IT Service Manager
Washington, DC · On-site
Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...
60 Rc It Service Manager Jobs Hiring Near You
IT Service Manager
Washington, DC · On-site
Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...
Be Seen First
IT Service Manager
Denver, CO · On-site
$65K - $85K/yr
We are seeking an IT Service Manager to oversee our service operations, drive team performance, and ensure an exceptional client experience. Important Role Clarification (Read Carefully) This role ...
Quick apply
Urgent
Be Seen First
IT Service Manager
Denver, CO · On-site
$65K - $85K/yr
We are seeking an IT Service Manager to oversee our service operations, drive team performance, and ensure an exceptional client experience. Important Role Clarification (Read Carefully) This role ...
Urgent
We are currently hiring for an IT Services Manager out of our Ottawa office. We are looking for a strategic, people‑focused leader to head the IT Service Desk and End‑User Services functions. As ...
Quick apply
We are currently hiring for an IT Services Manager out of our Ottawa office. We are looking for a strategic, people‑focused leader to head the IT Service Desk and End‑User Services functions. As ...
IT Service Mgr
Arlington, VA · On-site
... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...
IT Service Mgr
Arlington, VA · On-site
... IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service ...
Job Overview The IT Service Success Manager (IT-SSM) is the primary partner-facing resource responsible for delivering a seamless and high-value IT experience to affiliates, subsidiaries, and ...
Job Overview The IT Service Success Manager (IT-SSM) is the primary partner-facing resource responsible for delivering a seamless and high-value IT experience to affiliates, subsidiaries, and ...
IT Service Management (HEAT)
Boston, MA · On-site
Analyze proprietary and SaaS-based Enterprise IT Service Management (ITSM) platforms such as ServiceNow, BMC Remedy, and FrontRange Participate in a life cycle implementation for the new IT Service ...
IT Service Management (HEAT)
Boston, MA · On-site
Analyze proprietary and SaaS-based Enterprise IT Service Management (ITSM) platforms such as ServiceNow, BMC Remedy, and FrontRange Participate in a life cycle implementation for the new IT Service ...
Salary: $70-75/hour Position Summary We are seeking an experienced IT Service Delivery Manager to lead the daily operations of a technical support team responsible for delivering enterprise IT ...
Quick apply
Salary: $70-75/hour Position Summary We are seeking an experienced IT Service Delivery Manager to lead the daily operations of a technical support team responsible for delivering enterprise IT ...
IT Service Delivery Manager
Beaumont, TX · On-site
Position Summary The IT Manager for Service Delivery is responsible for delivering a seamless, high-quality technology experience for all employees, including executive and VIP users. This role ...
IT Service Delivery Manager
Beaumont, TX · On-site
Position Summary The IT Manager for Service Delivery is responsible for delivering a seamless, high-quality technology experience for all employees, including executive and VIP users. This role ...
IT Service Management Administrator Come be a part of our mission and make a meaningful and ... ITSM, Ivanti Service Manager, or comparable enterprise ITSM platforms. Knowledge, skills, and ...
IT Service Management Administrator Come be a part of our mission and make a meaningful and ... ITSM, Ivanti Service Manager, or comparable enterprise ITSM platforms. Knowledge, skills, and ...
The Manager, IT Service Management position is responsible for the design and maintenance of Nightingale's IT and non-technical support services, shaping how we provide services while ensuring they ...
The Manager, IT Service Management position is responsible for the design and maintenance of Nightingale's IT and non-technical support services, shaping how we provide services while ensuring they ...
... Manager to help mature and scale our Enterprise IT operations. Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations ...
... Manager to help mature and scale our Enterprise IT operations. Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations ...
Job Summary The IT Service Management Administrator drives the administration, governance ... Manager, or comparable enterprise ITSM platforms. Knowledge, Skills, and Abilities * Strong ...
Job Summary The IT Service Management Administrator drives the administration, governance ... Manager, or comparable enterprise ITSM platforms. Knowledge, Skills, and Abilities * Strong ...
IT Service Delivery Manager
Manhattan, NY · On-site
$125K - $150K/yr
The IT Service Delivery Manager is responsible for leading and managing the organization's IT support operations, ensuring high-quality technical support and excellent customer service for end users.
IT Service Delivery Manager
Manhattan, NY · On-site
$125K - $150K/yr
The IT Service Delivery Manager is responsible for leading and managing the organization's IT support operations, ensuring high-quality technical support and excellent customer service for end users.
Manager, IT Service Management
Northbrook, IL · On-site
$112K - $169K/yr
... The Manager, ServiceNow Platform & Service Management is responsible for the strategy, governance, roadmap, and continuous improvement of the ServiceNow platform and IT Service Management ...
Manager, IT Service Management
Northbrook, IL · On-site
$112K - $169K/yr
... The Manager, ServiceNow Platform & Service Management is responsible for the strategy, governance, roadmap, and continuous improvement of the ServiceNow platform and IT Service Management ...
IT Service Desk Manager
Denton, TX · On-site
$51K/yr
Title: IT Service Desk Manager Employee Classification: IT Service Desk Manager Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-University Library Department: UNT ...
IT Service Desk Manager
Denton, TX · On-site
$51K/yr
Title: IT Service Desk Manager Employee Classification: IT Service Desk Manager Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-University Library Department: UNT ...
IT Service Desk Manager
Denton, TX · On-site
$51K/yr
Title: IT Service Desk Manager Employee Classification: IT Service Desk Manager Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-University Library Department: UNT ...
IT Service Desk Manager
Denton, TX · On-site
$51K/yr
Title: IT Service Desk Manager Employee Classification: IT Service Desk Manager Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-University Library Department: UNT ...
Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level ...
Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level ...
IT Service Desk Manager CTH
Rosemont, IL · On-site
Prestigious Enterprise Company is currently seeking an IT Service Desk Manager. Candidate will manage the support teams of the IT Help Desk, Printers, Desktops, Laptops and Workstation infrastructure ...
IT Service Desk Manager CTH
Rosemont, IL · On-site
Prestigious Enterprise Company is currently seeking an IT Service Desk Manager. Candidate will manage the support teams of the IT Help Desk, Printers, Desktops, Laptops and Workstation infrastructure ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
Rc Jobs Information
What other companies are hiring for It Service Manager jobs?
Job description
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.
Position requires on-site support.
Responsibilities may include, but are not limited to:
· Manage day-to-day IT support operations and personnel across all tiers.
· Monitor SLA performance, queue health, ticket quality, and resolution timeliness.
· Drive continuous improvement initiatives for service delivery processes.
· Create and maintain service desk procedures, workflows, and knowledge documentation.
· Engage with stakeholders to ensure service stability and responsiveness.
· Provide leadership guidance, coaching, and performance oversight for support teams.
Required Skills
Required Experience
· BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
· Strong knowledge of ITIL-based service management frameworks.
· Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
· The ability to analyze metrics and operational data to identify improvement opportunities.
· ITSM platform system experience required (BMC or ServiceNow).
Salary: 120-130k
Qualifications:
· Must obtain an agency public trust suitability determination prior to start date.
· Excellent verbal and written communication and stakeholder-facing skills.
· Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
· Ability to support high-priority and time-sensitive escalations.
· Must have a positive and patient customer service attitude.
· ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
About AAC
Sourced by ZipRecruiter