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It Service Manager Jobs (NOW HIRING)

ValidaTek

IT Service Mgr

Arlington, VA · On-site

... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...

Just Solutions

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Service Manager Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 per year Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and hybrid Your Day-To ...

tobu advisors

IT Service Manager - PIM

Ashland, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ProActive Information Management (PIM) is an Information Technology firm that provides and delivers ... The ProActive Service Manager ensures the Help Desk and Field Service team members provide the ...

ZT Systems

IT Service Delivery Program Manager

Secaucus, NJ · On-site

$123K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role IT Project Manager (Service Delivery) role oversees several key functions within the IT department that enable the delivery of a high-quality service to end users and to ensure service ...

CONTENiT AG

$73.95 - $102.39/hr

Service Manager IT-Dienstleistungen (m/w/d) Dein neuer Job * Zentrale Ansprechperson für Kunden in allen servicebezogenen Themen * Verantwortungfür die Umsatzentwicklung und den wirtschaftlichen ...

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Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

Hitachi, Ltd.

IT Service Delivery Manager

Crystal Springs, MS · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

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IT Service Manager information

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$26.5K

$104.1K

$159.5K

How much do it service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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IT Service Manager jobs near you
Infographic showing various It Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $104,084 per year, or $50 per hour.

IT Service Mgr

ValidaTek

Arlington, VA • On-site

Full-time

Re-posted 12 days ago

Job description

Company Overview
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com
Summary:
ValidaTek is searching for a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.
Responsibilities:
  • Manage all day-to-day system support functions, ensuring tickets are closed effectively and efficiently and provide a high level of customer service satisfaction.
  • Plan and review helpdesk standards, procedures, and protocols to improve and enhance customer service.
  • Act as the Subject Matter Expert for team members and provide guidance and leadership for optimal performance.
  • Hold team accountable for high level standards of performance focused on accuracy and knowledge, professionalism, and customer satisfaction.
  • Communicate effectively with all levels of leadership, stakeholders, and end users. Ensures team members do the same.

Qualifications:
  • 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests.
  • Demonstrated excellence in planning, directing, and managing IT operations help desks in a large organization.
  • Demonstrated successful working knowledge and supervision of help desk employees in efforts similar in size and scope as referenced under this Call Order.
  • Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
  • Knowledge of networking and network-based software applications.
  • Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
  • Demonstrated ability for oral and written communication with the highest levels of management. Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.
  • Must have expert knowledge in translating high level functional and technical requirements based on interactions with the user community.
  • All candidates must have an HDI Support Center Manager or equivalent certification.
  • All candidates must have a current TS/SCI clearance.
  • Candidates must have a bachelor's degree with a major in a field that provides knowledge useful for managing IT requirements like those of the Call Order requirement.
Salary Disclosure
Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.
EEO Statement
ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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