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It Helpdesk Support Jobs (NOW HIRING)

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Position Description Provide first level support to end users on a variety of issues including but ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

ISC Constructors

IT Helpdesk Technician

Baton Rouge, LA · On-site

$45K - $60K/yr

Level 1 IT Support Technician Department: Information Technology Reports To: IT Operations Manager ... Help reinforce IT standards, support processes, and best practices across the organization.

Momentus Space LLC

IT Helpdesk Analyst

San Jose, CA

$75K - $90K/yr

JOB SUMMARY Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations.In this role, you will work with the internal IT team, Momentus employees, and third ...

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

$105K - $140K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Denver helpdesk team and ... Solid working knowledge of Windows and macOS support, cloud identity platforms (Okta, Google ...

True Anomaly

IT Helpdesk Manager

Long Beach, CA · On-site

$110K - $145K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Long Beach helpdesk team ... Solid working knowledge of Windows and macOS support, cloud identity platforms (Okta, Google ...

Manufacturing Inc

IT Helpdesk Technician

Agawam, MA

$20/hr

We are seeking a motivated and customer-focused IT Helpdesk Level I professional for a temporary ... Referring more complicated problems to higher-level support. * Monitoring system performance:

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $95K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

If you dont just tolerate people but genuinely love them if helping someone through their tech ... Basic troubleshooting for VoIP systems and mobile device support What makes this a great place to ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

If you don't just "tolerate" people but genuinely love them - if helping someone through their tech ... Basic troubleshooting for VoIP systems and mobile device support What makes this a great place to ...

City of Columbia

IT HELPDESK MANAGER

Columbia, SC

$61K - $78K/yr

Description This position coordinates the provision of effective computer user support, maintains ... Associate's degree in computer science, information technology or closely related field; Six (6) ...

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IT Helpdesk Support information

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$12

$23

$33

How much do it helpdesk support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for it helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Helpdesk Support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, as many technical problems require critical thinking and personalized assistance. IT support roles continue to evolve with technology, emphasizing skills in managing AI systems and customer service.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support, and why are they important?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT helpdesk support with extensive experience, consulting, or contract work in high-demand industries. These positions often require advanced certifications, technical expertise, and may involve working on short-term projects or providing expert-level support. Such high daily rates are more common in freelance, consulting, or executive-level roles rather than standard helpdesk positions.

What job makes $10,000 a month without a degree?

An IT Helpdesk Support role typically does not pay $10,000 a month without significant experience or specialized certifications. High-paying tech roles such as software developers, cybersecurity specialists, or cloud engineers often reach that level, but they usually require relevant skills, training, or certifications rather than just a degree. Most jobs with such salaries demand technical expertise and experience in the field.

What is the role of IT help desk support?

IT help desk support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide solutions, and often use tools like ticketing systems to track and resolve issues efficiently.

What are IT Helpdesk Support specialists?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.
More about IT Helpdesk Support jobs
What cities are hiring for It Helpdesk Support jobs? Cities with the most It Helpdesk Support job openings:
Who are the top companies hiring for It Helpdesk Support jobs? The top employers for It Helpdesk Support jobs are:
What states have the most It Helpdesk Support jobs? States with the most job openings for It Helpdesk Support jobs include:
What job categories do people searching It Helpdesk Support jobs look for? The top searched job categories for It Helpdesk Support jobs are:
IT Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, and 19% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Support Technician I

IT Support Technician I

Grossberg Company LLP

Bethesda, MD • On-site

$75K/yr

Other

Posted 25 days ago

Job description

For over 100 years, Grossberg Company LLP has maintained a reputation for excellence in accounting, tax, and business consulting services for the real estate industry. We are seeking an IT Support Technician I to join our North Bethesda, Maryland office. This role is ideal for a motivated individual who enjoys working in a hands-on environment, supporting end users, and resolving day-to-day technical issues, while working under the direction of the Firm's IT Manager. The IT Support Technician I will play an important role in maintaining our technology infrastructure by providing helpdesk support, troubleshooting hardware and software issues, and assisting with the setup and deployment of workstations and equipment. This position offers an excellent opportunity for someone looking to build their IT career while delivering high-quality service to internal users and contributing to the overall efficiency of the Firm's technology operations.
Summary:
Responsible for support of PCs, printers, and related equipment in person, by phone, and through remote screen sharing. Also provides end user support, upgrades, setting up new computers, and other online technologies. Specific duties include, but are not limited to, the following essential job functions:
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Provide helpdesk support and resolve PC and related problems both onsite and remotely.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Provide support for basic IT issues such as password resets, peripheral configurations, desktop/laptop and tablet configurations, software installations and hardware repair.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Manage PC setup and deployment for new employees using standard hardware and software.
  • Perform timely workstation hardware and software upgrades as required.
  • Provision new hardware for new and existing users and reimage computers.
  • Support new hires, employee changes and terminations.
  • Handle other projects as assigned.

Education and/or Experience:
Typically requires a high school diploma, or equivalent. (2) years of relevant technical experience preferred. Associates degree in Information Systems, or related, preferred. Experience with Windows required.
Skills:
Ability to maintain complete confidentiality and exercise extreme discretion is a must. Requires a solutions-oriented, problem solver with a demonstrated ability to develop and maintain effective work relationships.
Wage and Salary Compensation Information:
Minimum Annual Salary $50,000 - Maximum Annual Salary $75,000.
The annual target salary in the Washington, DC job market is listed above. The compensation for this position will be based on education, certifications, experience, expertise, and skills of the successful candidate. The compensation range listed above is not reflective of total compensation and does not include any other fringe benefits offered to full-time employees.
Qualified candidates should apply on-line athttp://grossberg.catsone.com/careers/

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