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Help Desk Data Analyst Jobs in Virginia (NOW HIRING)

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Generate, publish, and maintain historical data for weekly and monthly Service Desk performance ...

Agile Defense

Help Desk Analyst

Quantico, VA

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Generate, publish, and maintain historical data for weekly and monthly Service Desk performance ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person ... Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by ... Generate, publish, and maintain historical data for weekly and monthly Service Desk performance ...

CACI International, Inc.

Help Desk Analyst

Alexandria, VA · On-site

$86K - $181K/yr

Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel:

kgs

Data Analyst/Dashboard Developer

Hampton, VA · On-site

The Data Analyst / Dashboard Developer builds, maintains, and continuously improves thelive ... Help Desk Ticketing System- response times, resolution rates, recurring issue categories

kgs

Data Analyst/Dashboard Developer

Hampton, VA

The Data Analyst / Dashboard Developer builds, maintains, and continuously improves thelive ... Help Desk Ticketing System- response times, resolution rates, recurring issue categories

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Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Virginia? For Help Desk Data Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Virginia look for? The top searched job categories for Help Desk Data Analyst jobs in Virginia are:
What cities in Virginia are hiring for Help Desk Data Analyst jobs? Cities in Virginia with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Virginia as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution.
Help Desk Analyst

Help Desk Analyst

Radiant Digital Solutions Inc

North Chesterfield, VA • On-site

$20.75 - $28.50/hr

Contractor

Posted 19 days ago

Job description

Job Summary (List Format): Help Desk Analyst
- Provide customer support for the Client Grants & Legislative Analysis Section via phone, email, and other methods.
- Respond to inquiries from the public, businesses, government agencies, and other stakeholders regarding client services.
- Analyze and determine the root cause of problems; implement effective solutions based on gathered information and logical reasoning.
- Accurately track and document all incoming calls and email requests for technical assistance.
- Maintain advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook).
- Demonstrate strong multitasking abilities and manage multiple support issues simultaneously.
- Exhibit excellent customer relations, verbal, and written communication skills.
- Perform additional duties as assigned by management.
- Work onsite, Monday–Friday, 8:30am–5:00pm at VSP Headquarters in North Chesterfield, VA.
- Meet compliance requirements including background checks, e-Verify, and training prior to engagement.
Required Experience & Skills:
- Minimum 8 years of experience in a help desk or customer support environment.
- Advanced computer skills and problem-solving abilities.
- Strong data analysis and logical reasoning skills.
- Excellent interpersonal and communication abilities.
- Proficiency with Microsoft Office products.
Other Requirements:
- Must work onsite (no remote option).
- Must interview in person if selected.
- Must be a US resident for the assignment duration.
- Submit resume, any certifications, and three professional references with application.