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It Service Manager Jobs (NOW HIRING)

Sealing Devices, Inc.

IT Manager

Lancaster, NY · On-site

$100K - $115K/yr

IT Operations & Team Management * Manage day-to-day IT operations to ensure reliable technology ... Coordinate IT activities across multiple locations to maintain consistent service delivery and ...

GovCIO

IT Service Technician

Irving, TX · On-site

$50K/yr

... IT Service Technician to provide onsite support for our federal customer. This position will be ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

CBRE

Union IT Service Tech

Fremont, CA · On-site

$43.08/hr

Position- IT Service Technician About the Role: The IT Service Technician plays a critical role in ... Managing incoming/outgoing shipments. * Maintaining data center cleanliness and organization.

CBRE

Union IT Service Tech

Lathrop, CA · On-site

$43.08/hr

Position- IT Service Technician About the Role: The IT Service Technician plays a critical role in ... Managing incoming/outgoing shipments. * Maintaining data center cleanliness and organization.

Lee Company

IT Service Technician

Franklin, TN · On-site

Work with all aspects of company Information Technology systems to support 1000 users in multiple ... Experience with IT ticketing systems and service management practices * Basic understanding of ...

Unavailable

IT Service Desk Supervisor

Seattle, WA · Hybrid

$93.16K - $139.71K/yr

This role combines leadership, process management, and technical expertise to maintain high-quality IT support services and continuous improvement across the department. This role will have the ...

New

City of New York

IT Service Specialist III

Bronx, NY · On-site

... IT service management processes and practices. - Staying up to date with emerging technologies, industry trends, and best practices related to application support and integration. - Identifying ...

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$26.5K

$104.1K

$159.5K

How much do it service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

More about IT Service Manager jobs
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What states have the most It Service Manager jobs? States with the most job openings for It Service Manager jobs include:
What job categories do people searching It Service Manager jobs look for? The top searched job categories for It Service Manager jobs are:
IT Service Manager jobs near you
IT Manager

IT Manager

Sealing Devices, Inc.

Lancaster, NY • On-site

$100K - $115K/yr

Full-time

Posted 17 days ago

Job description

IT Operations & Team Management
  • Manage day-to-day IT operations to ensure reliable technology support for corporate offices, plant personnel, and remote locations.
  • Supervise and mentor IT staff, providing direction, support, and performance management.
  • Coordinate IT activities across multiple locations to maintain consistent service delivery and support.
  • Escalate key issues and collaborate with the Director of IT on strategic initiatives and technology planning.

Infrastructure & Systems Management
  • Manage the implementation, maintenance, and performance of enterprise IT infrastructure, including:
    • Network connectivity across all sites
    • Servers, cloud platforms, and data storage systems
    • Telecommunications and collaboration tools
  • Ensure system availability, performance, and security while minimizing downtime across locations.
  • Coordinate infrastructure upgrades, system maintenance, and lifecycle management.

Cybersecurity & Risk Management
  • Support the implementation and enforcement of cybersecurity policies and best practices.
  • Assist with disaster recovery planning, backup management, and business continuity initiatives.
  • Monitor systems for security risks and work with leadership to address vulnerabilities and compliance requirements.

Manufacturing Systems Support
  • Support and maintain technology systems critical to manufacturing operations, including ERP platforms, shop floor technologies and Inventory/Supply chain systems.
  • Work closely with operations, engineering, and production teams to ensure IT systems support plant operations and production efficiency.
  • Troubleshoot and resolve technology issues that impact manufacturing systems.

IT Service Delivery
  • Ensure timely and effective technical support for end users across all company locations.
  • Implement IT service management processes to improve service response times and user satisfaction.
  • Monitor help desk performance and identify opportunities to improve IT support processes.

Vendor & Budget Coordination
  • Coordinate with IT vendors, service providers, and technology partners to support infrastructure and system needs.
  • Assist the Director of IT in managing the IT budget, including hardware, software, licensing, and service contracts.
  • Evaluate technology solutions and recommend improvements that support operational needs.

Project & Change Management
  • Lead or support IT projects such as system upgrades, infrastructure improvements, and software implementations.
  • Coordinate with internal stakeholders to ensure technology projects meet operational requirements.
  • Track project progress and ensure initiatives are delivered on time and within scope.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 7-10+ years of progressive IT experience, including team leadership or supervisory responsibilities.
  • Experience with ERP systems such as Oracle or SAP.
  • Experience supporting multi-location IT environments.
  • Strong knowledge of:
    • Network infrastructure and systems administration
    • Cloud technologies and virtualization
    • Cybersecurity best practices and enterprise systems
  • Experience working within a manufacturing or industrial environment.

Preferred Qualifications
  • Familiarity with industrial technology environments and compliance frameworks such as CMMC.
    Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Salary range for this role is $100,000.00-$115,000.00 per year

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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