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It Systems Support Jobs in Washington (NOW HIRING)

SG2 Recruiting

IT Systems Engineer

Arlington, VA

Supporting enhancements and customization of Salesforce and ServiceNow platforms * Helping ... Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity ...

HarmonyTech

IT Systems Engineer

Washington, DC · On-site

HarmonyTech is seeking an IT Systems Engineer to support implementation, troubleshooting and maintenance of IT systems. The system Engineer will be responsible for supporting IT systems, including ...

NACUBO

IT Systems and Support Manager

Washington, DC · On-site

$64K - $80K/yr

Position Summary The IT Systems and Support Manager combines IT systems management, end-user support, and cloud infrastructure engineering into a single role. This role complements the Web Platform ...

Scale AI

IT Systems Engineer

Washington, DC · On-site

They are seeking a highly skilled IT Systems Engineer to design, build, and operate secure ... the IT Services and Support team • Partner with Security/Compliance on audit artifacts (SSP ...

Orbis Operations LLC

IT Systems Engineer

Mclean, VA · On-site

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, networks, applications, and security * Deploy and manage virtual systems ...

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It Systems Support information

See Washington salary details

$14

$28

$47

How much do it systems support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it systems support in Washington is $28.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Systems Support professionals, and how can they be managed effectively?

IT Systems Support professionals often encounter challenges such as handling high volumes of support requests, troubleshooting complex technical issues under time pressure, and communicating effectively with users who have varying levels of technical knowledge. Managing these challenges requires strong organizational skills, prioritizing tasks based on urgency, and developing effective communication techniques to explain solutions clearly. Additionally, staying updated with the latest technologies and regularly collaborating with other IT team members helps in resolving issues more efficiently and fostering a supportive work environment.

What are the key skills and qualifications needed to thrive as an IT Systems Support professional?

To thrive as an IT Systems Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and network management software is often required. Excellent communication, patience, and problem-solving skills help build trust with users and efficiently resolve technical issues. These skills and qualities are crucial for minimizing downtime, maintaining system reliability, and ensuring user satisfaction.

What is the difference between It Systems Support vs Network Technician?

AspectIT Systems SupportNetwork Technician
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, cabling
Industry UsageIT departments across various industriesNetworking companies, ISPs, large enterprises
Common Search/ComparisonYesNo

IT Systems Support focuses on troubleshooting and maintaining computer hardware, software, and user issues, often in help desk settings. Network Technicians specialize in configuring, installing, and maintaining network infrastructure. While both roles require technical certifications and work in IT environments, IT Systems Support has a broader scope, whereas Network Technicians concentrate on networking hardware and connectivity.

What is an IT Systems Support professional?

IT Systems Support professionals are responsible for maintaining, troubleshooting, and supporting an organization's computer systems and networks. They help resolve technical issues, install and configure hardware and software, and ensure that IT services run smoothly for users. Their role is essential in minimizing downtime, protecting data, and enabling business operations through reliable technology support.
What are popular job titles related to It Systems Support jobs in Washington? For It Systems Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching It Systems Support jobs in Washington look for? The top searched job categories for It Systems Support jobs in Washington are:
It Systems Support jobs near you
Infographic showing various It Systems Support job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $58,964 per year, or $28.3 per hour.

IT Systems & Support Engineer

Trillion Technology Solutions

Reston, VA • On-site

$70K - $80K/yr

Full-time

Re-posted 1 hour ago

Job description

At Trillion Technology Solutions, Inc. (Trillion), we build technology solutions that empower our team to do their best work in support of our clients. We are looking for a versatile, proactive, and sharp IT Systems & Support Engineer to join our team to support our end users, cloud infrastructure, and network environment. If you are someone who enjoys solving a complex desktop issue in one hour and optimizing an AWS/Azure cloud environment or configuring a firewall the next, you will thrive and grow here.
The Role
You will provide top-tier desktop support to our team while managing and securing our hybrid cloud environments (AWS & Azure), overseeing our network infrastructure, day-to-day security operations, and serving as our internal expert for Microsoft 365 and SharePoint. You will be a key point of contact for keeping our systems reliable, secure, and running smoothly.
NOTE: This is a hybrid position. The candidate will need to be local to the DMV area as this hire will need to be in the office as needed.
Key Responsibilities
• Cloud & Infrastructure Management: Administer, maintain, and optimize our cloud infrastructure across both AWS and Azure.
• Desktop & End-User Support: Provide Tier 1/2/3 desktop support for Windows and macOS environments, troubleshooting hardware, software, and peripheral issues.
• M365 & SharePoint Administration: Manage the Office 365 suite, including user provisioning, Exchange Online, Teams, and SharePoint site architecture, permissions, and document libraries.
• Network Operations: Deploy, configure, and maintain network devices (LAN/WAN, firewalls, and VPNs). Ensure high availability and optimal network performance.
• IT Security & Compliance: Implement and monitor security best practices across endpoints, networks, and cloud environments (IAM, MFA, conditional access
policies, and patch management). Monitor systems and respond to security incidents; support endpoint protection, patching, and access controls.
• Documentation: Maintain up-to-date documentation for network diagrams, IT policies, asset management, and standard operating procedures.
• Vendor coordination: Escalate and collaborate with vendors or senior engineers on complex issues.
Required:
• Experience: 3-5 years of experience in an IT Support, Systems Administration, or a related role.
• Cloud Proficiency: Hands-on experience managing resources within both AWS (EC2, S3, IAM) and Azure (Active Directory/Entra ID, Virtual Machines).
• Microsoft Ecosystem Expert: Deep knowledge of Office 365 administration and SharePoint management (including site creation, workflows, and permissions).
• Networking Foundations: Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall configuration.
• Security Mindset: Familiarity with endpoint security (EDR/Antivirus), identity management, and data loss prevention (DLP) strategies.
• Soft Skills: Excellent problem-solving skills, a customer-centric attitude, and the ability to explain complex technical concepts to non-technical users.
• Other: Ability to work on-site part of the week to support desktop hardware needs.
Preferred:
• Experience administering Microsoft 365 / Azure GCC High (Government Community Cloud) environments, including familiarity with strict compliance controls (NIST SP 800-171, CMMC, or ITAR).
• Certifications such as: AWS SysOps Administrator, Microsoft Certified: Azure Administrator (AZ-104), CompTIA Security+, or CCNA.
• Experience with scripting languages (PowerShell, Bash, or Python) for automation.
• Experience managing MDM solutions (e.g., Microsoft Intune, Jamf).
Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local law.

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