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Help Desk Data Analyst Jobs (NOW HIRING)

HireITPeople

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired

New

VivSoft Technologies

Help Desk Analyst

Herndon, VA · Remote

$21 - $28.75/hr

Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in Cloud ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Promptly respond to help desk emails * Escalate issues to senior staff members by assigning ... Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of ...

SysTech International

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Coordinator We are seeking a Help Desk Coordinator to provide first-level technical support by troubleshooting hardware, software, and application issues while delivering excellent customer ...

New

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by ... Generate, publish, and maintain historical data for weekly and monthly Service Desk performance ...

RealPage, Inc.

Deal Desk Analyst

Richardson, TX

$56K - $95K/yr

Overview The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote ... This person will be a key member of the Finance team to help grow and drive the business through ...

RealPage, Inc.

Deal Desk Analyst

Richardson, TX · On-site

$56K - $95K/yr

The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote package ... This person will be a key member of the Finance team to help grow and drive the business through ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to ...

New

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

Network Data Systems also supports our customers with re-sale services of major IT manufacturers ... The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include ...

RealPage, Inc.

Deal Desk Analyst

Richardson, TX · On-site

$56K - $95K/yr

Overview The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote ... This person will be a key member of the Finance team to help grow and drive the business through ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Maintains and manages hardware inventory data including serial numbers, locations, users, and ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...

Info Origin Inc.

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Location: Denver, CO (Remote) Interview: Webcam Position type: Contract Introduction: This position is for a Help Desk Analyst who will be responsible for providing technical ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...

Robert Half

Help Desk Analyst

Syracuse, NY · On-site

$20 - $22/hr

We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience ...

Alpha Baking Co., Inc.

Help Desk Analyst

Chicago, IL · On-site

$20.25 - $27.50/hr

As a Help Desk Analyst, you will be responsible for providing technical assistance and support to ... Educate users about IT security best practices, such as password management, data protection, and ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

... a Help Desk Analyst located at Aires Pittsburgh office. This exciting opportunity is in a high ... for data security. Position Responsibilities: * Responds to incoming calls, chats and emails ...

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Help Desk Data Analyst information

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$14

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$35

How much do help desk data analyst jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for help desk data analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
More about Help Desk Data Analyst jobs
What cities are hiring for Help Desk Data Analyst jobs? Cities with the most Help Desk Data Analyst job openings:
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Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

HireITPeople

Trenton, NJ • On-site

$20.50 - $28/hr

Contractor

Posted 2 days ago

New

Job description

Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
 

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Candidate will need to work Onsite for the first few weeks for training. Schedule is: M-F 8:30 to 4:30 with eventual 2 remote days after training
Note: 35-hour work week.  Excellent Communication is Needed.
All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study – preferred.
Training on the AOC procedures and system will be provided.
Engagement will be extended.
SUMMARY:  The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:   Microsoft Windows 10. Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio.  Must have good clear communication skills.
Responsibilities:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures.  Log all incoming problems and requests and actions taken to resolve them.  Provide first response help desk support to all customers and users.   Provide assistance in the areas of site support and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures.  Ensure closed problems are adequately documented.