LanceSoft
LanceSoft

105 Lancesoft It Service Manager Jobs Hiring Near You

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

$80 - $100/hr

Wir sind der Motor für eine schnelle und pragmatische Umsetzung zum Wohle unserer Patient:innen. Verstärke zum nächstmöglichen Zeitpunkt unser Team IT Service Management in der Helios IT Service ...

Reporting into the Manager of IT Service Delivery, you will work alongside them to implement a Configuration Management Database. What will you be doing? * Build and manage a Device42 CMDB with ...

Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization. You will earn $60,000 - $80,000 per year , along with the ...

... IT services while aligning regional IT operations with global standards and business objectives. The successful candidate will provide technical leadership, manage regional IT teams and vendors ...

Perks include competitive salary, excellent benefits, matching 401K and more! \n \n \n \n The Senior IT Service Engineer provides technical leadership and exceptional customer service for managed ...

Summary The ITSM Analyst manages and continuously improves global IT Service Management processes aligned with ITIL, Site Reliability Engineering, and disaster recovery readiness practices. The role ...

IT Manager

Houston, TX · On-site

$90K - $111K/yr

We seek those who share our commitment to customer service, innovation, and ingenuity. Role Overview: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Support legal-specific applications, including document management systems and other business ...

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

NY · On-site

$100 - $125/hr

Responsible for delivering client services support by managing, coaching, evaluating and developing ... other IT project needs. The position will work closely with Architecture and Engineering team ...

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IT Service Manager

Vienna, VA • On-site

AAC
51 - 200 employees

Full-time

Re-posted 4 days ago


Job description

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.

Position requires on-site support.

Responsibilities may include, but are not limited to:

      Manage day-to-day IT support operations and personnel across all tiers.

      Monitor SLA performance, queue health, ticket quality, and resolution timeliness.

      Drive continuous improvement initiatives for service delivery processes.

      Create and maintain service desk procedures, workflows, and knowledge documentation.

      Engage with stakeholders to ensure service stability and responsiveness.

      Provide leadership guidance, coaching, and performance oversight for support teams.