1

Inflight Service Manager Jobs in Ohio (NOW HIRING)

In servicing customers in a professional manner and in accordance with company objectives and ... In absence, responsibilities delegated to Manager of Inflight Operations. Authorities: None ...

Inflight Service Manager information

See Ohio salary details

$31.4K

$66.5K

$112.7K

How much do inflight service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for inflight service manager in Ohio is $66,521.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $76,500.00 per year, depending on experience, location, and employer.

What is an inflight service manager?

Inflight Service Managers are airline professionals responsible for overseeing the cabin crew and ensuring that passengers receive high-quality service during flights. They supervise safety procedures, handle customer concerns, and coordinate with the flight deck to maintain smooth operations. Their role also includes training cabin crew, enforcing company policies, and managing any in-flight emergencies or unusual situations. Ultimately, they ensure a safe, comfortable, and enjoyable experience for all passengers.

How does an inflight service manager typically collaborate with cabin crew to ensure exceptional passenger experience?

An Inflight Service Manager works closely with the cabin crew by providing leadership, setting clear expectations, and offering guidance during flights. They conduct pre-flight briefings to discuss service standards, safety protocols, and any special requirements for passengers. During the flight, they monitor service delivery, address any issues that arise, and support crew members in managing customer concerns. Their collaborative approach helps create a positive team environment, ensuring passengers receive high-quality service throughout their journey.

What are the key skills and qualifications needed to thrive as an inflight service manager, and why are they important?

To thrive as an Inflight Service Manager, you need strong leadership, customer service expertise, and thorough knowledge of airline safety and service protocols, typically supported by previous cabin crew experience and formal training. Familiarity with inflight management systems, safety equipment, and airline operations software is essential. Exceptional communication, conflict resolution, and decision-making skills help you lead teams and handle passenger concerns effectively. These skills and qualities are crucial for ensuring a safe, pleasant flight experience and maintaining operational efficiency at high altitudes.

What is the difference between Inflight Service Manager vs Flight Attendant?

AspectInflight Service ManagerFlight Attendant
CredentialsCustomer service experience, management skills, sometimes hospitality certificationsHigh school diploma, customer service skills, safety training
Work EnvironmentLeads cabin crew, manages inflight services, oversees customer experienceProvides passenger service, safety demonstrations, and comfort during flights
Employer & Industry UsageAirlines, primarily in managerial roles overseeing inflight operationsAirlines, front-line customer service roles

The Inflight Service Manager focuses on managing the inflight service team and ensuring quality standards, while the Flight Attendant provides direct passenger service and safety. Both roles are essential in the airline industry but differ in responsibilities and seniority level.

How to become an inflight service manager?

To become an inflight service manager, candidates typically need a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, business, or related fields. Relevant experience in customer service or flight attendant roles is often required, along with strong leadership, communication, and problem-solving skills. Certifications such as first aid or safety training can be beneficial, and knowledge of airline operations and regulations is important for career advancement.

What is the qualification for inflight service manager?

Inflight Service Managers typically require a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, business, or related fields. Prior experience in customer service or airline operations is often necessary, along with strong communication, leadership, and problem-solving skills. Certification in first aid or safety procedures can also be beneficial.

What are popular job titles related to Inflight Service Manager jobs in Ohio?

For Inflight Service Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Inflight Service Manager jobs in Ohio look for?

The top searched job categories for Inflight Service Manager jobs in Ohio are:

Infographic showing various Inflight Service Manager job openings in Ohio as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $66,521 per year, or $32 per hour.

Full-time

Re-posted 29 days ago


PSA Airlines rating

7.2

Company rating: 7.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

13th of 26 rated airlines


Job description

Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious - our team members are showing up every day for our customers and each other. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

ResponsibilitiesPosition Summary

As a Flight Attendant, you will impact PSA Airlines' business growth by aiding in safe and efficient flight operations. In servicing customers in a professional manner and in accordance with company objectives and standards, you will help to provide customer satisfaction.

Job Responsibilities
  • Assisting the Captain in the safe and efficient conduct of the flight planning through termination.
  • Complying with all applicable FARs, TSA, DOT regulations, company procedures and policies.
  • Performing the correct and timely completion of all duties assigned by either the company or Captain.
  • Conducting a preflight inspection of all cabin emergency equipment applicable to the type of aircraft as outlined in the Inflight Manual.
  • Promptly reporting any mechanical discrepancies to the Captain.
  • Advocating directly and clearly to the Captain perceptions he or she may have relative to the safety of the passengers.
  • Maintaining a high degree of crew coordination and professionalism.
  • Performing duties in a professional, efficient and cordial manner at all times when on duty.
  • Completing of records and reports as required.
  • Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs. 
  • Performs other duties as assigned to support the efficient operation of the department and company.
Position SpecificsQualifications

Required

  • High school diploma or equivalent.
  • College education or 2 years of customer service experience.
  • Ability to speak/read/write in English.
  • Must be at least 20 years of age.
  • Ability to relocate/commute to assigned domicile.
  • Maximum height of 6.0 ft and minimum height of 5 ft. 2 in. with shoes.
  • Must be in possession of a valid US or Foreign Passport with applicable VISAs.
  • If hired, must be able to demonstrate that you are authorized to work in the U.S.
Additional Information

Delegation: In absence, responsibilities delegated to Manager of Inflight Operations. 

Authorities: None 

Supervisory Responsibility: This is not a supervisory position. 

Work Environment: This job operates in an airplane. This role will occasionally use standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment Type: FULL_TIME

What PSA Airlines employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom