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It Service Manager Jobs (NOW HIRING)

American Addiction Centers

IT Service Manager

Vienna, VA · On-site

$120K - $140K/yr

Required Experience • BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. • Strong knowledge of ITIL-based service ...

Boscov's, Inc.

$100 - $125/hr

Manager, IT Service Management Experienced IT service management leaders, bring your expertise to work for you where people love to shop! Boscov's is a chain of full-service department stores serving ...

Boscov's

Manager- IT Service Management

Reading, PA · On-site

Manager, IT Service Management Experienced IT service management leaders, bring your expertise to work for you where people love to shop! Boscov's is a chain of full-service department stores serving ...

Newcastle

IT Service Improvement Manager

Cobalt, CT · Hybrid

Job Posting Title IT Service Improvement Manager Salary Band Competitive Grade : MP1 About the Role We are looking for an experienced and forward-thinking IT Service Improvement Manager to lead the ...

Red Cup IT

IT Service Desk Manager

Red Cup IT is seeking an IT Service Desk Manager to oversee the daily operations of their IT service desk. The role involves managing a team of service desk analysts, ensuring timely support for ...

Hitachi

IT Service Delivery Manager

Alamo, TN · On-site

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

Just Solutions

IT Service Delivery Manager

Fairport, NY · Hybrid

$60K - $80K/yr

Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization. You will earn $60,000 - $80,000 per year , along with the ...

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

We seek those who share our commitment to customer service, innovation, and ingenuity. Role Overview: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

Must have experience with IT service management processes. * Must have experience with technical configuration and operation of service desk and IT asset management platforms. * Must have experience ...

Nova Measuring Instruments

IT Manager

Fremont, CA · On-site

$150 - $200/hr

This role will act as the regional IT leader, responsible for business applications, infrastructure, and service delivery, while managing a team of 3 professionals across Business Applications ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to troubleshoot hardware, software, network, and remote connectivity issues. * Excellent customer ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework. * A curious mind ...

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IT Service Manager information

See salary details

$26.5K

$104.1K

$159.5K

How much do it service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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IT Service Manager jobs near you
Infographic showing various It Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $104,084 per year, or $50 per hour.

IT Service Manager

Cambridge, MA

Global Channel Management, Inc.
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Management, Inc.external

$58/hr

Contractor

Re-posted 8 days ago

Key responsibilities

  • Develop and meet SLA and OLA's for Service Desk tickets based on business needs and team capabilities.

  • Develop and implement KPIs with weekly reporting to identify and address issues.

  • Lead a positive team environment that encourages collaboration and partnership with management.

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

IT Service Manager must have a bachelor's degree in Computer Science
or related field, and 5-8 years of related technical and managerial
experience in a Service desk or similar environment.


IT Service Manager requires:

  • ITIL
  • CHANGE MANAGEMENT
  • VOIP
  • CISCO
  • CUSTOMER SERVICE
  • ITIL expert or at least Service Management.
  • WAN/LAN
  • Prior experience in motivating, directing, and providing feedback to an international team
  • Proven
    analytical and problem-solving abilities. Technical troubleshooting
    capabilities allowing the candidate to act as a tier 2/3 support
    representative critical.
  • Ability to design and manage an
    incident management process/policy which allows for the effectively
    prioritization and execution of tasks in the correct order.
  • Experience implementation Knowledge Management with related experience measuring the effectiveness of the KCS processes.
  • Experience measuring the effectiveness of Change Management in relation to the Incident, Event and Problem Management processes.
  • Experience
    leading Incident Management assessment and improvement processes with
    examples of how the candidate was involved in leading positive change.
  • Exceptional interpersonal skills, with a focus on listening and questioning skills.
  • Team-oriented and skilled in working within a collaborative environment.
  • Highly self-motivated and self-directed. The ability to be self-sufficient is critical.
  • High attention to detail and excellent organization skills.
  • Highly skilled with MacOS, Ubuntu, Windows 7, 10 as well as the Office suite and standard business applications is critical.
  • Experience
    with the following services is a plus: Cisco Unified Communication
    stacks, Remedy (support and as an Incident Management tool), Office 365,
    Jira, Confluence, and VMWare.
  • Extensive knowledge of computer
    hardware including both Windows and Apple desktops and laptops as well
    as IOS and Android mobile device experience.
  • Successful
    candidate must have in depth technical knowledge of Telepresence, DLP,
    Airwatch MDM, client imaging software, Active Directory, Avaya or
    similar VOIP phone system, Ticketing systems, and anti-virus.
  • Experience with , Splunk s a plus.

IT Service Manager duties;


  • Develop
    and meet SLA and OLA's for Service Desk tickets with data based on the
    needs of the business and the realistic capabilities of the team.
  • Develop and implement KPI's with weekly reporting and identifying issues which may require attention.
  • Working
    with global teams to develop and implement consistent processes,
    identifying exceptions within region and providing documentation.
  • Leads a positive team creating an environment which encourages team and collaboration first..
  • Collaborative
    and capable negotiation skills allowing the candidate to partners
    collaboratively with company management finding "win/win" solutions.
  • Anticipates
    and meets, or exceeds, internal and/or external customer expectations
    and requirements; establishes and maintains effective relationships with
    customers and gains their trust and respect.
Additional Information

$58/hr

12 monts

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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