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It Service Manager Jobs (NOW HIRING)

ValidaTek

IT Service Mgr

Arlington, VA · On-site

... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...

Socket.dev

Manager, IT Service Management

Manhattan, NY · On-site

$180 - $240/hr

  • Retirement

Role Overview As a member of Point72's Technology team, you will lead the design and execution of a high-impact roadmap to transition IT service management platforms, building a modern, scalable ...

New

Boscov's

Manager- IT Service Management

Reading, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manager, IT Service Management Experienced IT service management leaders, bring your expertise to work for you where people love to shop! Boscov's is a chain of full-service department stores serving ...

HELIOS Kliniken GmbH

$75.12 - $98.23/hr

Wir sind der Motor für eine schnelle und pragmatische Umsetzung zum Wohle unserer Patient:innen. Verstärke zum nächstmöglichen Zeitpunkt unser Team IT Service Management in der Helios IT Service ...

New

ZT Systems

IT Service Delivery Program Manager

Secaucus, NJ · On-site

$123K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role IT Project Manager (Service Delivery) role oversees several key functions within the IT department that enable the delivery of a high-quality service to end users and to ensure service ...

ZT Systems

IT Service Delivery Program Manager

Secaucus, NJ · On-site

$123K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role IT Project Manager (Service Delivery) role oversees several key functions within the IT department that enable the delivery of a high-quality service to end users and to ensure service ...

ZT Systems

IT Service Delivery Program Manager

Secaucus, NJ · On-site

$123K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role IT Project Manager (Service Delivery) role oversees several key functions within the IT department that enable the delivery of a high-quality service to end users and to ensure service ...

CONTENiT AG

$73.95 - $102.39/hr

Service Manager IT-Dienstleistungen (m/w/d) Dein neuer Job * Zentrale Ansprechperson für Kunden in allen servicebezogenen Themen * Verantwortungfür die Umsatzentwicklung und den wirtschaftlichen ...

New

IDEX Corporation

Manager, IT Service Management

Northbrook, IL · On-site

$112K - $169K/yr

  • Medical

  • Retirement

  • PTO

... The Manager, ServiceNow Platform & Service Management is responsible for the strategy, governance, roadmap, and continuous improvement of the ServiceNow platform and IT Service Management ...

Hitachi, Ltd.

IT Service Delivery Manager

Crystal Springs, MS · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

Cardinal Health

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reporting directly to the Director of IT Operations, the Manager, IT Service Delivery and Field Services is directly responsible for overseeing all IT support delivery operations and field services.

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IT Service Manager information

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$26.5K

$104.1K

$159.5K

How much do it service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for it service manager in the United States is $104,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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IT Service Manager jobs near you
Infographic showing various It Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $104,084 per year, or $50 per hour.

IT Service Manager

Ruri Software Technologies LLC

Olympia, WA • On-site

Full-time

Re-posted yesterday

Job description

Job Title: IT Service Manager
Duration: 8+ months
Location: Role is onsite based out of Washington, DC.
BCG FED is a US federally compliant environment at BCG. The BCG FED team supports several products within Microsoft 365 GOV, including Office Pro Plus and Exchange Online. The BCG FED organization is seeking a knowledgeable and talented IT Manager that will be responsible for supporting and maintaining the BCG Federal IT environment.
• Manage the day-to-day operations of the IT Service team, including training, guidance, mentoring, and performance management
• Ensure that all IT requests are handled in a timely and professional manner, and that customer satisfaction is maximized
• Streamline and improve the IT team's processes to enhance efficiency and customer service.
• Track and analyze Key Performance Indicators (KPIs) using Zendesk reports to ensure that IT service goals are met and identify trends and areas for improvement.
• Contribute to the development of Knowledge Base articles that provide solutions to common IT issues, aiding in self-service for end-users and reducing support requests.
• Support asset management by generating and reviewing reports and perform asset cleanup activities to maintain a clean and organized directory
Must Haves:
• Strong project management and leadership skills
• Ability to work well independently as well as part of a virtual, geographically dispersed team
• Effective handling of challenging problems with poise, tact, and patience, while demonstrating a sense of urgency
• Minimum of 8 years of information technology experience with a strong background in IT infrastructure
• Minimum of 2 years in a people leadership role.
• Experience with ITIL and ITSM practices helpful
• Extensive technical knowledge and hands-on experience with Azure services and technologies.

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