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It Service Manager Jobs (NOW HIRING)

A.C. Coy

Sr. IT Service Manager

Pittsburgh, PA · Hybrid

Coy Company has an immediate need for an IT Service Manager. Ideal candidates must have a minimum of 10+ years experience in IT infrastructure, 5 years in ServiceNow and ServiceNow CMDB (CSDB, ITAM ...

swirecc

Manager, IT Service Desk

Draper, UT

What does an IT Service Desk Manager do at Swire Coca - Cola? We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support ...

Auria

IT Service Delivery Manager

Reston, VA

$110K - $145K/yr

The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...

KēSTA I.T.

IT Service Desk Manager

Draper, UT

$120K - $151K/yr

T. is actively seeking an IT Service Desk Manager for an immediate full-time opportunity with our industry leading client. Are you on the lookout for a unique career opportunity that offers ...

Astrolab

IT Service Desk Manager

Hawthorne, CA · On-site

$152K - $180K/yr

IT Service Desk Manager Application Deadline: 2 June 2026 Department: IT Employment Type: Full Time Location: Hawthorne, California Compensation: $152,000 - $180,000 / year Description Venturi ...

Astrolab

IT Service Desk Manager

Hawthorne, CA

$152K - $180K/yr

Ensure high availability, performance, and security of IT systems * Assist in implementing IT policies, standards, and procedures * IT Service Management (ITSM) * Support and improve ITSM processes ...

Viasat, Inc.

IT Service Operations Manager

Carlsbad, CA · On-site

$152K - $228K/yr

What you'll do The Service Desk Manager is a critical leadership role responsible for the end-to-end delivery of IT support services across both unclassified and classified networks. This individual ...

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

IE Corp.

IT Service & Project Manager

Price, UT · On-site

$89.20K - $105.50K/yr

Reporting directly to the IT Director, we are currently seeking a IT Service & Project Manager to be based at our Price, UT facilities. Why you will love working at IE You will love the challenge ...

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How much do it service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

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IT Service Manager jobs near you
IT Service Manager

IT Service Manager

San Carlos Apache Healthcare

Peridot, AZ • On-site

Full-time

Posted 12 days ago

Job description

Description
The IT Service Manager is responsible for the strategic oversight and day-to-day management of the IT Service Management (ITSM) function. This role ensures the effective delivery of IT services that align with business objectives, drives operational excellence across the service desk and incident management processes, and serves as the primary owner of ITIL-based processes.
ESSENTIAL FUNCTIONS:
  • Oversees the Helpdesk Supervisor and Helpdesk Analysts to ensure reliable, effective, and customer-focused IT service delivery.
  • Provides leadership, operational oversight, and guidance to the Helpdesk Supervisor and support staff for front-line IT support services and customer service operations.
  • Oversees escalated Service Desk operations, escalation processes, workload coordination, service request fulfillment, and operational support activities.
  • Serves as an escalation point for major, complex, or high-priority incidents requiring management involvement and coordination.
  • Plans, develops, implements, maintains, and improves IT Service Management (ITSM) processes and workflows to enhance operational efficiency, service delivery, and customer support services.
  • Oversees and supports ITIL-aligned processes including Incident Management, Problem Management, Change Management, Request Fulfillment, and Knowledge Management.
  • Develops, implements, manages, monitors, and reports on Service Level Agreements (SLAs), operational metrics, and Key Performance Indicators (KPIs) to ensure service expectations and operational goals are achieved.
  • Reviews service trends, operational effectiveness, customer support outcomes, and performance metrics to identify opportunities for continuous improvement.
  • Oversees ticketing, documentation, issue tracking, escalation procedures, and change management processes to ensure operational accountability, service continuity, and compliance with established standards.
  • Participates in and supports Change Advisory Board (CAB) activities and change management processes to minimize operational risk and service disruption.
  • Coordinates and oversees operational activities related to enterprise infrastructure, systems, end-user technology services, and support operations in collaboration with technical teams.
  • Oversees communication and coordination related to software updates, outages, maintenance activities, operational changes, and service interruptions affecting end users and departments.
  • Develops, reviews, implements, and enforces IT policies, procedures, workflows, standards, and service expectations related to enterprise support operations.
  • Assists with development and maintenance of the IT technology roadmap to support infrastructure planning, operational needs, and organizational technology initiatives.
  • Participates in and manages technology projects, operational initiatives, infrastructure improvements, and system implementations as assigned.
  • Assists with planning, coordination, and lifecycle management of enterprise hardware refreshes, infrastructure upgrades, and end-user technology replacements.
  • Works closely with IT leadership, departments, vendors, and organizational stakeholders to support operational goals, strategic initiatives, service improvements, and technology planning efforts.
  • Assists with budget planning, resource management, vendor coordination, and fiscal stewardship related to enterprise support operations and technology services.
  • Develops and maintains vendor and contractor relationships for support services, hardware, software, and operational assessments.
  • Oversees vendor support coordination, service requests, issue resolution, and Add/Move/Change (AMC) workflows to ensure timely completion and operational continuity.
  • Coordinates user support, onboarding, orientation, and training activities for end-user technologies, applications, and customer support services.
  • Develops and supervises staff through coaching, mentoring, performance management, quality assurance activities, timely feedback, and ongoing professional development.
  • Promotes a service-oriented culture focused on communication, accountability, collaboration, continuous improvement, and end-user satisfaction.
  • Ensures compliance with organizational policies, IT security standards, regulatory requirements, and operational procedures related to IT support services and operations.
  • Supports strategic planning and operational improvement initiatives for enterprise support services and IT operations.
  • Performs other duties as assigned or required.

Requirements
  • Seven (9) years of IT experience with Helpdesk and IT operations, required
  • Three (3) years of leadership and supervisory experience within Helpdesk and IT operations.
  • Bachelor's Degree in Information Technology or related field, Master's preferred.
  • ITIL Foundation Certification (preferred)

Indian Preference and Equal Employment Opportunity
SCAHC gives preference in hiring to San Carlos Apache Tribal members and other Native Americans in accordance with the San Carlos Apache Tribe's Tribal Preference Policy, as set forth in Section 402 of the Tribe's Human Resources Department Policies and Procedures Manual. Otherwise SCAHC does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect him/her because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, citizenship, veteran status, military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, SCAHC complies with all applicable federal, and Tribal laws governing nondiscrimination in employment.

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