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Home Based Chat Support Jobs (NOW HIRING)

Job Summary The OP Home-Based Physical Therapist is responsible for providing a full range of ... Basic Life Support (BLS) Certification * Required within ninety (90) days of start date Individuals ...

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How much do home based chat support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for home based chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Home Based Chat Support professional?

A typical day for a Home Based Chat Support professional involves logging into chat platforms, responding to customer inquiries in real time, and documenting interactions using designated software tools. You may handle multiple chats at once, address product or service questions, troubleshoot basic issues, and escalate more complex cases when necessary. While most of the communication is text-based, you’ll work closely with supervisors and teammates via digital channels to coordinate responses and share updates. The schedule may vary, with some roles offering flexible shifts or requiring weekend and evening availability. This environment allows for focused work with clear performance metrics, giving you opportunities to develop customer service and technical skills over time.

What are the key skills and qualifications needed to thrive in the Home Based Chat Support position, and why are they important?

To thrive as a Home Based Chat Support professional, you should have strong written communication skills, fast and accurate typing abilities, and preferably a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat systems, and basic troubleshooting tools is often required. Patience, problem-solving skills, and the ability to multitask effectively are soft skills that help individuals excel in this role. These competencies are important for efficiently resolving customer inquiries, providing a positive user experience, and managing multiple conversations simultaneously in a remote, digital environment.

What is a Home Based Chat Support job?

A Home Based Chat Support job involves assisting customers via chat or messaging platforms from a remote location. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing product or service information. This role requires strong communication skills, multitasking ability, and proficiency in typing. It is commonly offered by e-commerce sites, tech companies, and service providers. Many positions offer flexible schedules, making them ideal for those seeking work-from-home opportunities.

More about Home Based Chat Support jobs
What cities are hiring for Home Based Chat Support jobs? Cities with the most Home Based Chat Support job openings:
What are the most commonly searched types of Chat Support jobs? The most popular types of Chat Support jobs are:
What states have the most Home Based Chat Support jobs? States with the most job openings for Home Based Chat Support jobs include:
Infographic showing various Home Based Chat Support job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 13% Part Time, and 5% Contract. Highlights an 69% In-person, 3% Hybrid, and 28% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Home Based Case Manager

Bauer Family Resources

Lafayette, IN • On-site

$18.60 - $19.76/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago


Job description

Our work is important and vital to children and families in the community, and we are seeking caring individuals to join our Bauer family to help us continue "to empower children and their families to thrive".

Job Title: Home Based Case Manager

Pay Range: $18.60 to $19.76

What We Do:

To empower children and their families to thrive. Bauer Family Resources mission is at the heart of every program and service offered to our community. It is our belief that every child and family has a desire for a life that is filled with success, strong family and community connections and hope for tomorrow. Bauer's work is measured against this mission statement to ensure we are true to it.

Our Workplace Culture:

We are building a culture of belonging - where every person is supported to bring their most authentic self to work and enable them to do the best work of their life. We are a culture grounded by collaboration, personal growth and well-being. We care about each other, ourselves, our communities and the environment which we live in. We respect all with humility and patience.

Bauer Family Resources does not discriminate on basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, veteran status, marital status, or based on an individual's status in a group or class protected by local, state and federal government laws. At Bauer we encourage diversity and promote equality.

Position Summary:

The Home Based Family Case Manager provides support services to families within the home or in a community-based setting to families experiencing child abuse or neglect. He or she is responsible for preventing child abuse or neglect in the future.

The Home Based Case Manager helps to address underlying problems to abuse or neglect including unemployment, unstable housing, substance abuse, mental health concerns, domestic violence, and lack of community/social supports by connecting the family to resources within the community.


Essential Functions:

The duties identified below are the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list may not be inclusive of all job responsibilities and are subject to change based on business needs with or without notice.

  • Schedule and complete appointments at times and locations that are convenient to the client including evenings and maintaining a flexible work week that adapts as changes are needed. Involves exposure to tobacco smoke, domestic animals' household pests, mold, and other conditions common to domestic environments
  • Maintain regular communication with families by various means including phone contact, texting, drop-in visits, during extended business hours and by telephone and face-to-face for crisis situations
  • Requires travel to client homes and community locations
  • Refer client to community resources and research additional resources within the community as to create a working knowledge of resources within the assigned area
  • Complete client documentation in a timely manner
  • Develop short and long term family goals
  • Refer client to supportive services
  • Provide transportation to children and families
  • Observe parent child interactions and provide parent education
  • Independently manage work schedule
  • Facilitate intra-agency collaborations that support the Bauer mission
  • Complete a predetermined set of direct service hours
  • Assist with special projects or other tasks as required

QUALIFICATIONS:

To perform this position successfully, an individual must demonstrate regular, predictable attendance and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skill required. The individual must be able to successfully pass routine background checks.


Education/Certification/Licensure:

  • Bachelor's degree in social work, psychology, sociology, or a directly related human service field from an accredited college.
  • Other Bachelor's degrees will be accepted in combination with a minimum of 2 years of experience providing a service to families that need assistance in the protection and care of their children and/or providing skills training, development, and habilitation
  • Must have a valid Indiana driver's license and the ability to meet the minimum requirements of the insurance company at all times.

Knowledge and Skills Required:

  • Strong connection with the community and ability to maintain positive relationships
  • Ability to resolve conflict and difficult situations peacefully
  • Excellent communication skills, both written and verbal
  • Attention to detail
  • Organization and time management

What We Offer: (Full-Time 30 hours or more per week)

  • Health Insurance
  • Dental
  • Vision
  • Matching 401K
  • Short-Term Disability
  • Long-Term Disability
  • Employer Health Savings Contributions
  • Teladoc
  • Free Mental Health Coverage
  • 10 Paid Holidays
  • Paid Time Off
  • Paid Bereavement
  • Referral Bonus
  • Annual Wellness Programs
  • Reflective Supervision
  • Community Involvement

Other Benefits May Apply Based on Position

  • Paid Snow Days
  • Hiring & Retention Bonus
  • Early Childhood Education Scholarship
  • Paid Professional Development
  • Cell Phone Reimbursement
  • Mileage Reimbursement

Bauer Family Resources, Inc. is an Equal Opportunity & Affirmative Action Employer.

Bauer Family Resources is a Drug-Free Workplace