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It Systems Support Jobs (NOW HIRING)

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IT Systems Analyst

Lincolnshire, IL · Hybrid

$35 - $40/hr

Hands-on IT Systems Analyst supporting day-to-day end user issues while contributing to systems analysis, reporting, data management, and process improvements. Acts as a bridge between help desk ...

CFS

IT Systems Administrator

Goshen, IN

$75K - $85K/yr

... IT Systems Administrator to join a growing team in Goshen, IN ... We are looking for a hands-on professional who can step in quickly and support infrastructure ...

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How much do it systems support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for it systems support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Systems Support professionals, and how can they be managed effectively?

IT Systems Support professionals often encounter challenges such as handling high volumes of support requests, troubleshooting complex technical issues under time pressure, and communicating effectively with users who have varying levels of technical knowledge. Managing these challenges requires strong organizational skills, prioritizing tasks based on urgency, and developing effective communication techniques to explain solutions clearly. Additionally, staying updated with the latest technologies and regularly collaborating with other IT team members helps in resolving issues more efficiently and fostering a supportive work environment.

What are the key skills and qualifications needed to thrive as an IT Systems Support professional, and why are they important?

To thrive as an IT Systems Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and network management software is often required. Excellent communication, patience, and problem-solving skills help build trust with users and efficiently resolve technical issues. These skills and qualities are crucial for minimizing downtime, maintaining system reliability, and ensuring user satisfaction.

What is the difference between It Systems Support vs Network Technician?

AspectIT Systems SupportNetwork Technician
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, cabling
Industry UsageIT departments across various industriesNetworking companies, ISPs, large enterprises
Common Search/ComparisonYesNo

IT Systems Support focuses on troubleshooting and maintaining computer hardware, software, and user issues, often in help desk settings. Network Technicians specialize in configuring, installing, and maintaining network infrastructure. While both roles require technical certifications and work in IT environments, IT Systems Support has a broader scope, whereas Network Technicians concentrate on networking hardware and connectivity.

What are IT Systems Support professionals?

IT Systems Support professionals are responsible for maintaining, troubleshooting, and supporting an organization's computer systems and networks. They help resolve technical issues, install and configure hardware and software, and ensure that IT services run smoothly for users. Their role is essential in minimizing downtime, protecting data, and enabling business operations through reliable technology support.

What jobs in the US pay 300,000 a year?

In IT systems support, high-paying roles reaching or exceeding $300,000 annually are rare and typically involve senior positions such as IT directors, chief information officers, or specialized consultants with extensive experience, certifications, and leadership responsibilities. These roles often require advanced skills in cybersecurity, cloud computing, or enterprise systems management, along with a track record of strategic decision-making and team management.

Is AI replacing tech support?

IT Systems Support professionals use AI tools to automate routine tasks and improve efficiency, but AI is not replacing the need for human support. Human expertise remains essential for complex troubleshooting, customer communication, and problem-solving that require critical thinking. As AI advances, support roles may evolve to include managing and integrating these technologies.

What jobs pay 10,000 a month without a degree?

In IT support roles, such as senior systems support specialists or network administrators with extensive experience and certifications, it is possible to earn around $10,000 per month. These positions often require strong technical skills, certifications like CompTIA or Cisco, and years of relevant experience, but they do not always require a college degree.

What is the job of an IT support?

An IT support professional assists users with troubleshooting and resolving hardware, software, and network issues. They often provide technical assistance, maintain computer systems, and may use tools like remote support software or ticketing systems to ensure smooth technology operations.
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It Systems Support jobs near you
Infographic showing various It Systems Support job openings in the United States as of June 2026, with employment types broken down into 60% Full Time, 32% Part Time, and 8% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

IT Systems Support Specialist

Intrinsic Development

Lees Summit, MO

$50K - $70K/yr

Other

Posted 11 days ago

Job description

PAY RANGE: $50,000-$70,000 based upon applicable project/work experience. 

