IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
IT Help Desk Technician
Rock Springs, WY · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
Quick apply
IT Help Desk Technician
Rock Springs, WY · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... The position provides advanced technical expertise in supporting technology services across a ...
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IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... The position provides advanced technical expertise in supporting technology services across a ...
IT Help Desk
Rosemont, IL · On-site
$80K - $90K/yr
... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...
IT Help Desk
Rosemont, IL · On-site
$80K - $90K/yr
... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...
IT Help Desk
Woodway, TX · On-site
$16 - $18/hr
Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Provides support and service to our employees by responding to inbound phone calls, email, or help ...
IT Help Desk
Woodway, TX · On-site
$16 - $18/hr
Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Provides support and service to our employees by responding to inbound phone calls, email, or help ...
Summary Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of ...
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Summary Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of ...
IT Help Desk Technician
Orlando, FL · On-site
$48K - $65K/yr
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...
IT Help Desk Technician
Orlando, FL · On-site
$48K - $65K/yr
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...
IT Help Desk
Fort Worth, TX · On-site
The role involves assisting with IT support, troubleshooting, and providing excellent customer ... warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...
IT Help Desk
Fort Worth, TX · On-site
The role involves assisting with IT support, troubleshooting, and providing excellent customer ... warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...
IT Help Desk Technician
$48K - $65K/yr
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...
IT Help Desk Technician
$48K - $65K/yr
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...
IT Help Desk Specialist
$80K - $110K/hr
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... This role supports internal users with common technology issues, including account access, EMR/EHR ...
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IT Help Desk Specialist
$80K - $110K/hr
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... This role supports internal users with common technology issues, including account access, EMR/EHR ...
IT Help Desk Specialist
$80K - $110K/hr
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... This role supports internal users with common technology issues, including account access, EMR/EHR ...
Quick apply
IT Help Desk Specialist
$80K - $110K/hr
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... This role supports internal users with common technology issues, including account access, EMR/EHR ...
IT Help Desk Specialist
Sacramento, CA · On-site
Our IT Help Desk Technician will be a member of our corporate IT team and work out of our ... Due to the support requirements, this role is expected to be in the office on a consistent schedule ...
IT Help Desk Specialist
Sacramento, CA · On-site
Our IT Help Desk Technician will be a member of our corporate IT team and work out of our ... Due to the support requirements, this role is expected to be in the office on a consistent schedule ...
IT Help Desk
Fort Collins, CO · On-site
$19 - $20/hr
You will help troubleshoot and resolve client hardware, software, and network issues reported via ... support that is important for maintaining smooth IT operations and user satisfaction. Shift is ...
IT Help Desk
Fort Collins, CO · On-site
$19 - $20/hr
You will help troubleshoot and resolve client hardware, software, and network issues reported via ... support that is important for maintaining smooth IT operations and user satisfaction. Shift is ...
IT Help Desk Technician
Orlando, FL · On-site
$48K - $65K/yr
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...
Quick apply
IT Help Desk Technician
Orlando, FL · On-site
$48K - $65K/yr
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...
IT Help Desk Analyst
Conyers, GA · On-site
The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and ...
IT Help Desk Analyst
Conyers, GA · On-site
The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and ...
IT Help Desk Technician
Wyomissing, PA · On-site
Our IT Help Desk Technician is responsible for resolving incoming requests for technical assistance ... Provide comprehensive remote technical support services to Stratix clients * Take all steps to ...
IT Help Desk Technician
Wyomissing, PA · On-site
Our IT Help Desk Technician is responsible for resolving incoming requests for technical assistance ... Provide comprehensive remote technical support services to Stratix clients * Take all steps to ...
The IT Helpdesk Support Specialist is responsible for managing the helpdesk ticketing system and ... Help with new hardware and software installs * User support and training * Helping to perform ...
The IT Helpdesk Support Specialist is responsible for managing the helpdesk ticketing system and ... Help with new hardware and software installs * User support and training * Helping to perform ...
Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... These positions support the agency's IT team, handling an average of 270 service tickets per month ...
Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... These positions support the agency's IT team, handling an average of 270 service tickets per month ...
IT Help Desk Specialist
Menlo Park, CA · On-site
$100K - $120K/yr
IT Help Desk Specialist | Menlo Park, CA | On-Site 8-6pm PT A highly regarded investment firm is ... Support core productivity and collaboration tools, including email, messaging, and file-sharing ...
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IT Help Desk Specialist
Menlo Park, CA · On-site
$100K - $120K/yr
IT Help Desk Specialist | Menlo Park, CA | On-Site 8-6pm PT A highly regarded investment firm is ... Support core productivity and collaboration tools, including email, messaging, and file-sharing ...
IT Help Desk Technician
Temple, TX · On-site
At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and ...
IT Help Desk Technician
Temple, TX · On-site
At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and ...
IT Help Support information
See salary details
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
How much do it help support jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for it help support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What does an IT Help Support specialist do?
An IT Help Support specialist assists users with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and guide users through technical processes either in person, over the phone, or via remote tools. These professionals also help with installing and configuring hardware or software, maintaining system security, and ensuring smooth IT operations within an organization.
What are the key skills and qualifications needed to thrive as an IT Help Support specialist?
To thrive as an IT Help Support specialist, you need a solid understanding of computer hardware, software troubleshooting, network fundamentals, and typically at least a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, minimize downtime, and maintain smooth technology operations for end users.
What are some common challenges faced by IT Help Support professionals and how can they be managed effectively?
IT Help Support professionals often encounter challenges such as managing high ticket volumes, supporting users with varying technical abilities, and staying updated with rapidly evolving technologies. To manage these effectively, prioritizing tasks, maintaining clear communication, and leveraging knowledge bases are essential strategies. Additionally, working closely with other IT team members and participating in ongoing training can help ensure quick, accurate resolutions and continuous skill development.
What is the difference between It Help Support vs Network Technician?
| Aspect | It Help Support | Network Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, user support, troubleshooting | Network infrastructure, server rooms, hardware setup |
| Industry Usage | IT support across various industries | Networking and telecommunications companies |
| Common Search/Comparison | Yes | No |
It Help Support focuses on assisting users with hardware and software issues, providing technical support, and troubleshooting. Network Technicians specialize in maintaining and installing network infrastructure. While both roles require technical skills and certifications, It Help Support is more user-focused, whereas Network Technicians work on network systems and hardware.
More about IT Help Support jobs
What cities are hiring for It Help Support jobs?
Cities with the most It Help Support job openings:
What states have the most It Help Support jobs?
States with the most job openings for It Help Support jobs include:
What job categories do people searching It Help Support jobs look for?
The top searched job categories for It Help Support jobs are:
Full-time
Posted 12 days ago
Job description
IT Help Desk Technician
Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY
We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.
Key Responsibilities- Provide first-level technical support via phone, email, remote support, and in-person assistance.
- Diagnose and resolve hardware, software, printer, and network connectivity issues.
- Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
- Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
- Create, prioritize, update, and close support tickets within the organization's ticketing system.
- Maintain accurate documentation, knowledge base articles, and IT asset inventories.
- Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
- Provide end-user training on software, security awareness, and IT best practices.
- Escalate complex technical issues to senior IT staff when appropriate.
- Maintain a high level of customer service while meeting established service level expectations.
- Perform other duties as assigned.
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- Previous Help Desk, Desktop Support, or Technical Support experience preferred.
- Experience supporting Windows environments and Microsoft Office applications.
- Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
- CompTIA A+
- Microsoft Certified Professional (MCP) or equivalent
- Other relevant IT certifications are a plus.
- Strong troubleshooting and analytical problem-solving skills.
- Working knowledge of Windows, macOS, and basic Linux environments.
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
- Experience supporting printers, mobile devices, and desktop peripherals.
- Excellent verbal and written communication skills.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively within an IT team.
This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.
Work Environment- Primarily an indoor office or multi-site business environment.
- Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
- Local travel between facilities may be required.
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.