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It Helpdesk Support Jobs (NOW HIRING)

True Anomaly

IT Helpdesk Manager

Long Beach, CA · On-site

$110K - $145K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Long Beach helpdesk team ... Solid working knowledge of Windows and macOS support, cloud identity platforms (Okta, Google ...

Manufacturing Inc

IT Helpdesk Technician

Agawam, MA

$20/hr

We are seeking a motivated and customer-focused IT Helpdesk Level I professional for a temporary ... Referring more complicated problems to higher-level support. * Monitoring system performance:

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

How We'll Support You: We offer 25+ health, growth, and wealth work perks to help teammates be the ... The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the ...

Roberts Resorts

IT Helpdesk Technician

Scottsdale, AZ · On-site

Position Summary The Help Desk Technician provides day-to-day technical support to our multi ... and collaborating with IT team members to support ongoing operations. This is a fast-paced ...

New

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $95K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

Kaseya Careers

IT - Helpdesk Engineer

Miami, FL · On-site

You'll provide hands on technical support to users across Kaseya, partnering with the IT Service Desk team to resolve issues quickly and sharpen how the team operates as the company grows. Duties and ...

K2 Space

IT Helpdesk Technician

Los Angeles, CA

$28 - $43/hr

Support office moves, new office buildouts, and desk reconfigurations from an IT infrastructure perspective * Coordinate with vendors and facilities teams for equipment deliveries, installations, and ...

CML Security

Be Seen First

IT Helpdesk Technician

Broomfield, CO · On-site

$20 - $30/hr

DESCRIPTION The IT Help Desk Technician is responsible for responding to, evaluating and prioritizing incoming telephone calls, voicemails, emails and in-person requests for technical assistance from ...

K2 Space

IT Helpdesk Technician

Los Angeles, CA · On-site

$28 - $43/hr

Respond to on-site IT support requests, diagnosing and resolving hardware, software, and ... connectivity issues * Work with IT Leadership to build out and deploy an asset management system ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

$45K - $55K/yr

This role serves as the primary point of contact for IT support requests and ensures a high level ... an IT helpdesk, technical support, or customer support role • Working knowledge of Windows ...

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IT Helpdesk Support information

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How much do it helpdesk support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for it helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Helpdesk Support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, as many technical problems require critical thinking and personalized assistance. IT support roles continue to evolve with technology, emphasizing skills in managing AI systems and customer service.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support, and why are they important?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT helpdesk support with extensive experience, consulting, or contract work in high-demand industries. These positions often require advanced certifications, technical expertise, and may involve working on short-term projects or providing expert-level support. Such high daily rates are more common in freelance, consulting, or executive-level roles rather than standard helpdesk positions.

What job makes $10,000 a month without a degree?

An IT Helpdesk Support role typically does not pay $10,000 a month without significant experience or specialized certifications. High-paying tech roles such as software developers, cybersecurity specialists, or cloud engineers often reach that level, but they usually require relevant skills, training, or certifications rather than just a degree. Most jobs with such salaries demand technical expertise and experience in the field.

What is the role of IT help desk support?

IT help desk support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide solutions, and often use tools like ticketing systems to track and resolve issues efficiently.

What are IT Helpdesk Support specialists?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.
More about IT Helpdesk Support jobs
What cities are hiring for It Helpdesk Support jobs? Cities with the most It Helpdesk Support job openings:
Who are the top companies hiring for It Helpdesk Support jobs? The top employers for It Helpdesk Support jobs are:
What states have the most It Helpdesk Support jobs? States with the most job openings for It Helpdesk Support jobs include:
What job categories do people searching It Helpdesk Support jobs look for? The top searched job categories for It Helpdesk Support jobs are:
IT Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, and 19% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk Manager

True Anomaly

Long Beach, CA • On-site

$110K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it.
OUR MISSION
True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors - enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.
OUR VALUES
  • Be the offset. We create asymmetric advantages with creativity and ingenuity.
  • What would it take? We challenge assumptions to deliver ambitious results.
  • It's the people. Our team is our competitive advantage and we are better together.

YOUR MISSION
We're seeking an experienced IT Helpdesk Manager to lead our Long Beach helpdesk team and serve as the on-the-ground management presence for our most junior office. This is a player-coach role where you'll directly develop a small team of technicians, including a brand new hire, while staying close enough to the work to lead by example and solve real problems alongside your team. If you're energized by building something from the ground up and thrive in environments where your presence and judgment genuinely matter, this is your role.You'll be joining at a pivotal moment: - A young, technically capable team that needs hands-on leadership and structure - Rapid company growth with a COO mandate to scale IT operations significantly - A greenfield opportunity to establish runbooks, SLAs, and a self-sufficient satellite office - Real career growth potential as the team and company scale together.
Responsibilities:
Team Management
  • Directly lead and develop a small Long Beach helpdesk team, including an experienced specialist and a newly onboarded technician
  • Build a team culture of accountability, ownership, and continuous improvement
  • Conduct regular 1-on-1s, performance reviews, and genuine career development conversations
  • Manage workload balancing, on-call rotation, and coverage planning
  • Coordinate with the Denver Helpdesk Manager for consistent cross-site service delivery
Operations & Service Delivery
  • Own tier 1 SLA compliance and service quality for the Long Beach office
  • Triage and assign incoming tickets for optimal resolution
  • Escalate appropriately to IT Infrastructure Engineering when needed
  • Ensure the knowledge base and runbooks are maintained, current, and actually used
  • Drive first contact resolution rates and user satisfaction
Process Improvement
  • Identify systemic issues in ticket trends and build solutions, not workarounds
  • Partner with the Enterprise Applications Engineer to automate manual workflows
  • Build out standard operating procedures for the team's most common work
  • Develop specialty tracks so each technician builds real depth, not just breadth
  • Champion self-service tooling to improve the employee experience
Reporting & Communication
  • Deliver weekly metrics and insights to the Director of IT
  • Communicate service disruptions and incidents clearly to stakeholders
  • Participate in IT leadership team meetings, primarily via video with Denver
  • Represent Long Beach helpdesk in cross-functional projects
Qualifications:
  • 5+ years in a technical support or helpdesk environment
  • 2+ years managing technical teams, ideally in a high-growth or startup context
  • A genuine player-coach mindset; you're comfortable leading and still comfortable getting your hands dirty
  • Experience with Jira Service Management or a comparable ticketing platform
  • Solid working knowledge of Windows and macOS support, cloud identity platforms (Okta, Google Workspace, Microsoft 365), hardware lifecycle management, and remote support tooling
  • Strong instincts for prioritization and process; you don't just put out fires, you figure out why they started
  • Clear, proactive communicator who can bridge a satellite office to a distributed IT team
Nice to Have:
  • Experience in aerospace, defense, or a regulated industry
  • Familiarity with specialized engineering tools (PLM, CAD, or similar)
  • ITIL Foundation or equivalent
Compensation:
  • California Base Salary: $110,000-$145,000
  • Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.
Additional Requirements:
Work Location: this is a fully onsite role. Candidates must be based in or able to commute to our Long Beach office daily. Work environment: the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
Physical demands: the physical demands of the job, including bending, sitting, lifting and driving. This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.

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