Own service health for UC, including incident response, troubleshooting, root cause analysis, and ... of projects and inflight work, and communicates effectively with technical and business ...
Own service health for UC, including incident response, troubleshooting, root cause analysis, and ... of projects and inflight work, and communicates effectively with technical and business ...
Inflight Service Manager information
See Alabama salary details
$29.9K - $37K
6% of jobs
$37K - $44K
11% of jobs
$47.4K is the 25th percentile. Wages below this are outliers.
$44K - $51K
16% of jobs
$51K - $58.1K
16% of jobs
The median wage is $58.3K / yr.
$58.1K - $65.1K
15% of jobs
$70.4K is the 75th percentile. Wages above this are outliers.
$65.1K - $72.2K
14% of jobs
$72.2K - $79.2K
9% of jobs
$79.2K - $86.3K
5% of jobs
$86.3K - $93.3K
4% of jobs
$93.3K - $100.4K
2% of jobs
$100.4K - $107.4K
1% of jobs
$29.9K
$63.4K
$107.4K
How much do inflight service manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for inflight service manager in Alabama is $63,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $73,000.00 per year, depending on experience, location, and employer.
What is an inflight service manager?
Inflight Service Managers are airline professionals responsible for overseeing the cabin crew and ensuring that passengers receive high-quality service during flights. They supervise safety procedures, handle customer concerns, and coordinate with the flight deck to maintain smooth operations. Their role also includes training cabin crew, enforcing company policies, and managing any in-flight emergencies or unusual situations. Ultimately, they ensure a safe, comfortable, and enjoyable experience for all passengers.
How does an inflight service manager typically collaborate with cabin crew to ensure exceptional passenger experience?
An Inflight Service Manager works closely with the cabin crew by providing leadership, setting clear expectations, and offering guidance during flights. They conduct pre-flight briefings to discuss service standards, safety protocols, and any special requirements for passengers. During the flight, they monitor service delivery, address any issues that arise, and support crew members in managing customer concerns. Their collaborative approach helps create a positive team environment, ensuring passengers receive high-quality service throughout their journey.
What are the key skills and qualifications needed to thrive as an inflight service manager, and why are they important?
To thrive as an Inflight Service Manager, you need strong leadership, customer service expertise, and thorough knowledge of airline safety and service protocols, typically supported by previous cabin crew experience and formal training. Familiarity with inflight management systems, safety equipment, and airline operations software is essential. Exceptional communication, conflict resolution, and decision-making skills help you lead teams and handle passenger concerns effectively. These skills and qualities are crucial for ensuring a safe, pleasant flight experience and maintaining operational efficiency at high altitudes.
What is the difference between Inflight Service Manager vs Flight Attendant?
| Aspect | Inflight Service Manager | Flight Attendant |
|---|---|---|
| Credentials | Customer service experience, management skills, sometimes hospitality certifications | High school diploma, customer service skills, safety training |
| Work Environment | Leads cabin crew, manages inflight services, oversees customer experience | Provides passenger service, safety demonstrations, and comfort during flights |
| Employer & Industry Usage | Airlines, primarily in managerial roles overseeing inflight operations | Airlines, front-line customer service roles |
The Inflight Service Manager focuses on managing the inflight service team and ensuring quality standards, while the Flight Attendant provides direct passenger service and safety. Both roles are essential in the airline industry but differ in responsibilities and seniority level.
How to become an inflight service manager?
To become an inflight service manager, candidates typically need a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, business, or related fields. Relevant experience in customer service or flight attendant roles is often required, along with strong leadership, communication, and problem-solving skills. Certifications such as first aid or safety training can be beneficial, and knowledge of airline operations and regulations is important for career advancement.
What is the qualification for inflight service manager?
Inflight Service Managers typically require a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, business, or related fields. Prior experience in customer service or airline operations is often necessary, along with strong communication, leadership, and problem-solving skills. Certification in first aid or safety procedures can also be beneficial.
What are popular job titles related to Inflight Service Manager jobs in Alabama?
For Inflight Service Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Inflight Service Manager jobs in Alabama look for?
The top searched job categories for Inflight Service Manager jobs in Alabama are:
Full-time
Posted 11 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 151 rated financial services
Job description
The Manager, Systems Administration - Unified Communications is responsible for supporting, operating, and advancing enterprise Unified Communications (UC) services, with Microsoft Teams as the primary platform. This role owns daytoday service reliability and drives continuous improvements across collaboration and enterprise voice capabilities.
Recruiting for this role ends on 9/2/2026.
Work you'll do
This position is ideal for a handson technical leader who brings strong UC and telecom fundamentals, can take ownership of projects and inflight work, and communicates effectively with technical and business stakeholders. Success in this role comes from sound troubleshooting, disciplined execution, and the ability to learn quickly in a fastpaced, multivendor enterprise environment.
Responsibilities:
- Operate and support enterprise Unified Communications services with Microsoft Teams as the primary platform, including voice and collaboration capabilities.
- Own service health for UC, including incident response, troubleshooting, root cause analysis, and driving corrective/preventative actions.
- Lead UC initiatives such as new deployments, configuration changes, upgrades, migrations, integrations, and service improvements.
- Serve as an escalation point for complex issues impacting calling, telephony, conferencing, and realtime communications; coordinate crossteam troubleshooting as needed.
- Translate business requirements into practical, supportable technical designs; document decisions, risks, and operational impacts.
