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Help Desk Data Analyst Jobs in Virginia (NOW HIRING)

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

ECS

Help Desk Analyst with Security Clearance

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position ... Experience writing simple SQL queries, understanding relational data structures, or troubleshooting ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring ... Analyze performance data to identify trends and areas of improvement to provide regular reports to ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA · On-site

$52.88/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

VIP Help Desk Analyst

Arlington, VA · On-site

$39.29/hr

Req ID: 41815 Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

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Help Desk Data Analyst information

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

What are popular job titles related to Help Desk Data Analyst jobs in Virginia?

For Help Desk Data Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Help Desk Data Analyst jobs in Virginia look for?

The top searched job categories for Help Desk Data Analyst jobs in Virginia are:

What cities in Virginia are hiring for Help Desk Data Analyst jobs?

Cities in Virginia with the most Help Desk Data Analyst job openings:

Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Data Analyst / Dashboard Developer (Secret Clearance)

System One

Hampton, VA • On-site

Contractor

Re-posted 10 days ago

Job description

Data Analyst/Dashboard Developer Secret clearance required must be able to obtain TS/SCI Must be Security+ certified Langley Air Force Base, VA – onsite Direct Hire The Data Analyst / Dashboard Developer builds, maintains, and continuously improves the?live Performance Dashboard?that serves as the authoritative source for all contract performance data. Integrate data feeds from training systems, token management platforms, help desk operations, and workflow development pipelines into a unified dashboard accessible to the Contracting Officer's Representative (COR) and ACC leadership without requiring manual reports from the Program Manager. This is not a periodic reporting role. Build a?real-time performance intelligence system?that enables proactive decision-making, identifies emerging risks before they become performance failures, and demonstrates mission value through documented metrics. Works directly determines whether ACC leadership trusts the data they see—or whether they question every number. Required Qualifications: • 3+ years?of DoD or federal government data analytics and dashboard development experience • Proven track record building executive-level dashboards with automated data integration from multiple source systems • Experience supporting performance-based contracts with KPI-driven QASP surveillance • Familiarity with DoD data governance, security classification, and PII handling requirements • CompTIA Security+?(DoD 8140.03 baseline) – Required Technical Proficiency (Required): • Power BI?/ Power Automate proficiency –?Required?(must have hands-on experience building dashboards with automated data refresh, calculated fields, and drill-down capabilities) • Advanced proficiency with?Microsoft Excel?(Power Query, Power Pivot, DAX formulas, pivot tables, advanced charting) • SQL?query writing for data extraction and transformation • Experience with?DAF365?and?SharePoint?environments –?Strongly Preferred • Familiarity with?Power Automate?for workflow automation and data pipeline orchestration Analytical Competencies: • Strong statistical analysis and data visualization skills • Ability to translate complex data into executive-level narratives and actionable insights • Understanding of performance measurement frameworks (KPIs, OKRs, Balanced Scorecard) • Experience with trend analysis, variance analysis, and predictive modeling • Attention to detail in data validation and quality assurance Preferred Qualifications: • Microsoft Certified: Data Analyst Associate (Power BI certification) • Tableau Desktop Specialist or Certified Associate certification • Experience with Python or R for advanced statistical analysis • Background supporting Air Force or ACC organizations • Familiarity with Earned Value Management (EVM) and schedule performance metrics • Understanding of AI/ML platforms, RPA tools, or data analytics applications • Previous work supporting DoD AI/data initiatives • Experience with FedRAMP-authorized cloud platforms (Azure Government, AWS GovCloud) Essential Job Functions: Live Performance Dashboard Development & Maintenance: • Build and deploy the?live Performance Dashboard?within?60 days of contract award?on?Power BI?hosted on FedRAMP-authorized or?DAF365?platforms • Integrate data feeds from multiple source systems including: • Token and License Management System (TLMS)?– token allocation, utilization, compliance status by wing and directorate • Learning Management System (LMS)?– training completions, assessment scores, proficiency tracking • Help Desk Ticketing System?– response times, resolution rates, recurring issue categories • Integrated Master Schedule (IMS)?– task completion, schedule performance, milestone tracking • Workflow Development Pipeline?