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Help Desk Data Analyst Jobs in Virginia (NOW HIRING)

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

  • Medical

  • Retirement

  • PTO

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... data from Transportation Security Equipment. In this role, you will serve as a front-line resource ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... data from Transportation Security Equipment. In this role, you will serve as a front-line resource ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... data from Transportation Security Equipment. In this role, you will serve as a front-line resource ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... data from Transportation Security Equipment. In this role, you will serve as a front-line resource ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

1 point system

Help Desk Analyst

Colonial Heights, VA · On-site

$19 - $26/hr

Technical Requirements * Operating Systems: Proficiency in Windows 10/11 and macOS environments. * Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud ...

Beyond SOF

Help Desk Analyst 4

Richmond, VA · On-site

$19 - $26/hr

Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In ...

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

$24 - $32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Koniag Data Solutions, a Koniag Government Services company , is seeking a Help Desk Specialist ... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ...

kgs

Help Desk Specialist

Arlington, VA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Koniag Data Solutions, a Koniag Government Services company , is seeking a Help Desk Specialist ... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ...

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Koniag Data Solutions, a Koniag Government Services company , is seeking a Help Desk Specialist ... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ...

kgs

Help Desk Specialist

Arlington, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Koniag Data Solutions, a Koniag Government Services company , is seeking a Help Desk Specialist ... analyst with responsibility for resolving the most complex customer problems. * Knowledge and skill ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment.

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Help Desk Data Analyst information

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

What are popular job titles related to Help Desk Data Analyst jobs in Virginia?

For Help Desk Data Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Help Desk Data Analyst jobs in Virginia look for?

The top searched job categories for Help Desk Data Analyst jobs in Virginia are:

What cities in Virginia are hiring for Help Desk Data Analyst jobs?

Cities in Virginia with the most Help Desk Data Analyst job openings:

Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Help Desk Analyst 4 at Chesterfield, VAb

Lorven Technologies

Chesterfield, VA • On-site

$19.50 - $26.50/hr

Full-time

Re-posted 15 days ago

Job description

Hi
Role: VSP - Help Desk Analyst 4 - 100% On Site Job ID - (793969)
Location: 7700 Midlothian Tpke, North Chesterfield, VA 23235 - 5 days onsite
Local Candidates Strongly Preferred.
This is a backfill. The contract has the potential to go longer than 6/30/26, but no guarantees.
Interview process: In Person Only
Job description:
The Help Desk Analyst will support VSP's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Skill Matrix:
Advanced computer skills are required that aligns with the Job Description
Required
8
Years
Ability to multitask and to determine root cause of problems and implement solutions,
Required
8
Years
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
Required
8
Years
customer relations skills
Required
8
Years
good verbal and written communication skills
Required
8
Years
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
Required
8
Years
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

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