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It Help Support Jobs (NOW HIRING)

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Kforce Technology Staffing

IT Help Desk

Miami, FL · On-site

Kforce has a client seeking an IT Help Desk in Miami, FL. Responsibilities ... Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, and ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

Print Management First Responder - IT Support Location: William W. Backus Hospital - 326 Washington ... This role is ideal for candidates with IT Help Desk or technical support experience who enjoy ...

iVenture Solutions

IT Help Desk Technician

Jacksonville, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL ... Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL ... Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Not eligible for visa sponsorship The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation ...

LTC

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a detail-oriented and customer-focused IT Help Desk Technician to provide front-line support for our organization's IT systems and users. This on-site role involves installing ...

BC Tech Pro

IT Help Desk

Magna, UT

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

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IT Help Support information

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How much do it help support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for it help support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Support specialist, and why are they important?

To thrive as an IT Help Support specialist, you need a solid understanding of computer hardware, software troubleshooting, network fundamentals, and typically at least a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, minimize downtime, and maintain smooth technology operations for end users.

What does an IT Help Support specialist do?

An IT Help Support specialist assists users with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and guide users through technical processes either in person, over the phone, or via remote tools. These professionals also help with installing and configuring hardware or software, maintaining system security, and ensuring smooth IT operations within an organization.

What are some common challenges faced by IT Help Support professionals and how can they be managed effectively?

IT Help Support professionals often encounter challenges such as managing high ticket volumes, supporting users with varying technical abilities, and staying updated with rapidly evolving technologies. To manage these effectively, prioritizing tasks, maintaining clear communication, and leveraging knowledge bases are essential strategies. Additionally, working closely with other IT team members and participating in ongoing training can help ensure quick, accurate resolutions and continuous skill development.

What is the difference between It Help Support vs Network Technician?

AspectIt Help SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, hardware setup
Industry UsageIT support across various industriesNetworking and telecommunications companies
Common Search/ComparisonYesNo

It Help Support focuses on assisting users with hardware and software issues, providing technical support, and troubleshooting. Network Technicians specialize in maintaining and installing network infrastructure. While both roles require technical skills and certifications, It Help Support is more user-focused, whereas Network Technicians work on network systems and hardware.

More about IT Help Support jobs
What cities are hiring for It Help Support jobs? Cities with the most It Help Support job openings:
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IT Help Support jobs near you
Infographic showing various It Help Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
IT Help Desk Support

IT Help Desk Support

eBusiness Solutions, Inc.

Nashville, TN • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

One of our clients in the government domain is seeking an IT Help Desk Support


Job Title: IT Help Desk Support

Location: 312 Rosa Parks Avenue, Nashville, TN 37243


Requirements

  • Must be able to lift at least 50 pounds.
  • IT Call Center experience preferred.
  • Ability to handle a call volume of up to 30 calls per day.
  • Strong customer service and communication skills.


Responsibilities

  • Provide printer administration and troubleshooting for server print queues and local print queues.
  • Manage Active Directory, including navigating organizational units (OUs), reviewing user attributes, resetting passwords, and unlocking user accounts.
  • Support iOS device management, deployment, and troubleshooting, including:
  • Configuring new iPhones and iPads.
  • Resetting iTunes accounts.
  • Resetting network settings.
  • Performing device backup and restore.
  • Provide support for video conferencing platforms, including:
  • Cisco WebEx.
  • Microsoft Teams.
  • Cisco Presence video solutions.
  • Perform network troubleshooting for:
  • Internal and external network connectivity.
  • VPN.
  • LTE.
  • Wi-Fi.
  • Troubleshoot application issues, including:
  • Account permissions.
  • Compatibility settings.
  • Browser-based versus installed applications.
  • Provide remote support using:
  • Microsoft Remote Assistance (MSRA).
  • Remote Desktop Protocol (RDP).
  • Microsoft Teams.
  • Cisco WebEx.
  • Deploy and support computer hardware.
  • Manage and update ServiceNow tickets, including ticket assignment and tracking.


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