1

Help Desk Business Analyst Jobs (NOW HIRING)

Help Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Job ID: NC-809319 Hybrid/Local Application/Production Support/Help Desk Analyst with system ... Technical & Cross-Team Collaboration Partner closely with business owners, architecture teams ...

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for ... Experience with Microsoft Office Suite and common business applications * Familiarity with ...

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Provide support for client's business applications. * Provide follow-up status to end-users in ...

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure ... Provide support for AOC business applications. Provide follow-up status to end-users in accordance ...

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Description Our client is seeking a help desk analyst to provide IT support to end user across ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

New

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... business support and/ or information technology support experience in a Client/Server operations ...

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... business support and/ or information technology support experience in a Client/Server operations ...

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... business requirements in the present day corporate scenario and aspire to provide world-class ... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ...

Help Desk Analyst

Danville, VA · On-site

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... by business needs. Strong analytical, written, and verbal skills are required to not only ...

New

Description Our client is seeking a help desk analyst to provide IT support to end user across ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

New

Help Desk Analyst

Danville, VA

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... by business needs. Strong analytical, written, and verbal skills are required to not only ...

New

Help Desk Analyst

Salem, OR · On-site

$50K - $55K/yr

Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and ...

Help Desk Analyst

Salem, OR · On-site

$50K - $55K/yr

Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and ...

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...

next page

Showing results 1-20

Help Desk Business Analyst information

See salary details

$14

$24

$35

How much do help desk business analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for help desk business analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What cities are hiring for Help Desk Business Analyst jobs?

Cities with the most Help Desk Business Analyst job openings:

What states have the most Help Desk Business Analyst jobs?

States with the most job openings for Help Desk Business Analyst jobs include:

What are popular job titles related to Help Desk Business Analyst jobs?

For Help Desk Business Analyst jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Business Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

Raleigh, NC • On-site

Innosoul inc
11 - 50 employees

$20 - $27.25/hr

Other

Posted 7 days ago


Job description

Job ID: NC-809319

Hybrid/Local Application/Production Support/Help Desk Analyst with system reliability, Child Welfare/PATH NC application troubleshooting/diagnostics/RCA, defect tracking experience

Location: Raleigh, NC (NCDHHS-NCFAST)
Duration: 12 Months

Skills:
Experience and knowledge of browser-based applications. Required 7 Years
Experience researching, analyzing and interpreting automated system problems. Required 7 Years
Experience working in an Application Support-based (not hardware) help desk environment. Required 6 Years
Working knowledge of social services and Child Welfare program. Highly desired 5 Years
Working knowledge of the PATH NC application and functionality. Highly desired 1 Years
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions. Required 7 Years

Description:
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support analysis and resolution of PATH NC issues.

Overview
Senior Application/Production Support role for the Child Welfare/PATH NC application.
Provides expert-level guidance to external customers, county leadership, and service providers using the system.
Requires advanced customer service, analytical, and leadership capabilities.
Extensive knowledge of North Carolina s Child Welfare program and related operational processes is strongly preferred.
Focuses on highimpact application support, system reliability, and proactive issue prevention rather than hardware.
Requires advanced technical proficiency, deep troubleshooting expertise, and the ability to mentor and guide junior staff.

Operations & Maintenance (O&M) Support Responsibilities
Oversee and support resolution of complex county issues escalated beyond front-line Help Desk capabilities.
Perform advanced diagnostics to determine systemic or multilayer root causes.
Lead resolution efforts for high-severity or cross-county problems.
Identify, classify, and escalate critical application or infrastructure issues to development and leadership teams.
Provide strategic recommendations for improving operational stability and reducing recurring issues.

Technical & Cross-Team Collaboration
Partner closely with business owners, architecture teams, developers, QA, and crossagency stakeholders to analyze and resolve complex problems.
Reproduce, isolate, and document highcomplexity defects, system behavior anomalies, and performance issues.
Recommend strategic product, workflow, or process improvements based on long-term trend analysis and emerging patterns.
Mentor junior team members and foster crossteam knowledge sharing.

Coordination & Communication
Act as a liaison between Business, Program Management, System Development, A&I Technical Architecture, county leadership, and other partners.
Support the coordination and implementation of system change requests.
Communicate impact assessments, risk evaluations, and proposed solutions to leadership and stakeholders.