Help Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
Job ID: NC-809319 Hybrid/Local Application/Production Support/Help Desk Analyst with system ... Technical & Cross-Team Collaboration Partner closely with business owners, architecture teams ...
Raleigh, NC · On-site
$20 - $27.25/hr
Job ID: NC-809319 Hybrid/Local Application/Production Support/Help Desk Analyst with system ... Technical & Cross-Team Collaboration Partner closely with business owners, architecture teams ...
Raleigh, NC · On-site
$20 - $27.25/hr
Job ID: NC-809319 Hybrid/Local Application/Production Support/Help Desk Analyst with system ... Technical & Cross-Team Collaboration Partner closely with business owners, architecture teams ...
San Antonio, TX · On-site
$18.50 - $25.25/hr
Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for ... Experience with Microsoft Office Suite and common business applications * Familiarity with ...
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San Antonio, TX · On-site
$18.50 - $25.25/hr
Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for ... Experience with Microsoft Office Suite and common business applications * Familiarity with ...
Trenton, NJ · On-site
$20.50 - $28/hr
Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Provide support for client's business applications. * Provide follow-up status to end-users in ...
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Trenton, NJ · On-site
$20.50 - $28/hr
Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Provide support for client's business applications. * Provide follow-up status to end-users in ...
Trenton, NJ · On-site
$20.50 - $28/hr
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure ... Provide support for AOC business applications. Provide follow-up status to end-users in accordance ...
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Trenton, NJ · On-site
$20.50 - $28/hr
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure ... Provide support for AOC business applications. Provide follow-up status to end-users in accordance ...
Chicago, IL · On-site
$50K - $60K/yr
Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...
Chicago, IL · On-site
$50K - $60K/yr
Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...
$17 - $18/hr
Description Our client is seeking a help desk analyst to provide IT support to end user across ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
New
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$17 - $18/hr
Description Our client is seeking a help desk analyst to provide IT support to end user across ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
New
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... business support and/ or information technology support experience in a Client/Server operations ...
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... business support and/ or information technology support experience in a Client/Server operations ...
Quantico, VA · On-site
$42K - $50K/yr
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...
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Quantico, VA · On-site
$42K - $50K/yr
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... business support and/ or information technology support experience in a Client/Server operations ...
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... business support and/ or information technology support experience in a Client/Server operations ...
$19.75 - $27/hr
... business requirements in the present day corporate scenario and aspire to provide world-class ... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ...
$19.75 - $27/hr
... business requirements in the present day corporate scenario and aspire to provide world-class ... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ...
Danville, VA · On-site
$20.50 - $28/hr
The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... by business needs. Strong analytical, written, and verbal skills are required to not only ...
New
Danville, VA · On-site
$20.50 - $28/hr
The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... by business needs. Strong analytical, written, and verbal skills are required to not only ...
New
$17 - $18/hr
Description Our client is seeking a help desk analyst to provide IT support to end user across ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
New
$17 - $18/hr
Description Our client is seeking a help desk analyst to provide IT support to end user across ... We accelerate business transformation for our customers. Our expertise in strategy, design ...
New
$20.50 - $28/hr
The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... by business needs. Strong analytical, written, and verbal skills are required to not only ...
New
$20.50 - $28/hr
The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... by business needs. Strong analytical, written, and verbal skills are required to not only ...
New
Salem, OR · On-site
$50K - $55K/yr
Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and ...
Salem, OR · On-site
$50K - $55K/yr
Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and ...
Salem, OR · On-site
$50K - $55K/yr
Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and ...
Salem, OR · On-site
$50K - $55K/yr
Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and ...
Pittsburgh, PA · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
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Pittsburgh, PA · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
Dallas, TX · On-site
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
Dallas, TX · On-site
$50K/yr
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Minimum skills and experience: • Minimum 2 years of experience working in a single point of contact help desk • Experience using Jira Service Management Helpdesk application • ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Minimum skills and experience: • Minimum 2 years of experience working in a single point of contact help desk • Experience using Jira Service Management Helpdesk application • ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...
Philadelphia, PA · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
Philadelphia, PA · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
Cities with the most Help Desk Business Analyst job openings:
States with the most job openings for Help Desk Business Analyst jobs include:
For Help Desk Business Analyst jobs, the most frequently searched job titles are:

Raleigh, NC • On-site
$20 - $27.25/hr
Other
Posted 7 days ago
Job ID: NC-809319
Hybrid/Local Application/Production Support/Help Desk Analyst with system reliability, Child Welfare/PATH NC application troubleshooting/diagnostics/RCA, defect tracking experience
Location: Raleigh, NC (NCDHHS-NCFAST)
Duration: 12 Months
Skills:
Experience and knowledge of browser-based applications. Required 7 Years
Experience researching, analyzing and interpreting automated system problems. Required 7 Years
Experience working in an Application Support-based (not hardware) help desk environment. Required 6 Years
Working knowledge of social services and Child Welfare program. Highly desired 5 Years
Working knowledge of the PATH NC application and functionality. Highly desired 1 Years
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions. Required 7 Years
Description:
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support analysis and resolution of PATH NC issues.
Overview
Senior Application/Production Support role for the Child Welfare/PATH NC application.
Provides expert-level guidance to external customers, county leadership, and service providers using the system.
Requires advanced customer service, analytical, and leadership capabilities.
Extensive knowledge of North Carolina s Child Welfare program and related operational processes is strongly preferred.
Focuses on highimpact application support, system reliability, and proactive issue prevention rather than hardware.
Requires advanced technical proficiency, deep troubleshooting expertise, and the ability to mentor and guide junior staff.
Operations & Maintenance (O&M) Support Responsibilities
Oversee and support resolution of complex county issues escalated beyond front-line Help Desk capabilities.
Perform advanced diagnostics to determine systemic or multilayer root causes.
Lead resolution efforts for high-severity or cross-county problems.
Identify, classify, and escalate critical application or infrastructure issues to development and leadership teams.
Provide strategic recommendations for improving operational stability and reducing recurring issues.
Technical & Cross-Team Collaboration
Partner closely with business owners, architecture teams, developers, QA, and crossagency stakeholders to analyze and resolve complex problems.
Reproduce, isolate, and document highcomplexity defects, system behavior anomalies, and performance issues.
Recommend strategic product, workflow, or process improvements based on long-term trend analysis and emerging patterns.
Mentor junior team members and foster crossteam knowledge sharing.
Coordination & Communication
Act as a liaison between Business, Program Management, System Development, A&I Technical Architecture, county leadership, and other partners.
Support the coordination and implementation of system change requests.
Communicate impact assessments, risk evaluations, and proposed solutions to leadership and stakeholders.
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