Home Based Technical Support Engineer Remote Jobs

If you are looking to elevate your career at the intersection of industry, technology, and client-facing excellence, the Technical Support EngineerIIrole at AVEVA offers a compelling opportunity to make a meaningful impact.

As a member of the Technical Support Team, our mission is to serve our customers with best-in-class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA. In this role, you willleverageyour experience to drive resolution of complex technical challenges for our broad customerbase-including Fortune 100companies-while mentoring peers and contributing to continuous improvement of our support operations.

As a Technical Support Engineer, you will:

• Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company culture through classroom training, customer interactions, facility visits, and hands-on experience.

• Own and drive resolution of complextechnical issues for customers remotely (phone, email, web) and on-site as needed, serving as a trusted technical advisor for their environments.

• Mentor and develop junior team members through knowledge sharing, case collaboration, and serving as an internal instructor or job trainer.

• Teach customers how to maximize the value of our software as an instructor for public training classes.

• Analyze customer support data and trends, communicating insights effectively to account teams and customers to drive proactive solutions.

• Join customer meetings alongside other functions (Sales, Product, Services) toprovidetechnical advice, guidance, andescalationleadership.

• Collaborate cross-functionally with Product, R&D, and Services teams to deliver and continuously improvethe customerexperience.

• Take ownership of projects or processes within the support organization,identifyingand implementing improvements that enhance team performance and customer outcomes.

• Continuously deepen your technicalexpertiseacross the AVEVA software portfolio and related industry technologies.

What We're Looking For

• Proven ability to apply software troubleshooting theories, principles, and methodologies to complex issues and develop innovative solutions.

• Experience owning entire projects or processes, including driving improvements to systems, tools, or workflows that positively affect team performance.

• Strong analytical skills with the ability to interpret support data and communicate findings to technical and non-technical audiences.

• Demonstratedtrack recordof customer-facing excellence, with a service mindset and genuine desire to help people succeed.

• Enthusiasm for technical problem-solving with attention to detail and the ability to navigate ambiguity.

• Excellent written and verbal communication skills.

• Self-motivated and able to work independently while contributing to a collaborative team environment.

• Bachelor's Degree or higher in Engineering, Math, Computer Science, Natural Sciences, ora related field.

• 1-3years of experience ina technicalsupport, customer-facing technical, or related role.

Nice to Have:

• Experience with industrial software, SCADA, data historians, or operational technology (OT) environments.

• Familiarity with SQL, scripting languages, or developer technologies (APIs, web services).

• Additionallanguage skills, specifically Spanish, Portuguese, or French.

• Experience mentoring or training others in a technical environment.

About AVEVA

AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter,operatebetter, and drive sustainable efficiency. The company isheadquarteredin Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries. AVEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence (PI).

The AVEVA PI Data Infrastructure is the leading operations data management platform in essential sectors, such as power generation and utilities, water, oil and gas, mining, metals, manufacturing, pharmaceutical, facilities, transportation,foodand beverage, and more. Every day, industrial professionals in 146 countries rely on the AVEVA PI Data Infrastructure to improve operational performance, protect health and safety, keep the lights on, and make the world run more smoothly.

Equal Opportunity Employer

AVEVA is an equal opportunity employer and is an affirmative action employer. Adhering to our tenets, we are pathfinders, we are honest, and we respect people: our customers, partners, and especially our employees. We are committed to an inclusive workplace and accept applications without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. If you have a disability or special needthat requiresaccommodation, please let us know.