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Help Desk Manager Jobs in Reno, NV (NOW HIRING)

Meruelo Group

Front Desk Assistant Manager

Reno, NV

$17.50 - $22/hr

As needed, they will step into any area under their supervision to act in that capacity to help ... Maintain key sense of ownership and act on or notify Front Desk Manager/Director of any potential ...

Absolute Dental

Front Desk Receptionist

Reno, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... schedule appointments Manage patient paperwork and office systems Assist with insurance ...

Absolute Dental

Front Desk Receptionist

Reno, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... schedule appointments Manage patient paperwork and office systems Assist with insurance ...

Absolute Dental

Front Desk Receptionist

Sparks, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... schedule appointments Manage patient paperwork and office systems Assist with insurance ...

Absolute Dental

Front Desk Receptionist

Reno, NV · On-site

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... schedule appointments Manage patient paperwork and office systems Assist with insurance ...

Absolute Dental

Front Desk Receptionist

Minden, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... schedule appointments Manage patient paperwork and office systems Assist with insurance ...

Absolute Dental

Front Desk Receptionist

Sparks, NV

$15 - $17/hr

If you enjoy helping patients, staying organized, and being the welcoming face that keeps an office ... schedule appointments Manage patient paperwork and office systems Assist with insurance ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Reno, NV

Help Desk Manager information

See Reno, NV salary details

$37.4K

$83.5K

$124.1K

How much do help desk manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for help desk manager in Reno, NV is $83,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $99,700.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Reno, NV? The most popular types of Help Desk jobs in Reno, NV are:
What are popular job titles related to Help Desk Manager jobs in Reno, NV? For Help Desk Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Reno, NV look for? The top searched job categories for Help Desk Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Help Desk Manager jobs? Cities near Reno, NV with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Help Desk Technician (62065)

Help Desk Technician (62065)

Adams & Associates, Inc.

Reno, NV • On-site

$23.50/hr

Full-time

Posted 24 days ago

Job description

POSITION SUMMARY:
The Help Desk Technician provides Tier 1 level support and assists with Tier 2 support as designated by the Executive Director of IT. This position is primarily responsible for desktop and laptop support for internal staff and is expected to provide exceptional customer service.
This position serves as the primary point of contact for after-hours support on staff computers and end-user systems.
Professional Expectations:
  • Reliable, responsible, and professional demeanor
  • Strong customer service, problem-solving and analytical skills
  • Familiarity with AI tools/systems
  • Excellent verbal and written communications skills to communicate technical guidance and instruction to users on the use of Adams Systems
  • Ability to work under time constraints, including handling several complicated tasks in a relatively short period of time
  • Identify, analyze, research, diagnose and resolve technical problems for Windows based workstations, smartphones, tablets, and printers

RESPONSIBILITIES:
  • Provide helpdesk support for staff computers and peripherals.
  • Perform basic network troubleshooting.
  • Provide computer support in accordance with Adams and Associates IT Standard Operating Procedures (SOPs).
    • Provide support for desktop and laptop hardware, software, printers, and telephony devices.
    • Track, respond to, resolve, and document customer requests and issues in the help desk system (Zendesk).
    • Communicate proactively with end users about the status of help desk requests.
    • Provide backup IT support for Center locations as assigned by IT Management.
  • Provide technical support for projects assigned by IT Management.
  • Coordinate with IT vendors and contractors to troubleshoot issues and maintain the availability and stability of externally managed environments.
  • Travel occasionally to remote locations to support contract transitions, provide backup assistance, or perform IT assessments.
  • Various administrative tasks and other duties as assigned.

Qualifications and Experience:
  • Four-year degree from an accredited institution

OR
  • Two or more years of helpdesk support experience in a professional office environment
  • Experience supporting and maintaining windows-based systems and software
  • Required support experience:
  • Operating Systems: Windows 11
  • Desktop Applications: Microsoft Office, Adobe Acrobat DC
  • Additional helpful experience:
  • Server Applications: Acumatica, SQL Server
  • Server Administration: DNS, DHCP, File and Print Shares, Remote Desktop Services
  • User Administration: Active Directory, MS365
  • SaaS Applications: Zendesk, Azure, Microsoft 365, Sophos A/V, Webex, NinjaRMM
  • Network: Meraki, UniFi, Site-to-site VPNs, Client VPNs
  • Security: MFA, Phishing, Encryption, LAPS, BitLocker

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