ZipRecruiter

Log In

1

Inflight Service Manager Jobs in Texas (NOW HIRING)

Gilat

Procurement Manager

Fort Worth, TX · On-site +1

... inflight connectivity. With a focus on delivering reliable, high-speed satellite services to the ... The role is responsible for managing the Buyers team, ensuring supply continuity, driving cost and ...

Keylent Inc

Customer Delivery Head

Dallas, TX · On-site

Oracle Service Delivery Manager Location: Dallas, TX * Overall, 20 plus years of IT ( Oracle ERP ) ... Coordination of support resources & inflight project team , as well as, facilitating the ...

PSA Airlines

Flight Attendant

Dallas, TX

In servicing customers in a professional manner and in accordance with company objectives and ... In absence, responsibilities delegated to Manager of Inflight Operations. Authorities: None ...

next page

Showing results 1-20

All JobsInflight Service JobsInflight Service Manager JobsInflight Service Manager Jobs in Texas

Inflight Service Manager information

See Texas salary details

$30.7K

$65.2K

$110.4K

How much do inflight service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for inflight service manager in Texas is $65,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,000.00 per year, depending on experience, location, and employer.

What is an inflight service manager?

Inflight Service Managers are airline professionals responsible for overseeing the cabin crew and ensuring that passengers receive high-quality service during flights. They supervise safety procedures, handle customer concerns, and coordinate with the flight deck to maintain smooth operations. Their role also includes training cabin crew, enforcing company policies, and managing any in-flight emergencies or unusual situations. Ultimately, they ensure a safe, comfortable, and enjoyable experience for all passengers.

How does an inflight service manager typically collaborate with cabin crew to ensure exceptional passenger experience?

An Inflight Service Manager works closely with the cabin crew by providing leadership, setting clear expectations, and offering guidance during flights. They conduct pre-flight briefings to discuss service standards, safety protocols, and any special requirements for passengers. During the flight, they monitor service delivery, address any issues that arise, and support crew members in managing customer concerns. Their collaborative approach helps create a positive team environment, ensuring passengers receive high-quality service throughout their journey.

What are the key skills and qualifications needed to thrive as an inflight service manager, and why are they important?

To thrive as an Inflight Service Manager, you need strong leadership, customer service expertise, and thorough knowledge of airline safety and service protocols, typically supported by previous cabin crew experience and formal training. Familiarity with inflight management systems, safety equipment, and airline operations software is essential. Exceptional communication, conflict resolution, and decision-making skills help you lead teams and handle passenger concerns effectively. These skills and qualities are crucial for ensuring a safe, pleasant flight experience and maintaining operational efficiency at high altitudes.

What is the difference between Inflight Service Manager vs Flight Attendant?

AspectInflight Service ManagerFlight Attendant
CredentialsCustomer service experience, management skills, sometimes hospitality certificationsHigh school diploma, customer service skills, safety training
Work EnvironmentLeads cabin crew, manages inflight services, oversees customer experienceProvides passenger service, safety demonstrations, and comfort during flights
Employer & Industry UsageAirlines, primarily in managerial roles overseeing inflight operationsAirlines, front-line customer service roles

The Inflight Service Manager focuses on managing the inflight service team and ensuring quality standards, while the Flight Attendant provides direct passenger service and safety. Both roles are essential in the airline industry but differ in responsibilities and seniority level.

How to become an inflight service manager?

To become an inflight service manager, candidates typically need a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, business, or related fields. Relevant experience in customer service or flight attendant roles is often required, along with strong leadership, communication, and problem-solving skills. Certifications such as first aid or safety training can be beneficial, and knowledge of airline operations and regulations is important for career advancement.

What is the qualification for inflight service manager?

Inflight Service Managers typically require a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, business, or related fields. Prior experience in customer service or airline operations is often necessary, along with strong communication, leadership, and problem-solving skills. Certification in first aid or safety procedures can also be beneficial.

What are popular job titles related to Inflight Service Manager jobs in Texas?

For Inflight Service Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Inflight Service Manager jobs in Texas look for?

The top searched job categories for Inflight Service Manager jobs in Texas are:

What cities in Texas are hiring for Inflight Service Manager jobs?

Cities in Texas with the most Inflight Service Manager job openings:

Inflight Service Manager jobs near you
Infographic showing various Inflight Service Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,188 per year, or $31.3 per hour.

Analyst/Sr Analyst, Performance Analytics - Inflight Retail & Pre-Reserve

Fort Worth, TX • On-site

American Airlines
Travel Arrangement Services • 10K+ employees

8.0

Company rating: 8.0 out of 10

Based on 373 frontline employees who took The Breakroom Quiz

6th of 26 rated airlines

People enjoy working here

Good employer

Recommended by students

Learn more about American Airlinesexternal

$84K - $111K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

8/19/26
Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 87627
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This role, within the Inflight Dining Culinary team in Customer Experience, provides analytical and operational support for the inflight retail program to help achieve revenue, customer experience, and operational reliability objectives. The position develops performance measurement frameworks and delivers actionable insights to support data-driven decision-making, while identifying opportunities to enhance service execution, operational efficiency, and customer satisfaction.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Develop and maintain demand forecasting models to optimize inventory levels, reduce spoilage and stockouts, and improve overall retail program performance
  • Establish performance measurement frameworks to track Flight Attendant adoption, customer satisfaction, operational reliability, and financial results
  • Define, monitor, and report key performance indicators (KPIs), including item performance, forecast accuracy, spoilage, stockouts, catering accuracy, and retail conversion metrics
  • Build and manage standardized dashboards that provide stakeholders with clear visibility into financial, operational, and customer experience performance
  • Analyze customer purchasing behavior, product performance, offer mix effectiveness, and price sensitivity to inform menu, pricing, and assortment decisions
  • Develop predictive analytics and demand models to support inventory planning, product deployment, and revenue growth initiatives
  • Partner with Finance to validate business cases, quantify P&L impacts, and measure program profitability
  • Create end-to-end reporting and dashboard solutions for onboard retail performance across mileage bands, markets, product categories, and catering locations
  • Deliver actionable insights and recommendations to cross-functional partners, including Customer Experience, Inflight Dining Operations, Inflight Service, Catering, Digital, Procurement, and Finance
  • Support strategic initiatives, process enhancements, and cross-functional projects that drive scalability, operational efficiency, and an improved customer experience
  • Standardize reporting methodologies and performance metrics to enable informed decision-making and support long-term growth of the inflight retail program

All you'll need for success
Minimum Qualifications - Education & Prior Job Experience
  • Bachelor's degree or equivalent training/experience
  • 3 years of analytical and performance measurement or relevant experience

Preferred Qualifications - Education & Prior Job Experience
  • Bachelor's degree or equivalent training/experience
  • 3 to 4 years of analytical and performance measurement or relevant experience

Skills, Licenses, and Certifications
  • Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and develop actionable business insights
  • Proficiency in Microsoft Excel, data reporting tools, and performance measurement methodologies
  • Knowledge of retail operations, customer experience strategy, and operational performance management
  • Strong communication and presentation skills with the ability to influence stakeholders and support data-driven decision-making
  • Ability to manage multiple priorities, execute projects independently, and collaborate effectively across cross-functional teams
  • Certifications in Data Analytics, Business Intelligence, or Project Management (e.g., CAPM, PMP, Lean Six Sigma) are a plus

What you'll get
Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

What American Airlines employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply