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Help Desk Jobs in Riverside, CA (NOW HIRING)

Nexaminds

Service Desk L1

Orange, CA · On-site

$22 - $30/hr

Orange, CA (On -Site) Qualifications we are looking for: * 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles * Experience supporting Windows operating systems ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Posting Details Student Title Classification Information Quick Link Job Number SE208424 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk ...

Zumiez

Solutions Desk Analyst / DC Specialist

Corona, CA · On-site

$21 - $26/hr

Job Title Solutions Desk Analyst / DC Specialist FLSA Status Non-Exempt Reports To Solutions Desk Manager Schedule Full-Time Effective Date July 2026 Location Corona, CA Purpose The Solutions Desk ...

New

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on making credit sensitive investments in residential loans and other mortgage-related assets, with the ...

Schoolsfirstfcu

Service Desk Representative

Tustin, CA · On-site

$18.25 - $23.50/hr

Service Desk Representative The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as ...

VSolvit

DATABASE ADMINISTRATOR

Norco, CA · On-site

$150K - $185K/yr

We are seeking a Tier II Help Desk Support Specialist to provide technical troubleshooting, user testing, and quality assurance for a key defense logistics application. This role requires an ...

Stefanini Group

Team Leader I

Irvine, CA · On-site

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 ...

Multi Media LLC

IT Support Technician

Irvine, CA · Hybrid

$23 - $31.75/hr

In this role, you'll be the go-to resource for Help Desk support across Multi Media and its subsidiaries, helping employees troubleshoot hardware, software, and device-related issues. You'll provide ...

Multi Media LLC

IT Support Technician

Irvine, CA · Hybrid

$66K - $80K/yr

In this role, you'll be the go-to resource for Help Desk support across Multi Media and its subsidiaries, helping employees troubleshoot hardware, software, and device-related issues. You'll provide ...

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All JobsHelp Desk JobsHelp Desk Jobs in Riverside, CA

Help Desk information

See Riverside, CA salary details

$13

$24

$35

How much do help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Riverside, CA?

The most popular types of Help Desk jobs in Riverside, CA are:

What are popular job titles related to Help Desk jobs in Riverside, CA?

For Help Desk jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Riverside, CA look for?

The top searched job categories for Help Desk jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Help Desk jobs?

Cities near Riverside, CA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,237 per year, or $24.2 per hour.

Service Desk L1

Nexaminds

Orange, CA • On-site

$22 - $30/hr

Full-time

Re-posted 23 days ago

Job description

Unlock Your Future with Nexaminds!

At Nexaminds, we're on a mission to redefine industries with AI. We're passionate about the limitless potential of artificial intelligence to transform businesses, streamline processes, and drive growth.

Join us on our visionary journey. We're leading the way in AI solutions, and we're committed to innovation, collaboration, and ethical practices. Become a part of our team and shape the future powered by intelligent machines. If you're driven by ambition, success, fun, and learning, Nexaminds is where you belong.

Nexaminds is actively seeking a Level 1 Service Desk Technician to serve as the first point of contact for IT support in a healthcare and insurance environment. This role provides frontline technical support to clinical, administrative, and operational teams while ensuring excellent customer service, compliance with security standards, and timely issue resolution.

Location: Orange, CA (On -Site)

Qualifications we are looking for:

  • 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles
  • Experience supporting Windows operating systems, Microsoft 365, and end-user hardware
  • Hands-on experience with Active Directory, including password resets, account unlocks, and user account management
  • Familiarity with Windows Autopilot for device provisioning and deployment
  • Experience supporting Windows 365 VDI or other virtual desktop environments is highly preferred
  • Knowledge of ticketing systems such as Freshservice, ServiceNow, or similar ITSM platforms
  • Experience troubleshooting desktops, laptops, printers, mobile devices, VPN, and remote access issues
  • Strong customer service and communication skills with the ability to support users of varying technical backgrounds
  • Ability to prioritize multiple support requests while meeting SLA targets
  • Strong troubleshooting, documentation, and problem-solving skills
  • Experience supporting healthcare or insurance applications (Facets, Athenahealth, EZCAP) is a plus
  • Understanding of SOX and HIPAA compliance requirements is preferred
  • Flexibility to participate in an on-call rotation, including evenings and weekends

Job duties:

  • Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
  • Troubleshoot and resolve hardware, software, account access, and application issues for end users
  • Support Windows operating systems, Microsoft 365, Active Directory, VPN connectivity, and Windows 365 VDI environments
  • Provision, configure, and deploy new devices using Windows Autopilot
  • Perform password resets, account unlocks, MFA support, and user access management
  • Escalate complex technical issues to Level 2 support or specialized application teams when necessary
  • Accurately document, prioritize, and manage incidents and service requests while meeting SLA expectations
  • Assist with onboarding and offboarding activities by provisioning user accounts, devices, and application access
  • Support healthcare applications including Facets, Athenahealth, and EZCAP
  • Maintain accurate documentation and contribute to the IT knowledge base
  • Follow security, SOX, and HIPAA compliance policies when handling user accounts and sensitive information
  • Participate in an on-call rotation to provide after-hours support for critical incidents
  • Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency

What you can expect from us

Here at Nexaminds, we're not your typical workplace. We're all about creating a friendly and trusting environment where you can thrive. Why does this matter? Well, trust and openness lead to better quality, innovation, commitment to getting the job done, efficiency, and cost-effectiveness.

  • Stock options ????
  • Remote work options ????
  • Flexible working hours ????
  • Benefits above the law
  • But it's not just about the work; it's about the people too. You'll be collaborating with some seriously awesome IT pros.
  • You'll have access to mentorship and tons of opportunities to learn and level up.

Ready to embark on this journey with us? ???????? If you're feeling the excitement, go ahead and apply!