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Help Desk Data Analyst Jobs (NOW HIRING)

MGM Healthcare

Help Desk Analyst

Creve Coeur, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management ... Working knowledge of HIPAA compliance, data privacy, or other regulatory frameworks. * IT ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

They are seeking a Help Desk Analyst to provide first-line user support, troubleshoot hardware and software issues, and ensure quality customer service for their Help Desk customers. Responsibilities ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

They are seeking a Help Desk Analyst to provide first-line user support, diagnose hardware and software problems, and deliver quality customer service to their Help Desk customers. Responsibilities ...

American

$32.97 - $34.29/hr

The Help Desk Analyst position is an integral part of the customer service team in Information Technology that answers questions and provides general troubleshooting assistance for the AU community ...

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person ... Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Apex Systems

Help Desk Analyst

Boston, MA

$33/hr

Help Desk Analyst Location: 10 Park Plaza, Boston, MA 02116 Duration: 6/1/26-11/1/26 (with ... Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

BROAD RIVER RETAIL

Help Desk Analyst

South Portland, ME

$55K - $60K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ' Furnishing Life's Best Memories' . At Broad River ...

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How much do help desk data analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for help desk data analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
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Help Desk Data Analyst jobs near you
Help Desk Analyst

Help Desk Analyst

MGM Healthcare

Creve Coeur, MO • On-site

$19.25 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

) MGM Healthcare provides rehabilitation, skilled nursing, long-term care, assisted living, and independent living centers in Iowa, Missouri and Oklahoma. Our centers provide on-site therapy and rehabilitation services - using the latest equipment and techniques - that run the gamut from physical and occupational therapy to special memory units and respite care. Our corporate office is located in St. Louis, Missouri. This position will be based out of the home office and move between facilities as needed throughout Missouri, Iowa, and Oklahoma.
Position Summary:
We are seeking a detail-oriented and service-driven Senior Help Desk Analyst to join our IT team. As a key member of a newly established Help Desk, this position will play a foundational role in delivering responsive, high-quality technical support and in shaping the structure and service standards of the Help Desk function. The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership.
Pay, Benefits, and Perks of Help Desk Analyst):
  • Competitive Pay Based on Experience
  • Immediately accrue paid time off (PTO) as you work
  • 6 Observed Holidays with premium pay or leave + 1 Floating Holiday for full-time employees
  • Up to $5,000 per in tuition/education reimbursement per calendar year for approved program of study
  • Take home up to 75% of your net earned wages at the end of every shift
  • 401(k) Retirement plan with company-matched contributions after 1 year of employment
  • Medical (Teledoc Included), Dental, Vision, Life and other voluntary Insurances for full-time employees

Key Responsibilities:
  • Serve as the first point of contact for IT support via phone, email, or ticketing system.
  • Provide Tier 1 support for software, hardware, printers, and basic networking issues.
  • Respond to help line calls promptly and professionally, ensuring high levels of customer service.
  • Reset passwords, unlock accounts, and perform user access troubleshooting in Active Directory and other systems.
  • Manage onboarding and offboarding processes, including the creation, modification, and deactivation of user credentials and system access in accordance with IT and HR policies.
  • Image, configure, and deploy new desktop and laptop computers based on organizational standards.
  • Provide setup and support for mobile phones (iOS/Android) and desk phones, including basic VoIP troubleshooting.
  • Accurately document all user interactions, issues, troubleshooting steps, and resolutions in the ticketing system.
  • Communicate clearly and effectively with users throughout the resolution process.
  • Escalate unresolved issues to Tier 2/3 teams while maintaining oversight to ensure closure.
  • Support knowledge base development and contribute to process improvements and documentation.
  • Assist with the development of Help Desk workflows, best practices, and onboarding procedures.
  • Perform other duties as assigned to support IT operations and organizational objectives.

Qualifications:
Required:
  • 1+ years of experience in a Help Desk, IT support, or desktop support role.
  • Proficiency in troubleshooting Windows OS, Microsoft Office, Active Directory, and standard IT hardware.
  • Experience with imaging and deploying computers using organizational tools and standards.
  • Familiarity with mobile device support, basic network troubleshooting, and VoIP systems.
  • Strong organizational and communication skills with a customer-focused mindset.
  • Ability to multitask and manage priorities in a high-demand environment.
  • Experience with ticketing systems and clear, professional documentation practices.

Preferred:
  • Experience in a healthcare or similarly regulated industry such as finance, insurance, or government.
  • Working knowledge of HIPAA compliance, data privacy, or other regulatory frameworks.
  • IT certifications such as CompTIA A+, ITIL, HDI, or Microsoft certifications.

Why Join Us?
This is a unique opportunity to contribute to the foundation of a new Help Desk within a growing healthcare organization. You will play a direct role in shaping the user support experience while advancing your career in a collaborative, high-impact IT environment. Your technical knowledge, professionalism, and initiative will help elevate IT service delivery across the organization.
EEO Statement:
Our facility provides equal employment opportunities. We are committed to complying with all state, federal, and local laws that prohibit discrimination in employment, including recruitment, hiring, placement, promotion, transfers, compensation, benefits, training, programs, reductions in workforce, termination, and recall. Our facility strives to provide equal opportunity for employment to all individuals who are properly qualified and able to perform the duties of their employment, without regard to employees' legally-protected characteristics ("protected class") including: age, sex, race, color, creed, religion, national origin, ancestry, citizenship, marital status, pregnancy, medical condition, physical or mental disability, sexual orientation, gender identity, sex stereotyping, or genetic information.
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