Help Desk Analyst
$19.50 - $26.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$19.50 - $26.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$32 - $33/hr
Service Desk / Help Desk Analyst (66083) Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 ... data Video Conferencing - Cisco WebEx - MS Teams - Cisco Presence video solutions Network ...
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Help Desk Analyst
$32 - $33/hr
Service Desk / Help Desk Analyst (66083) Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 ... data Video Conferencing - Cisco WebEx - MS Teams - Cisco Presence video solutions Network ...
Help Desk Analyst
Jacksonville, FL ยท On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Jacksonville, FL ยท On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Quantico, VA ยท On-site
$22 - $30.25/hr
They are seeking a Help Desk Analyst to provide support for both internal and external customers by ... Generate, publish, and maintain historical data for weekly and monthly Service Desk performance ...
Help Desk Analyst
Quantico, VA ยท On-site
$22 - $30.25/hr
They are seeking a Help Desk Analyst to provide support for both internal and external customers by ... Generate, publish, and maintain historical data for weekly and monthly Service Desk performance ...
Help Desk Analyst
Tallahassee, FL ยท On-site
$19.50 - $26.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Tallahassee, FL ยท On-site
$19.50 - $26.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
Help Desk Analyst
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
Help Desk Analyst
Lexington, KY ยท On-site
$17.25 - $23.75/hr
Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: ยท Provide support and resolve technical issues to ...
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Help Desk Analyst
Lexington, KY ยท On-site
$17.25 - $23.75/hr
Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: ยท Provide support and resolve technical issues to ...
Help Desk Analyst
$18 - $24.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$18 - $24.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$18.50 - $25.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$18.50 - $25.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Orlando, FL ยท On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Orlando, FL ยท On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Schaumburg, IL ยท On-site
$45K/yr
Network Data Systems also supports our customers with re-sale services of major IT manufacturers ... The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include ...
Help Desk Analyst
Schaumburg, IL ยท On-site
$45K/yr
Network Data Systems also supports our customers with re-sale services of major IT manufacturers ... The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include ...
Help Desk Analyst
Machias, ME ยท On-site
$23.75 - $32.50/hr
Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Maintains and manages hardware inventory data including serial numbers, locations, users, and ...
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Help Desk Analyst
Machias, ME ยท On-site
$23.75 - $32.50/hr
Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Maintains and manages hardware inventory data including serial numbers, locations, users, and ...
Help Desk Analyst
Brentwood, TN ยท On-site
$19.50 - $26.50/hr
... IS Support Desk Analyst provides support for Level 1 and Level 2 incident resolution and fulfills hardware and software requests reported to the IS Help Desk. Responsibilities include initial ...
New
Help Desk Analyst
Brentwood, TN ยท On-site
$19.50 - $26.50/hr
... IS Support Desk Analyst provides support for Level 1 and Level 2 incident resolution and fulfills hardware and software requests reported to the IS Help Desk. Responsibilities include initial ...
New
Help Desk Analyst
$19.50 - $26.50/hr
... IS Support Desk Analyst provides support for Level 1 and Level 2 incident resolution and fulfills hardware and software requests reported to the IS Help Desk. Responsibilities include initial ...
New
Help Desk Analyst
$19.50 - $26.50/hr
... IS Support Desk Analyst provides support for Level 1 and Level 2 incident resolution and fulfills hardware and software requests reported to the IS Help Desk. Responsibilities include initial ...
New
Help Desk Analyst
Chicago, IL ยท On-site
$40K - $55K/yr
Medical
Dental
Vision
Retirement
PTO
Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...
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Help Desk Analyst
Chicago, IL ยท On-site
$40K - $55K/yr
Medical
Dental
Vision
Retirement
PTO
Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...
Help Desk Analyst
Coppell, TX ยท On-site
$40K - $55K/yr
Medical
Dental
Vision
Retirement
PTO
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...
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Help Desk Analyst
Coppell, TX ยท On-site
$40K - $55K/yr
Medical
Dental
Vision
Retirement
PTO
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...
Help Desk Analyst
$19 - $26/hr
The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help ...
Help Desk Analyst
$19 - $26/hr
The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help ...
Help Desk Analyst
Harrisburg, PA ยท On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
Help Desk Analyst
Harrisburg, PA ยท On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
Help Desk Data Analyst information
See salary details
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
How much do help desk data analyst jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for help desk data analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What does a Help Desk Data Analyst do?
A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?
A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.
What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?
To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.
More about Help Desk Data Analyst jobs
What cities are hiring for Help Desk Data Analyst jobs?
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What states have the most Help Desk Data Analyst jobs?
States with the most job openings for Help Desk Data Analyst jobs include:
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Job description
GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.
The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.
We provide a professional work environment and a competitive employment package, including comprehensive benefits.
GrayRobinson is an Equal Opportunity Employer.
About GrayRobinson, P.A.
Sourced by ZipRecruiter
Industry
Law firms
Company size
201 - 500 Employees
Headquarters location
Orlando, FL, US
Year founded
1970