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Inflight Service Manager Jobs (NOW HIRING)

United Airlines, Inc.

Executive Assistant

Chicago, IL · On-site

United's Inflight Services team is made up of diverse, driven individuals working together to ... Strong organizational and time- management abilities, attention to details, and problem-solving ...

Allegiant

Inflight Base Supervisor - FNT

Flint, MI · On-site

They play a pivotal role in ensuring the Inflight Department's operational excellence, safety, and customer service standards. The Supervisor will lead and manage our Flight Attendants while ...

United Airlines

Executive Assistant

Chicago, IL · On-site

United's Inflight Services team is made up of diverse, driven individuals working together to ... Strong organizational and time- management abilities, attention to details, and problem-solving ...

Allegiant

Inflight Base Supervisor - AVL

Fletcher, NC · On-site

$60K - $82K/yr

They play a pivotal role in ensuring the Inflight Department's operational excellence, safety, and customer service standards. The Supervisor will lead and manage our Flight Attendants while ...

Allegiant

Inflight Base Supervisor - AVL

Fletcher, NC · On-site

$60K - $82K/yr

They play a pivotal role in ensuring the Inflight Department's operational excellence, safety, and customer service standards. The Supervisor will lead and manage our Flight Attendants while ...

Aero

Experience Trainer & Activations Lead

Opa Locka, FL · On-site

$80K/yr

... inflight service and disembarkation. * Provide warm, attentive, and professional inflight ... Proficient with Google Suite products and Slack; ability to manage administrative tasks and meet ...

Allegiant

Inflight Base Supervisor - AVL

Fletcher, NC · On-site

They play a pivotal role in ensuring the Inflight Department's operational excellence, safety, and customer service standards. The Supervisor will lead and manage our Flight Attendants while ...

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Inflight Service Manager information

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How much do inflight service manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for inflight service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is an inflight service manager?

Inflight Service Managers are airline professionals responsible for overseeing the cabin crew and ensuring that passengers receive high-quality service during flights. They supervise safety procedures, handle customer concerns, and coordinate with the flight deck to maintain smooth operations. Their role also includes training cabin crew, enforcing company policies, and managing any in-flight emergencies or unusual situations. Ultimately, they ensure a safe, comfortable, and enjoyable experience for all passengers.

How does an inflight service manager typically collaborate with cabin crew to ensure exceptional passenger experience?

An Inflight Service Manager works closely with the cabin crew by providing leadership, setting clear expectations, and offering guidance during flights. They conduct pre-flight briefings to discuss service standards, safety protocols, and any special requirements for passengers. During the flight, they monitor service delivery, address any issues that arise, and support crew members in managing customer concerns. Their collaborative approach helps create a positive team environment, ensuring passengers receive high-quality service throughout their journey.

What are the key skills and qualifications needed to thrive as an inflight service manager, and why are they important?

To thrive as an Inflight Service Manager, you need strong leadership, customer service expertise, and thorough knowledge of airline safety and service protocols, typically supported by previous cabin crew experience and formal training. Familiarity with inflight management systems, safety equipment, and airline operations software is essential. Exceptional communication, conflict resolution, and decision-making skills help you lead teams and handle passenger concerns effectively. These skills and qualities are crucial for ensuring a safe, pleasant flight experience and maintaining operational efficiency at high altitudes.

What is the difference between Inflight Service Manager vs Flight Attendant?

AspectInflight Service ManagerFlight Attendant
CredentialsCustomer service experience, management skills, sometimes hospitality certificationsHigh school diploma, customer service skills, safety training
Work EnvironmentLeads cabin crew, manages inflight services, oversees customer experienceProvides passenger service, safety demonstrations, and comfort during flights
Employer & Industry UsageAirlines, primarily in managerial roles overseeing inflight operationsAirlines, front-line customer service roles

The Inflight Service Manager focuses on managing the inflight service team and ensuring quality standards, while the Flight Attendant provides direct passenger service and safety. Both roles are essential in the airline industry but differ in responsibilities and seniority level.

How to become an inflight service manager?

To become an inflight service manager, candidates typically need a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, business, or related fields. Relevant experience in customer service or flight attendant roles is often required, along with strong leadership, communication, and problem-solving skills. Certifications such as first aid or safety training can be beneficial, and knowledge of airline operations and regulations is important for career advancement.

What is the qualification for inflight service manager?

Inflight Service Managers typically require a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, business, or related fields. Prior experience in customer service or airline operations is often necessary, along with strong communication, leadership, and problem-solving skills. Certification in first aid or safety procedures can also be beneficial.
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Inflight Service Manager jobs near you
Infographic showing various Inflight Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Executive Assistant

Chicago, IL • On-site

United Airlines, Inc.
Aviation • 10K+ employees
Learn more about United Airlines, Inc.external

Full-time

Re-posted 3 days ago

United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 343 frontline employees who took The Breakroom Quiz

Job description

Description
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Job Overview and Responsibilities
The Executive Assistant role is to perform advanced, diversified and confidential administrative work duties. This role supports one or more leaders of a business unit.
  • Preparing general correspondence, memoranda, expense reports, etc (which may include presentation preparation
  • Provide assistance with coordinating division/companywide events
  • Screening telephone calls and visitors: may screen e-mail correspondence
  • Schedule and maintain calendar of appointments, meetings, and travel itineraries
  • Complete projects as assigned and demonstrates ability to handle multiple tasks with minimal supervision
  • Interface with all departments within the company and represent the respective leadership team in a highly professional manner
  • Communicate effectively and professionally with internal and external customers

Qualifications
What's needed to succeed (Minimum Qualifications):
  • High School diploma or equivalent
  • 3 - 5 years of administrative or executive support experience
  • Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, and calendar management systems)
  • Ability to multitask, prioritize competing deadlines, work independently, and work flexible hours
  • Strong organizational and time- management abilities, attention to details, and problem-solving skills
  • Professional demeanor and excellent interpersonal skills
  • Ability to handle confidential information with discretion
  • Strong ability to anticipate needs and take initiative
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):
  • Associate or bachelor's Degree
  • Inflight experience
  • Knowledge or use of AI (CoPilot, ChatGPT)

What United Airlines employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

Social media

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