications needed to thrive as an Inflight Service Manager, and why are they important?
To thrive as an Inflight Service Manager, you need strong leadership, customer service expertise, and thorough knowledge of airline safety and service protocols, typically supported by previous cabin crew experience and formal training. Familiarity with inflight management systems, safety equipment, and airline operations software is essential. Exceptional communication, conflict resolution, and decision-making skills help you lead teams and handle passenger concerns effectively. These skills and qualities are crucial for ensuring a safe, pleasant flight experience and maintaining operational efficiency at high altitudes.
What is the highest paid position at an airport?
At airports, the highest paid positions are typically executive roles such as airport directors or chief executives, followed by senior management roles like operations or security directors. These positions require extensive experience, leadership skills, and often advanced certifications, and they oversee the entire airport's operations and strategic planning.
What is the difference between Inflight Service Manager vs Flight Attendant?
| Aspect | Inflight Service Manager | Flight Attendant |
|---|---|---|
| Credentials | Customer service experience, management skills, sometimes hospitality certifications | High school diploma, customer service skills, safety training |
| Work Environment | Leads cabin crew, manages inflight services, oversees customer experience | Provides passenger service, safety demonstrations, and comfort during flights |
| Employer & Industry Usage | Airlines, primarily in managerial roles overseeing inflight operations | Airlines, front-line customer service roles |
The Inflight Service Manager focuses on managing the inflight service team and ensuring quality standards, while the Flight Attendant provides direct passenger service and safety. Both roles are essential in the airline industry but differ in responsibilities and seniority level.
How to become an inflight manager?
To become an inflight service manager, candidates typically need prior experience as a flight attendant or in airline customer service, along with strong leadership and communication skills. A relevant high school diploma or equivalent is required, and some employers prefer post-secondary education or specialized training. Certifications in safety and first aid can also enhance prospects in this role.
What are Inflight Service Managers?
Inflight Service Managers are airline professionals responsible for overseeing the cabin crew and ensuring that passengers receive high-quality service during flights. They supervise safety procedures, handle customer concerns, and coordinate with the flight deck to maintain smooth operations. Their role also includes training cabin crew, enforcing company policies, and managing any in-flight emergencies or unusual situations. Ultimately, they ensure a safe, comfortable, and enjoyable experience for all passengers.
What are popular job titles related to Inflight Service Manager jobs in Ontario? For Inflight Service Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Inflight Service Manager jobs in Ontario look for? The top searched job categories for Inflight Service Manager jobs in Ontario are:
What cities in Ontario are hiring for Inflight Service Manager jobs? Cities in Ontario with the most Inflight Service Manager job openings:
Full-time
Medical, Dental, Life, Retirement
Posted 8 days ago
Job description
Purpose of position
Provide and coordinate support for Flight Operations, Inflight Services Management and operating crews on an ongoing basis.
Key responsibilities
- Maintain Pilot and Flight Attendant Absence Reports and provide updates to Base/Assistant Chief Pilots, Inflight Regional Manager as well as Inflight Managers;
- Review letters for the AWP (Attendance Wellness Program) program, meet with Chief Pilot, Inflight Regional Manager and/or Inflight Managers to allocate letters;
- Maintain Pilot and Flight Attendant Probation database and coordinate distribution of probation letters;
- Maintain, purchase and distribute uniform pieces (epaulettes, wings, safety vest etc.);
- Act as liaison between Pilot(s)/Flight Attendant(s) and the company regarding the repair of headsets and luggage;
- Coordinate with Flight Standards & Training Admin regarding distribution of training/Jeppesens/company manuals for pilots' returning to work;
- Coordinate with terminating pilots ensuring all company property is returned;
- Coordinate and authorize Airport Security Pass documentation;
- Ensure crew rooms are always stocked and tidy;
- Maintain distribution bins and Pilot/Flight Attendant mail folders in crew room;
- Update dept library of COM, AOM's and Jeppesen's with revisions/bulletins/amendments;
- Responsible for ordering supplies for the department;
- Maintain office equipment;
- Responsible for coding, signing and forwarding all department invoices and expenses to Accounts Payable (up to $1000);
- Act as liaison between Account payable and pilot for etrip concerns / and follow-up;
- Responsible for coding and forwarding to appropriate designate, those invoices & expenses more than $1000;
- Coordinate, track and distribute parking passes and access keys;
- Act as the 'point person' for all Pilot/Flight Attendant inquiries and ensure prompt, accurate follow up via email/phone/in person;
- Contact Pilots/Flight Attendant(s) whose medicals and/or passports are due or overdue;
- Forward training records, medicals and passports to Crew Records;
- Follow up on and correct rejected US per diem account information;
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers;
- Perform other related duties as assigned.
Required qualifications
- Applicants for this position must have a minimum Grade 12 education;
- The ideal candidate will have 2-3 years office administration experience and possess a Certificate/Diploma in Office Administration;
- The successful candidate must possess excellent problem solving and organizational skills and can work well under pressure, meet deadlines and work with minimum supervision;
- This position demands meticulous work standards and exemplary interpersonal skills;
- The incumbent will have a high degree of expertise using all Microsoft Office products;
- Candidate must possess excellent communication skills, both written and oral.
Preferred qualifications
- Aviation industry experience.
Note: Bilingualism (English and French) is a requirement at bases in the province of Quebec.
Benefits of joining our award-winning team
- Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
- Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
- Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.
About Jazz Aviation LP
Jazz Aviation LP (Jazz) is Canada's largest regional airline and Air Canada's primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.
With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.
Join our award-winning team and be part of shaping the future of regional aviation!
Our commitment to diversity, equity, inclusion, and accessibility
We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.
Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
About Jazz Aviation
Sourced by ZipRecruiter
Industry
Aviation
Company size
1 - 10 Employees
Headquarters location
New Orleans, LA, US