IT Service Manager
Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
Chicago, IL · On-site
$100 - $125/hr
What You'll Do As an IT Service Manager in BCG's Digital Workplace Experience team, you will help deliver reliable, secure, and high-quality technology services for our Chicago office. You will ...
Chicago, IL · On-site
$100 - $125/hr
What You'll Do As an IT Service Manager in BCG's Digital Workplace Experience team, you will help deliver reliable, secure, and high-quality technology services for our Chicago office. You will ...
Position Overview The Manager, IT Service Management (ITSM) is a results-driven operational leader responsible for translating enterprise ITSM strategy into reliable, customer-focused service ...
Position Overview The Manager, IT Service Management (ITSM) is a results-driven operational leader responsible for translating enterprise ITSM strategy into reliable, customer-focused service ...
$80 - $100/hr
Wir sind der Motor für eine schnelle und pragmatische Umsetzung zum Wohle unserer Patient:innen. Verstärke zum nächstmöglichen Zeitpunkt unser Team IT Service Management in der Helios IT Service ...
$80 - $100/hr
Wir sind der Motor für eine schnelle und pragmatische Umsetzung zum Wohle unserer Patient:innen. Verstärke zum nächstmöglichen Zeitpunkt unser Team IT Service Management in der Helios IT Service ...
Bridgewater, NJ · On-site
The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless IT service delivery across all infrastructure operations, providing leadership in incident and ...
Bridgewater, NJ · On-site
The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless IT service delivery across all infrastructure operations, providing leadership in incident and ...
Description IT Services at the University of Iowa is seeking an IT Service Management (ITSM) Solutions Manager to lead our enterprise ITSM program, oversee the Halo ITSM platform, and guide the team ...
Description IT Services at the University of Iowa is seeking an IT Service Management (ITSM) Solutions Manager to lead our enterprise ITSM program, oversee the Halo ITSM platform, and guide the team ...
New York, NY · On-site
$160K - $189K/yr
Job Summary: The Manager, IT Service Desk is responsible for overseeing the organization's enterprise-wide IT support services and ensuring that remote support is delivered efficiently and ...
New York, NY · On-site
$160K - $189K/yr
Job Summary: The Manager, IT Service Desk is responsible for overseeing the organization's enterprise-wide IT support services and ensuring that remote support is delivered efficiently and ...
CA$82K - CA$88K/yr
Reporting into the Manager of IT Service Delivery, you will work alongside them to implement a Configuration Management Database. What will you be doing? * Build and manage a Device42 CMDB with ...
Quick apply
CA$82K - CA$88K/yr
Reporting into the Manager of IT Service Delivery, you will work alongside them to implement a Configuration Management Database. What will you be doing? * Build and manage a Device42 CMDB with ...
Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level ...
Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level ...
We are seeking an experienced IT Service Desk Supervisor to lead daily operations of a high ... Reporting to the Service Operations Manager, this role is responsible for supervising a team of ...
We are seeking an experienced IT Service Desk Supervisor to lead daily operations of a high ... Reporting to the Service Operations Manager, this role is responsible for supervising a team of ...
Fairport, NY · Hybrid
$60K - $80K/yr
Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization. You will earn $60,000 - $80,000 per year , along with the ...
Fairport, NY · Hybrid
$60K - $80K/yr
Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization. You will earn $60,000 - $80,000 per year , along with the ...
Bronx, NY · On-site
Baldor is seeking an IT Service Operations Manager to join our Technology Team, reporting to the Director of Infrastructure & Cybersecurity. Baldor's Technology organization delivers reliable ...
Bronx, NY · On-site
Baldor is seeking an IT Service Operations Manager to join our Technology Team, reporting to the Director of Infrastructure & Cybersecurity. Baldor's Technology organization delivers reliable ...
... IT services while aligning regional IT operations with global standards and business objectives. The successful candidate will provide technical leadership, manage regional IT teams and vendors ...
... IT services while aligning regional IT operations with global standards and business objectives. The successful candidate will provide technical leadership, manage regional IT teams and vendors ...
Candler, NC · On-site
Perks include competitive salary, excellent benefits, matching 401K and more! \n \n \n \n The Senior IT Service Engineer provides technical leadership and exceptional customer service for managed ...
Candler, NC · On-site
Perks include competitive salary, excellent benefits, matching 401K and more! \n \n \n \n The Senior IT Service Engineer provides technical leadership and exceptional customer service for managed ...
Webster, MA · On-site
Summary The ITSM Analyst manages and continuously improves global IT Service Management processes aligned with ITIL, Site Reliability Engineering, and disaster recovery readiness practices. The role ...
Webster, MA · On-site
Summary The ITSM Analyst manages and continuously improves global IT Service Management processes aligned with ITIL, Site Reliability Engineering, and disaster recovery readiness practices. The role ...
Collaborate with managed service vendors, ensuring adherence to service level agreements and ... Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent ...
Collaborate with managed service vendors, ensuring adherence to service level agreements and ... Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent ...
Houston, TX · On-site
$90K - $111K/yr
We seek those who share our commitment to customer service, innovation, and ingenuity. Role Overview: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...
Houston, TX · On-site
$90K - $111K/yr
We seek those who share our commitment to customer service, innovation, and ingenuity. Role Overview: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...
Indianapolis, IN · On-site
IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Support legal-specific applications, including document management systems and other business ...
Indianapolis, IN · On-site
IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Support legal-specific applications, including document management systems and other business ...
Ashburn, VA · On-site +1
The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...
Ashburn, VA · On-site +1
The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...
NY · On-site
$100 - $125/hr
Responsible for delivering client services support by managing, coaching, evaluating and developing ... other IT project needs. The position will work closely with Architecture and Engineering team ...
NY · On-site
$100 - $125/hr
Responsible for delivering client services support by managing, coaching, evaluating and developing ... other IT project needs. The position will work closely with Architecture and Engineering team ...

Vienna, VA • On-site
Full-time
Re-posted 4 days ago
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.
Position requires on-site support.
Responsibilities may include, but are not limited to:
Manage day-to-day IT support operations and personnel across all tiers.
Monitor SLA performance, queue health, ticket quality, and resolution timeliness.
Drive continuous improvement initiatives for service delivery processes.
Create and maintain service desk procedures, workflows, and knowledge documentation.
Engage with stakeholders to ensure service stability and responsiveness.
Provide leadership guidance, coaching, and performance oversight for support teams.
Sourced by ZipRecruiter