It Systems Support Jobs (NOW HIRING)

Mission
Truth For Life (TFL) communicates the Gospel of Jesus Christ to the world. This evangelistic effort is enabled by various technologies that are supported by the Information Technology Systems Administration role. As a key member of TFL, this position is responsible for providing oversight, design and direction of IT systems and infrastructure, support of TFL employees including Macs and PCs and their rollouts, training and documentation. This position is essential to supporting the mission of the ministry of Truth For Life.
ROLE DESCRIPTION:
In this role you will be responsible for the management, oversight, and continuous improvement of the organization's IT infrastructure, working closely with and under the direction of the IT Director. You will help set the technical direction for the environment while managing projects and day-to-day activities with key vendors. Key responsibilities include administering and maintaining on-premises and/or cloud-based servers, designing and supporting system architectures, and ensuring high availability, performance, and reliability of core services. You will also design, implement, and maintain deployment, device management, patching, and maintenance systems for our fleet of Macs and PCs. You will ensure system reliability through effective patch management, backup execution, and regular testing of backup and recovery processes. You will play a lead role in strengthening the organization's security posture by maintaining PCI compliance and advancing security best practices, including responding to security incidents and supporting security awareness initiatives. This position is also critically involved in organizational initiatives requiring the evaluation, design, pricing, and implementation of new systems or processes. Additional responsibilities include collaborating with developers and an existing system administrator, providing technical support for users both in the office and remotely, and facilitating user training. This position reports to the IT Director.
RESPONSIBILITIES:
• Manage IT projects by coordinating timelines, deliverables, and dependencies with the IT team, other departments, and key vendors
• Ensure system patching, updates, and routine maintenance are executed consistently across servers, endpoints, and core platforms
• Ensure backups are executed successfully and support disaster recovery and business continuity testing activities
• Monitor and report on IT key performance indicators (KPIs), including availability, response times, and service levels
• Communicate planned maintenance windows, service interruptions, and outages clearly and proactively to staff
• Track, document, and resolve support issues using the help desk ticketing system
• Maintain PCI compliance and lead the implementation of security best practices, including remediation of identified gaps and security awareness initiatives
• Advocate for strong security and privacy practices with vendors, employees, and leadership to protect organizational and donor data
• Implement and manage device management solutions for company-owned Macs and PCs, including deployment and maintenance tooling
• Support annual and long-term organizational initiatives by assessing IT system, infrastructure, and policy needs for feasibility, cost, and timelines
• Provide basic network administration, monitoring, and troubleshooting (LAN, WAN, Wi-Fi, VPN)
• Administer and maintain servers, including operating system updates, performance monitoring, and capacity planning
• Evaluate, test, and deploy new software solutions in alignment with organizational standards and needs
• Manage software licensing, renewals, compliance, and vendor relationships
• Respond to and assist with the investigation and remediation of security incidents
• Purchase, configure, inventory, and maintain IT hardware and accessories
• Administer team collaboration platforms (e.g., email, messaging, file sharing, video conferencing)
• Manage technical onboarding and offboarding processes for employees and contractors, including account provisioning and access removal
• Maintain and support conference room technology and audiovisual systems
• Create and maintain internal IT documentation, standards, and procedures
• Develop and administer technical training for employees based on skill gaps and new system or software rollouts
QUALIFICATIONS & REQUIREMENTS:
Basic Education Requirement:
• Bachelor's Degree in Information Systems, Computer Science, Computer Engineering or related field
Preferred Requirements:
• 5 years or greater of relevant technical experience or demonstrated success in a Systems Administration role
• Experience working in and in support of a small- to medium-sized network of servers, desktop systems and communications devices using up-to-date Microsoft infrastructure components and other standard networking components.
• Experience managing Mac and iOS devices in addition to Windows Server and desktop OS environments
Skills:
• Demonstrated knowledge of Windows desktop products and familiarity with Windows servers and networks
• Demonstrated working knowledge of network protocols, server and desktop technologies.
• Ability to organize and deliver training of basic IT concepts to users.
• Ability to negotiate hardware/software service and technical support needs in conjunction with IT Director.
• Ability to manage multiple activities and tasks simultaneously.
• Ability to communicate well throughout system outages, procedure changes and upgrades.
• Well-developed verbal and written communications.
• Customer-oriented and cool-tempered in all situations
• Experience with macOS and other Apple devices is a necessity.
• Experience in scripting for Windows and Mac/iOS devices for system management
• Experience with MDR, SIEM, and RMM tools for security response and patching
• Understanding of large disk arrays and design parameters around backup, DR and recovery
• Understanding of VMs and how they function
• Set strategy and design direction for IT infrastructure based on needed business requirements
• Demonstrate excellence in each task done with an eye towards making the experience for each employee and user simple and easy to understand and respect their time as valuable members of TFL
Work time, environment and physical demands:
• Evening and weekends work is required on occasion.
• Stand for extended periods of time
• Lift up to 50 pounds