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Help Desk Data Analyst Jobs (NOW HIRING)

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by ... Generate, publish, and maintain historical data for weekly and monthly Service Desk performance ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Promptly respond to help desk emails * Escalate issues to senior staff members by assigning ... Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of ...

DCCA

Help Desk Analyst

Ellicott City, MD · On-site

$20.50 - $28/hr

They are seeking a Help Desk Analyst to provide Tier 1 support, troubleshoot issues, and assist with various technical tasks. Responsibilities : • Help Desk Specialist • Provide Tier 1 help desk ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Maintains and manages hardware inventory data including serial numbers, locations, users, and ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...

Robert Half

Help Desk Analyst

Syracuse, NY · On-site

$20 - $22/hr

We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience ...

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

Network Data Systems also supports our customers with re-sale services of major IT manufacturers ... The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...

Solugenix Corporation

Help Desk Analyst

Irvine, CA

$35 - $40/hr

Help Desk Analyst Irvine, CA (Onsite) Contract to Hire JPC - 20426 Solugenix is assisting a client in their search for a Help Desk Analyst. This is a contract to hire opportunity based in Irvine, CA ...

Alpha Baking Co., Inc.

Help Desk Analyst

Chicago, IL

$20.25 - $27.50/hr

As a Help Desk Analyst, you will be responsible for providing technical assistance and support to ... Educate users about IT security best practices, such as password management, data protection, and ...

Lancesoft

Help Desk Analyst

Middletown, CT · On-site

$28.57/hr

Help Desk Analyst Duration: 07/06/2026 - 07/06/2027 Work Hours: Mon -Fri -8am -5pm EST Location: Middletown, CT Position: Onsite SCOPE OF WORK The agency needs to engage the service of a Help Desk ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

... a Help Desk Analyst located at Aires Pittsburgh office. This exciting opportunity is in a high ... for data security. Position Responsibilities: * Responds to incoming calls, chats and emails ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

Robert Half

Help Desk Analyst

Hemet, CA · On-site

$25.65 - $29.70/hr

We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical ...

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Help Desk Data Analyst information

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How much do help desk data analyst jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for help desk data analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
More about Help Desk Data Analyst jobs
What cities are hiring for Help Desk Data Analyst jobs? Cities with the most Help Desk Data Analyst job openings:
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What job categories do people searching Help Desk Data Analyst jobs look for? The top searched job categories for Help Desk Data Analyst jobs are:
Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 43% Full Time, and 54% Part Time. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst

Help Desk Analyst

Agile Defense

Quantico, VA • On-site

$22 - $30.25/hr

Full-time

Posted 14 days ago

Job description

Job Summary:
Agile Defense is dedicated to providing innovative solutions to support the nation's critical missions. They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and service requests.
Responsibilities:
• Provide service desk support to all customer IT groups for both unclassified and classified services.
• Monitor and respond to support requests submitted through various channels—including phone, email, and the ticketing system—ensuring timely tracking, documentation, and resolution of incidents.
• Collaborate with IT team members to escalate complex technical issues. Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes.
• Coordinate with the Customer’s Representatives to resolve events, incidents and problems in accordance with the Event Management, Incident Management and Problem Management processes such as anomalies that affect more than one user.
• Collaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies.
• Verify resolution with the customer before closing the ticket and provide a comprehensive Post-Incident Report detailing the cause of the service outage, corrective actions taken, and any required follow-up steps. Generate, publish, and maintain historical data for weekly and monthly Service Desk performance metrics on a government-designated website.
• Additionally, compile and report this information as part of the Weekly and Monthly In-Progress Reviews. Recommend improvements to existing processes and procedures to enhance efficiency, effectiveness, and overall service quality.
Qualifications:
Required:
• Clearance Level: Secret, Must Have Clearance to Start
• Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)
• A minimum of 2 years of experience in a help desk or technical support role, offering assistance and troubleshooting support to end users.
• Demonstrated strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills with the ability to communicate effectively with non-technical users.
• Experience with Windows operating systems, Microsoft Office Suite, and Remedy Ticketing System.
Preferred:
• ITILv4 (desired)
Company:
Agile Defense is an information technology company located in Reston. It is a sub-organization of Agile-BOT. Founded in 1998, the company is headquartered in Reston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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