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Help Desk Manager Jobs in Reno, NV (NOW HIRING)

Collabera Technologies

Datacenter Technician

Reno, NV

$25 - $26.39/hr

... management * Coordinate with technicians, subcontractors, and vendors * Support critical ... Data Center Technician * IT Support / Help Desk * Cable Technician * Telecom Technician * Hardware ...

Atrium Hospitality

Hotel Front Desk Night Auditor

Reno, NV

$14.25 - $18/hr

Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ... High school diploma or equivalent - Strong communication and math skills help you succeed in this ...

State of Nevada (NV)

IT TECHNICIAN 4

Carson City, NV · On-site

$57K - $84K/yr

Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and ...

Ormat

Lead IT Technician

Reno, NV

Accurately log all help desk interactions, including issue descriptions, troubleshooting steps, and ... Managing Ormat asset inventory globally. * Install, configure, and deploy new computer hardware ...

Ormat

Lead IT Technician

Reno, NV · On-site

Accurately log all help desk interactions, including issue descriptions, troubleshooting steps, and ... Managing Ormat asset inventory globally. * Install, configure, and deploy new computer hardware ...

Ormat Technologies, Inc.

Lead IT Technician

Reno, NV · On-site

Accurately log all help desk interactions, including issue descriptions, troubleshooting steps, and ... Managing Ormat asset inventory globally. * Install, configure, and deploy new computer hardware ...

UBEO

Delivery Driver

Reno, NV · On-site

$16.50 - $25/hr

Relay any necessary information in a timely, professional manner to help desk or service department ... Planning and organizing, (work management) * Teamwork (cooperation) * Work standards (concern for ...

Meruelo Group

IT Support Technician I - 4/10 Shift

Reno, NV

$21.50 - $29.50/hr

Provide help desk phone and email support, which includes listening and responding to user ... Open and manage vendor support tickets for escalated issues in coordination with senior IT staff or ...

Marriott

Operations Manager

Reno, NV · On-site

... front desk, housekeeping, or related professional area. OR 2-year degree from an accredited ... We help our guests live life away as they do at home, no matter how long they stay, with an eco ...

Ormat Technologies, Inc.

Lead IT Technician

Reno, NV · On-site

... log all help desk interactions, including issue descriptions, troubleshooting steps, and ... • Managing Ormat asset inventory globally. • Install, configure, and deploy new computer ...

WC Health

Medical Assistant/ Front Desk (Full-time)

Reno, NV · On-site

$17.75 - $22.75/hr

Essential Job Functions: * Assist patients by helping them connect to telehealth services either at ... Manage a high volume of patient visits, including in-person, telehealth at home, and clinic ...

WC Health

Medical Assistant/ Front Desk (Full-time)

Reno, NV · On-site

$17.75 - $22.75/hr

Essential Job Functions: * Assist patients by helping them connect to telehealth services either at ... Manage a high volume of patient visits, including in-person, telehealth at home, and clinic ...

WC Health

Medical Assistant/ Front Desk (Full-time)

Reno, NV · On-site

$17.75 - $22.75/hr

Essential Job Functions: * Assist patients by helping them connect to telehealth services either at ... Manage a high volume of patient visits, including in-person, telehealth at home, and clinic ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Reno, NV

Help Desk Manager information

See Reno, NV salary details

$37.4K

$83.5K

$124.1K

How much do help desk manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for help desk manager in Reno, NV is $83,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $99,700.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Reno, NV? The most popular types of Help Desk jobs in Reno, NV are:
What are popular job titles related to Help Desk Manager jobs in Reno, NV? For Help Desk Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Reno, NV look for? The top searched job categories for Help Desk Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Help Desk Manager jobs? Cities near Reno, NV with the most Help Desk Manager job openings:
Help Desk Manager jobs near you

Datacenter Technician

Collabera Technologies

Reno, NV

$25 - $26.39/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description

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Datacenter Technician
Contract: Reno, Nevada, US
Salary Range: 25.00 - 25.00 | Per Hour
Job Code: 369767
End Date: 2026-07-01
Days Left: 25 days, 2 hours left
Apply
Position: Data Center Technician
Location: Reno, NV (USA Parkway Industrial Park) 89506
Schedule: 4x10 Shift Model
  • Front Half: Sunday-Wednesday | 8:00 AM - 6:30 PM
  • Back Half: Wednesday-Saturday | 8:00 AM - 6:30 PM
  • Pay Ramge : $25- $26.39/hr.
Job Responsibilities:
  • Perform rack installations, cabling, and infrastructure deployment
  • Support hardware troubleshooting and technical operations
  • Assist with asset and inventory management
  • Coordinate with technicians, subcontractors, and vendors
  • Support critical infrastructure and daily data center operations
  • Follow operational and safety procedures within the facility
Required Skills:
  • Strong work ethic and ability to work independently
  • Coachable mindset with good attitude
  • Comfortable working in fast-paced environments
  • Basic technical/laptop navigation skills
  • Experience with hardware setup, cabling, IT support, warehouse operations, field service, or infrastructure support is preferred
  • Comfortable working on 6-foot ladders
  • Ability to lift up to 50 lbs independently
  • Willingness to complete OSHA 10 Construction training on Day 1
  • Must provide own safety shoes
Preferred Backgrounds:
  • Data Center Technician
  • IT Support / Help Desk
  • Cable Technician
  • Telecom Technician
  • Hardware Technician
  • Field Service Technician
  • Warehouse Operations with technical exposure
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
Job Requirement
  • IT Support
  • Technical Support
  • Datacenter
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Uzef Sumbhaniya
  • uzef.sumbhaniya@collabera.com

Apply Now

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