- Partner with Network, Security, Identity, End User Support, and other teams to ensure endtoend reliability and a consistent user experience.
- Coordinate with external vendors and service providers for implementation support, incident escalation, change execution, and ongoing service delivery.
- Plan and manage work across multiple concurrent priorities; provide clear status, timelines, and dependency management.
- Maintain and improve operational documentation, support runbooks, standards, and knowledge articles; identify opportunities to reduce operational toil.
The successful candidate would possess these skills
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The ~3,000 professionals in DT - US deliver services including:
- Cyber Security
- Technology Support
- Technology & Infrastructure
- Applications
- Relationship Management
- Strategy & Communications
- Project Management
- Financials
Technology & Infrastructure
The Technology and Infrastructure Organization works together to transform how DT - US deploys technologies and services to meet the dynamic needs of Deloitte professionals and help increase their productivity.
Qualifications
Required:
- Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field.
- Minimum 6 years of related experience supporting Unified Communications and telecommunications, including VoIP concepts, call routing, numbering concepts, and enterprise voice fundamentals.
- Handson experience supporting Microsoft Teams in an enterprise environment (administration and operations).
- Networking fundamentals relevant to realtime communications (e.g., how network conditions impact call quality and service reliability).
- Working familiarity with how UC platforms interact with enterprise infrastructure (identity, networks, SBCs, carriers/service providers, and endpoint ecosystems).
- Experience troubleshooting complex, multicomponent issues and restoring service using structured triage, analysis, and follow
- Minimum 1 year of previous people leadership or project management experience.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:
- Experience with Teams calling/telephony is strongly preferred.
- Experience with additional Unified Communications or contact center platforms (e.g., Zoom, Genesys, WebEx Calling).
- Exposure to PBX or legacy telephony systems and an understanding of legacytomodern migration considerations.
- Experience coordinating with external vendors or telecom providers, including escalations, service delivery, and change execution.
- Familiarity with cloud services, automation, or scripting used to improve UC operations and reduce manual effort.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $210,600.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
EA_ExpHire
RITM10835914
The Manager, Systems Administration - Unified Communications is responsible for supporting, operating, and advancing enterprise Unified Communications (UC) services, with Microsoft Teams as the primary platform. This role owns daytoday service reliability and drives continuous improvements across collaboration and enterprise voice capabilities.
Recruiting for this role ends on 9/2/2026.
Work you'll do
This position is ideal for a handson technical leader who brings strong UC and telecom fundamentals, can take ownership of projects and inflight work, and communicates effectively with technical and business stakeholders. Success in this role comes from sound troubleshooting, disciplined execution, and the ability to learn quickly in a fastpaced, multivendor enterprise environment.
Responsibilities:
- Operate and support enterprise Unified Communications services with Microsoft Teams as the primary platform, including voice and collaboration capabilities.
- Own service health for UC, including incident response, troubleshooting, root cause analysis, and driving corrective/preventative actions.
- Lead UC initiatives such as new deployments, configuration changes, upgrades, migrations, integrations, and service improvements.
- Serve as an escalation point for complex issues impacting calling, telephony, conferencing, and realtime communications; coordinate crossteam troubleshooting as needed.
- Translate business requirements into practical, supportable technical designs; document decisions, risks, and operational impacts.
- Partner with Network, Security, Identity, End User Support, and other teams to ensure endtoend reliability and a consistent user experience.
- Coordinate with external vendors and service providers for implementation support, incident escalation, change execution, and ongoing service delivery.
- Plan and manage work across multiple concurrent priorities; provide clear status, timelines, and dependency management.
- Maintain and improve operational documentation, support runbooks, standards, and knowledge articles; identify opportunities to reduce operational toil.
The successful candidate would possess these skills
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The ~3,000 professionals in DT - US deliver services including:
- Cyber Security
- Technology Support
- Technology & Infrastructure
- Applications
- Relationship Management
- Strategy & Communications
- Project Management
- Financials
Technology & Infrastructure
The Technology and Infrastructure Organization works together to transform how DT - US deploys technologies and services to meet the dynamic needs of Deloitte professionals and help increase their productivity.
Qualifications
Required:
- Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field.
- Minimum 6 years of related experience supporting Unified Communications and telecommunications, including VoIP concepts, call routing, numbering concepts, and enterprise voice fundamentals.
- Handson experience supporting Microsoft Teams in an enterprise environment (administration and operations).
- Networking fundamentals relevant to realtime communications (e.g., how network conditions impact call quality and service reliability).
- Working familiarity with how UC platforms interact with enterprise infrastructure (identity, networks, SBCs, carriers/service providers, and endpoint ecosystems).
- Experience troubleshooting complex, multicomponent issues and restoring service using structured triage, analysis, and follow
- Minimum 1 year of previous people leadership or project management experience.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:
- Experience with Teams calling/telephony is strongly preferred.
- Experience with additional Unified Communications or contact center platforms (e.g., Zoom, Genesys, WebEx Calling).
- Exposure to PBX or legacy telephony systems and an understanding of legacytomodern migration considerations.
- Experience coordinating with external vendors or telecom providers, including escalations, service delivery, and change execution.
- Familiarity with cloud services, automation, or scripting used to improve UC operations and reduce manual effort.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $210,600.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
EA_ExpHire
RITM10835914
About Deloitte
Sourced by ZipRecruiter
Industry
Finance and insurance and business management consulting
Company size
10,000+ Employees
Headquarters location
Orlando, FL, US