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Help Desk Data Analyst Jobs in Portland, OR (NOW HIRING)

Odom

IT Manager, Help Desk

Vancouver, WA · On-site

$115K - $145K/yr

Use service data to identify trends, chronic issues, top call drivers, root causes, and ... Strong communication, analytical, management, and organizational skills. Preferred * Experience ...

Odom

IT Manager, Help Desk

Vancouver, WA · On-site

$115K - $145K/yr

Use service data to identify trends, chronic issues, top call drivers, root causes, and ... Strong communication, analytical, management, and organizational skills. Preferred * Experience ...

nLIGHT

Help Desk Support Technician- Day Shift

Camas, WA · On-site

$40/hr

Maintains passwords, data integrity, and file system security for the desktop environment. This ... Exceptional customer service, problem-solving, and analytical skills * Ability to perform duties ...

nLIGHT

Help Desk Support Technician- Day Shift

Camas, WA · On-site

$40/hr

Maintains passwords, data integrity, and file system security for the desktop environment. This ... Exceptional customer service, problem-solving, and analytical skills * Ability to perform duties ...

Weir Group

Data Analyst

Portland, OR · On-site

Data Analyst Location - Ft Worth, TX Work Arrangement - Hybrid What we do at Weir We are a global ... We help our customers extract the resources the world needs more efficiently and more sustainably.

Weir

Data Analyst

Portland, OR

Data Analyst Location - Ft Worth, TX Work Arrangement - Hybrid What we do at Weir We are a global ... We help our customers extract the resources the world needs more efficiently and more sustainably.

State of Oregon

Service Desk Analyst (ISS 4)

Portland, OR · On-site

$5.1K - $7.8K/mo

Service Desk Analyst (ISS 4) Oregon State Treasury is recruiting for the position of Service Desk ... Adverse background data may be grounds for immediate disqualification. * OST does not offer visa ...

Procom Services

211854 / Data Analyst

Hillsboro, OR · On-site

Analysis of data to find patterns * Development of applications for data gathering and analysis ... Developing SQL queries Software experience that would be helpful: * JMP * Excel * MS Visio ...

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Help Desk Data Analyst information

See Portland, OR salary details

$15

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How much do help desk data analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk data analyst in Portland, OR is $25.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.56 per hour, depending on experience, location, and employer.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

What are popular job titles related to Help Desk Data Analyst jobs in Portland, OR?

For Help Desk Data Analyst jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Help Desk Data Analyst jobs in Portland, OR look for?

The top searched job categories for Help Desk Data Analyst jobs in Portland, OR are:

What cities near Portland, OR are hiring for Help Desk Data Analyst jobs?

Cities near Portland, OR with the most Help Desk Data Analyst job openings:

Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,137 per year, or $25.5 per hour.

IT Manager, Help Desk

Odom

Vancouver, WA • On-site

$115K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Odom Corporation rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

91st of 421 rated retail wholesalers

Job description


The IT Manager, Help Desk leads The Odom Corporation's enterprise service desk and end-user technology support function. The role is accountable for delivering reliable, high-quality, customer-facing Tier 1 and Tier 2 support and ensuring that systems, devices, and access enable business productivity across corporate, warehouse, field, and remote environments.
This leader drives service excellence through strong team leadership, disciplined service management, and data-driven continuous improvement while partnering cross-functionally to resolve issues, address root causes, and improve the end-user experience.
Annual Salary: $115,000 - $145,000 (DOE) + bonus
Company perks and benefits
  • Eligible for EBITDA bonus
  • 128 hours of Paid Time Off Annually to start
  • 9 Paid Holidays
  • Medical, Dental, Vision Benefits
  • 401k with employer match

Essential Duties & Responsibilities include but are not limited to:
Service Desk Operations & Leadership
  • Lead day-to-day Help Desk team operations, including staff supervision, coaching, scheduling, work assignments, performance feedback, vendor coordination, ticket queues, escalations, backlog, SLAs, service quality, and customer satisfaction.
  • Build and develop a high-performing, customer-focused support team through coaching, accountability, and clear expectations.
  • Serve as the primary escalation and coordination point for complex end-user technology issues and coordinate cross-functional efforts.

Service Management & Continuous Improvement
  • Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards, metrics, knowledge articles, automation, self-service, and AI-enabled support options such as Copilot/Copilot Studio where assigned.
  • Use service data to identify trends, chronic issues, top call drivers, root causes, and opportunities to reduce avoidable tickets, improve first-contact resolution, and strengthen the end-user support experience.

Platform & Operational Support
  • Ensure effective support for current platforms and tools, including Microsoft 365, Teams, SharePoint/OdomNet, OneDrive, Entra ID/Azure AD, Intune/Endpoint Manager, Windows Autopilot, Self-Service Password Reset, Freshservice, UKG, Encompass, PrinterLogic, CodeTwo, ScreenCloud, and other business systems.
  • Coordinate Help Desk readiness and coverage for operational events including warehouse moves, system implementations, and business changes.

Documentation, Governance, & Training
  • Maintain Help Desk documentation, SOPs, knowledge articles, user instructions, technical reference materials, and training plans for both Help Desk staff and end users.
  • Ensure Help Desk tickets and related tasks are appropriately documented, including request details, approvals, troubleshooting notes, resolution steps, and follow-up actions.

Job Requirements
Required
  • 8-10+ years of progressive experience in IT support, service desk operations, end-user technology, or IT operations, including at least 5 years supervising or managing technical support staff.
  • Demonstrated experience leading technical support teams, preferably in distributed environments.
  • Technical degree in a computer-related field or equivalent work experience required.
  • Strong experience administering or leading an ITSM/ticketing platforms and service management processes
  • Deep understanding of Microsoft 365 ecosystem, identity/access management, and modern endpoint support.
  • Experience with user lifecycle management and access governance.
  • Strong communication, analytical, management, and organizational skills.

Preferred
  • Experience with Freshservice or similar ITSM platforms.
  • Experience with endpoint lifecycle management, Intune, and Autopilot.
  • Familiarity with automation and scripting tools (Freshservice workflows, Power Automate, PowerShell, etc).
  • ITIL certification or equivalent practical experience.

Work Environment
  • This position may be performed from Vancouver, WA, Spokane, WA, or Boise, ID, with travel to other company locations as needed.
  • The role supports corporate, warehouse, field, and remote work environments with periodic onsite coordination and occasional after-hours support required for business-impacting incidents.

The above statements describe the general nature of the environment and level of work being performed and are not intended to be an exhaustive list of all responsibilities Additional duties may be assigned as needed.
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
The Odom Corporation offers competitive wages, medical and dental benefits, 401k plan, and much more!
Background/Drug Screen. EOE.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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