THE COMPANY: Intrinsic Development is a full service real estate development company that specializes in upscale multi-family and commercial mixed-use developments. Our organization has built more than 3.5 million square feet of projects, with an additional 300,000 square feet currently under construction. The Intrinsic Development team has successfully developed everything from hospitality venues, to mixed-use, multi-family, hotels, clinics, offices and restaurants across 6 Midwestern states. We are excited to expand into Lee's Summit, Missouri which will be the new home for our corporate office. This expansion coincides with the launch of our new 260+ acre mixed-use development, which will feature approximately 2,900 luxury multi-family units, as well as over 660,000 square feet of retail, office, entertainment, hospitality space, and other related commercial uses.

IT SYSTEMS SUPPORT SPECIALIST POSITION; We are seeking an experienced IT Systems Support Specialist to provide both hands-on end-user support and assist with infrastructure-related projects across our growing portfolio of apartment communities. This role will split time between providing day-to-day technical support to employees, managing IT equipment and user setups, and assisting with the planning, installation, and troubleshooting of IT infrastructure such as camera systems, access control, networking equipment, and community-wide Wi-Fi systems. The ideal candidate will bring a strong foundation in help desk support, systems administration, and infrastructure troubleshooting, with the ability to collaborate with vendors and third-party service providers as needed.

IT SYSTEMS SUPPORT SPECIALIST RESPONSIBILITIES:

End-User Support & Help Desk
  • Provide Tier 2 technical support for desktops, laptops, mobile devices, printers, and software applications.
  • Support onboarding and offboarding processes: new hire setup, account creation, software access, printer/server drive mapping, and hardware deployment.
  • Recommend appropriate hardware/software configurations based on role requirements and order necessary equipment.
  • Maintain an accurate inventory of IT assets, software licenses, and user access needs.
  • Troubleshoot and resolve day-to-day hardware and software issues; escalate complex issues as appropriate.
Infrastructure & Project Support
  • Assist with the planning, installation, and troubleshooting of IT infrastructure in new apartment community developments, including:
  • Camera systems (CCTV/Surveillance): installation, positioning, configuration, and troubleshooting.
  • Cloud-based camera networks setup and support.
  • Access control systems: setup, maintenance, and problem resolution.
  • Networking: ensure internet connectivity in leasing offices, coordinate with ISPs/third-party providers to resolve connectivity or configuration issues.
  • Provide input into IT infrastructure design during new construction projects, reviewing plans and recommending improvements.
  • Support cabling and network setup including Cat6 termination, Wi-Fi network setup, router placement, and network wiring for community Wi-Fi.
  • Support future IT office buildout, including server/storage upgrades and connectivity planning.
Systems & Server Knowledge
  • Administer and troubleshoot on-premises storage (NAS) and support migration or upgrade efforts.
  • Understand core server concepts (Active Directory, file sharing, permissions, backups, and user management).
  • Place and configure servers as required.
  • Coordinate with third-party providers for advanced server management while maintaining in-house knowledge for day-to-day troubleshooting.
General IT Administration
  • Document IT procedures, system configurations, and troubleshooting steps.
  • Ensure compliance with company IT policies, security standards, and best practices.
  • Maintain patching, updates, and basic cybersecurity hygiene on endpoints.
  • Partner with external vendors and service providers to resolve issues and coordinate new technology rollouts.

IT SYSTEMS SUPPORT SPECIALIST QUALIFICATIONS:

  • 3-5 years of experience in IT support, preferably in a Level 2 or Systems Technician role.
  • Proficiency with Windows operating systems, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP, VPN).
  • Experience with NAS or entry-level server administration.
  • Hands-on knowledge of camera/security systems and access control platforms preferred.
  • Strong troubleshooting and problem-solving skills across hardware, software, and networking.
  • Excellent communication skills and ability to provide end-user training when needed.
  • Ability to manage multiple priorities across help desk requests and project-based work.
  • Experience with VoIP systems and troubleshooting.
  • Familiarity with cloud-based solutions (Azure AD, OneDrive, SharePoint).
  • Basic understanding of cybersecurity best practices (endpoint protection, MFA, phishing prevention).
  • Project coordination experience in IT buildouts or system installations.

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