– prototype status, transition timelines, ROI documentation • Ensure dashboard displays all six PWS-required KPI categories: • Training completions prior to access grant • Token and license utilization by wing and directorate • AI and RPA workflow development and transition status • Help desk response and resolution rates • Travel execution against approved wing visit schedules • Quarterly performance trends and year-over-year comparisons Data Integration & Quality Assurance: • Establish automated data pipelines from source systems to the dashboard with?daily refresh cycles?(or more frequent where technically feasible) • Validate data accuracy through cross-referencing with source system reports and manual audits • Identify and resolve data quality issues including missing records, duplicate entries, and classification mismatches • Coordinate with the?Token/Resource Administrator,?Help Desk Analysts, and?Program Analyst?to ensure source data integrity • Document all data transformation logic, calculation methodologies, and business rules in technical specifications • Maintain a data dictionary defining every metric, dimension, and KPI displayed on the dashboard Quarterly Performance Brief Data Packages: • Generate comprehensive?Quarterly Performance Brief data packages?for PM and COR review?5+ business days?before scheduled briefs • Produce executive summary slides showing KPI trends, QASP standard compliance, and performance variance analysis • Develop drill-down appendices with wing-level breakouts, directorate comparisons, and time-series trend charts • Coordinate with the?Stakeholder Engagement & KM Specialist?to package metrics into governance-ready narratives • Prepare data visualizations optimized for executive audiences (clear, concise, actionable) • Document all data sources, assumptions, and calculation methods for COR transparency Service Desk Trend Analysis & Training Feedback Loop: • Conduct?monthly service desk trend analysis?identifying: • Top 10 recurring issue categories requiring knowledge base articles or training updates • Response and resolution time performance against QAP standards • Ticket volume trends by wing, directorate, and platform • Knowledge gaps indicating curriculum deficiencies • Platform issues requiring vendor escalation or technical advisory engagement • Deliver service desk analysis reports to the?Deputy PM?within?5 business days?of each month close to feed the?training feedback loop • Track time from knowledge gap identification to updated training deployment as a mandatory KPI • Measure knowledge base utilization impact on ticket volume reduction over time Utilization Analytics & Resource Optimization: • Analyze token and license utilization patterns to identify: • Underutilized allocations suitable for reallocation • High-demand wings requiring additional resource allocation • Cost-sharing opportunities across participating wings • Compliance gaps where users received tokens without completing training • Generate?monthly utilization reports?for the Token/Resource Administrator showing allocation efficiency and compliance status • Produce cost-per-user and cost-per-wing analytics supporting ACC budget planning • Forecast future resource requirements based on training completion trends and wing expansion plans Ad Hoc Analysis & Decision Support: • Respond to ad hoc data requests from the PM, COR, and functional leads within?2 business days • Conduct root cause analysis when KPIs fall below QASP thresholds, identifying contributing factors and corrective action recommendations • Support?RAID log?population with data-driven risk assessments and impact quantification • Perform comparative analyses across wings to identify best practices and adoption barriers • Develop predictive models forecasting training completion rates, token demand, and workflow development throughput Schedule and Availability: Core Hours: 0800-1700 EST, Monday-Friday), with occasional extended hours to meet mission deadlines or support operational events Flexibility:? Occasional early morning or evening meetings to accommodate wing schedules across time zones Surge Periods:? Increased hours during major milestones, events, or exercises (with advance notice) Security Environment: • Work with classified information up to Top Secret/SCI level • Compliance with OPSEC, CUI handling, and classification protocols • Subject to security inspections, audits, and continuous evaluation • Adherence to base access, badge, and facility security requirements Performance Expectations: Measured against deliverable quality and timeliness: • Dashboard operational within 60 days?of contract award with all six PWS KPI categories integrated • Daily data refresh cycles?maintained with 99%+ uptime (excluding planned maintenance) • Quarterly performance brief data packages?delivered 5+ business days before scheduled briefs with zero data accuracy issues requiring correction • Monthly service desk trend analysis?delivered within 5 business days of month close • Ad hoc analysis requests?completed within 2 business days of PM/COR request • Data quality audits?conducted quarterly with findings documented and corrective actions implemented within 10 days Ref: #851-Rockville-S1 #M1 #LI-VH1

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About System One

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System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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