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Home Based Technical Support Engineer Remote Jobs

Firstup

Technical Support Engineer

OR · Remote

$55K - $70K/yr

The starting rate of pay may vary based on factors including, but not limited to, position offered ... We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote ...

New

StarTree

Technical Support Engineer

As a Technical Support Engineer, you will become a critical interface between customers and ... StarTree is a cloud-based software company that enables business customers to derive advanced ...

Brinqa

Technical Support Engineer

Brinqa has an immediate need for a Technical Support Engineer who will be responsible for investigating and resolving complex technical issues for our enterprise customers. You will use your ...

Runpod Inc

Technical Support Engineer (L2)

Learn more in our CEO's funding announcement: We're a small, remote-first team. We take ownership ... Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or ...

Sony Electronics

Sales Support Engineer

$63K - $84K/yr

... home/office workplace, monthly "Free Fridays", and early shutdowns on Fridays throughout the year ... This is a remote, field-based technical sales support position supporting the Mid-Atlantic region.

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

SpotMe

Technical Support Engineer (US - Remote)

OR · On-site +1

The Technical Support Engineer is the first line of defense and the first line of delight for our ... getting a remote speaker's camera and microphone working minutes before they go on stage, to ...

New

SpotMe

Technical Support Engineer (US - Remote)

The Technical Support Engineer is the first line of defense and the first line of delight for our ... getting a remote speaker's camera and microphone working minutes before they go on stage, to ...

New

Cribl

Senior Technical Support Engineer

Why You'll Love This Role Cribl is seeking Technical Support Engineers to ensure customer success ... We are a fast-growing, remote-first company with a mission to unlock the value of all observability ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

... remote employees onsite once a quarter. The Support team at Alloy is a group of curious ... Contribute to internal tooling and documentation improvements based on customer pain points.

Nooks

Technical Support Engineer - US Remote

As a Technical Support Engineer, you'll leverage your technical expertise and problem-solving ... Proficient in real-time troubleshooting, including video conferencing and remote access.

LangChain

Senior Technical Support Engineer

They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability. Responsibilities : • ...

LangChain

Senior Technical Support Engineer

LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...

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How much do home based technical support engineer remote jobs pay per year?

As of Aug 23, 2026, the average yearly pay for home based technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.
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Technical Support Engineer

Firstup

OR • Remote

$55K - $70K/yr

Full-time

Posted 2 days ago

New

Job description

Who We Are

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications and technology. 
Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?


The Technical Support Engineer primarily works on Customer questions, incidents and bug/feature request management. You should be able to take on support cases of low – moderate complexity and be able to manage your own priorities.
Responsibilities:
● Become an expert in the product.
● You should have an IT related degree, several years of professional experience, and a passion for solving problems.
● Familiarity with SaaS solutions is preferred.
● Proactively manage and respond to support tickets.
● Excellent organizational skills are a must with prioritizing and multi-tasking being key skills you will use each day.
● Understand, interpret, reproduce, and diagnose customer problems.
● Perform Root cause Analysis.
● Demonstrated experience in one or more of the following additional areas is preferred: Database technology (SQL), Web technology (HTML, JavaScript, CSS, XML), Email Deliverability, CRMs (Salesforce, Microsoft Dynamics CRM), APIs.
● Teach solutions to customers.
● Communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records in case tracking system.
● Experience previously working with customers is essential.
● Collaborate with members of other departments/teams to resolve product issues –escalating issues as necessary.
● Configure customer systems to meet requirements.
● Meet individual case management and SLA Goals.
● Operate as a subject matter expert in at least one product area.
Minimum Qualifications:
● Bachelor’s Degree in Information Technology, or similar field of study, or commensurate professional experience.
● Three or more years of customer service experience.
● Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner.
● Solid communications skills (written, and verbal) and ability to interact effectively with all levels of professional staff. V07052023 1 MONTGOMERY STREET, SUITE 2150 \u007C SAN FRANCISCO, CA 94104 \u007C FIRSTUP.IO
● Ability to communicate effectively with customers.
● Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally.
● Demonstrated experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS,XML); Email Deliverability; CRMs (Salesforce, Microsoft Dynamics CRM); APIs
Firstup expects the base salary for this role to be between $55,000 - $70,000. The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Why Firstup?
 
Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.
 
If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.
 
We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.
 
Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.


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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.