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Home Based Technical Support Engineer Remote Jobs

Entrata

Technical Support Engineer

$15.05 - $23.65/hr

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ... materials based on available information. These tools assist our recruitment team but do not ...

Keyfactor, Inc.

Technical Support Engineer

United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type ... Responds to customer inquiries within defined SLAs, prioritizing based on business impact and ...

Kalepa

Technical Support Engineer

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of ... Competitive salary (based on experience level). * Significant equity options package. * 401(k) plan ...

Automox

Technical Support Engineer

$75K - $95K/yr

Compensation $75,000-$95,000 USD LOCATION We are a fully distributed company of remote employees ... We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex ...

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $160K/yr

Familiar with web-based products - different OS browsers (Cookies, local storage, incognito ... Flexible Work Environment: Remote work options available for North American candidates.

Fortive

Technical Support Engineer

A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets. This position will exceed through technical troubleshooting, system maintenance & implementation ...

Apiiro

Technical Support Engineer

... technical or product support, ideally for SaaS, AppSec or DevOps platforms. * Tier 3-level ... Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones.

The Home Depot

FSC Technical Support Engineer

Glendale, WI · On-site +1

$85K - $118K/yr

Perform remote and onsite customer technical support as needed. * Participate in and provide ... Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ ...

Apiiro

Technical Support Engineer

... technical or product support, ideally for SaaS, AppSec or DevOps platforms. * Tier 3-level ... Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones.

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

... access to Auto, Home, and Pet Insurance. #LI-SN1 Across Logitech we empower collaboration and ... based on location. All qualified applicants will receive consideration for employment without ...

Zafran.io

Strong troubleshooting and problem-solving skills across web-based applications and integrations ... home office stipend when joining! We also provide access to frontier AI models, including Claude ...

Merative

Technical Support Engineer I

$53K - $80K/yr

The actual salary offered may vary based on factors such as the candidate's experience ... Remote first / work from home culture * Flexible vacation to help you rest, recharge, and connect ...

Veriff

Senior Technical Support Engineer

OR · On-site +1

$114K - $145K/yr

As a Senior Technical Support Engineer, you will get to solve the most technically challenging ... Full-remote job within our eligible locations in the USA (West Coast based) * Extra recharge days ...

Wildix

Technical Support Engineer - USA, Remote

We are looking for a hands-on, technically capable Technical Support Engineer (VoIP) based in the ... Support remote access configuration and ensure systems are online and monitorable. * Travel ...

Horizon3.ai

Senior Technical Support Engineer

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Demonstrated self-learning ability, evidenced by personal projects, home labs, certifications (e.g ...

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How much do home based technical support engineer remote jobs pay per year?

As of Jun 21, 2026, the average yearly pay for home based technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.
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Home Based Technical Support Engineer Remote jobs near you
Technical Support Engineer

Technical Support Engineer

Entrata

Remote

$15.05 - $23.65/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Entrata rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

123rd of 191 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
The Technical Support Engineer provides frontline technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving software-related issues while maintaining a high level of professionalism and customer service. The Technical Support Engineer collaborates with internal teams to escalate and resolve complex technical challenges, ensuring timely and effective solutions.
Responsibilities
  • Provide technical support and troubleshooting via telephone, ticketing systems, and chat.
  • Develop subject matter expertise in core technologies and at least one other specialized technology area.
  • Maintain ownership of assigned incidents from initial report through resolution, ensuring clear communication throughout the process.
  • Educate customers on software functionalities, best practices, and product updates.
  • Document and report software issues, design concerns, and reliability challenges to appropriate internal teams.
  • Participate in team meetings and contribute to continuous improvement initiatives.
  • Assist with special projects and other duties as assigned.

Essential Functions
  • Analyze and troubleshoot technical issues related to software functionality and system performance.
  • Communicate effectively with customers, ensuring clarity and professionalism in all interactions.
  • Maintain accurate and detailed records of customer interactions and troubleshooting steps.
  • Adhere to established support protocols, ensuring timely issue resolution.
  • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
  • Maintain professional interaction with internal and external stakeholders.
  • Ability to work in a fast-paced and high-stress environment.

Minimum Qualifications
  • Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.
  • Excellent written and verbal communication skills with the ability to document issues effectively.
  • Ability to adapt quickly to changing priorities and customer needs.
  • Strong attention to detail and commitment to providing an exceptional customer experience.

Education and Experience Requirements
  • Associate's degree or equivalent work experience.
  • Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers.
  • Experience with property management software or related industry experience is a plus.
  • Familiarity with knowledge base systems and documentation best practices is preferred.

AI & Operational Fluency
  • AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
  • Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
  • Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
  • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

$15.05 - $23.65 an hour
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Level - S2
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It's a great place to work! Will you join us?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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