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Help Desk Data Analyst Jobs in Oklahoma (NOW HIRING)

McAfee & Taft

HELP DESK I

Tulsa, OK · On-site

$18.25 - $24.75/hr

POSITION SUMMARY The Help Desk I works within the IT team to provide responsive firm-wide support ... Engage in root-cause analysis (problem management) to identify and correct the source of technology ...

KICKAPOO CASINO

Help Desk Technician

Harrah, OK · On-site

$19.25 - $26/hr

Install and label power and communication cables to equipment, installs and tests data cabling ... Able to analyze needs and product requirements to create a workable design solution. * Deal ...

KICKAPOO CASINO

Help Desk Technician

Harrah, OK

$19.25 - $26/hr

Install and label power and communication cables to equipment, installs and tests data cabling ... Able to analyze needs and product requirements to create a workable design solution. * Deal ...

MidFirst Bank

LifeShield Help Desk Support

Oklahoma City, OK · On-site

$14 - $17.75/hr

Help Desk employees are deskside support professionals who provide hands-on and remote technical ... Escalate complex issues to specialized teams, assist with root-cause analysis, support IT projects ...

MidFirst Bank

LifeShield Help Desk Support

Oklahoma City, OK · On-site

$15.75 - $20.25/hr

Help Desk employees are deskside support professionals who provide hands-on and remote technical ... Escalate complex issues to specialized teams, assist with root-cause analysis, support IT projects ...

Dental Depot

Data Analyst

Oklahoma City, OK · On-site

DATA ANALYST POSITION SUMMARY THIS POSITION IS IN STATE, IN OKLAHOMA CITY. IT IS NOT A REMOTE ... Reasonable accommodation may be made to help enable qualified individuals with disabilities to ...

Robert Half

Help Desk/Desktop Support

Oklahoma City, OK · On-site

$20 - $24/hr

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and dependable desktop support for end users in Oklahoma City, Oklahoma. This Long-term Contract ...

BOK Financial

Senior Marketing Data Analyst

Tulsa, OK · On-site

$75K - $94K/yr

Bonus Type Discretionary Summary Join BOK Financial as a Senior Marketing Data Analyst and play a key role in helping shape marketing strategies across the organization. As part of the Consumer Data ...

BOK Financial

Senior Marketing Data Analyst

Tulsa, OK

$75K - $94K/yr

Bonus Type Discretionary Summary Join BOK Financial as a Senior Marketing Data Analyst and play a key role in helping shape marketing strategies across the organization. As part of the Consumer Data ...

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Help Desk Data Analyst information

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

What are popular job titles related to Help Desk Data Analyst jobs in Oklahoma?

For Help Desk Data Analyst jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Help Desk Data Analyst jobs in Oklahoma look for?

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What cities in Oklahoma are hiring for Help Desk Data Analyst jobs?

Cities in Oklahoma with the most Help Desk Data Analyst job openings:

Help Desk Data Analyst jobs near you

Help Desk Technician

UNITED PETROLEUM TRANSPORTS INC

Oklahoma City, OK

$18.50 - $25/hr

Full-time

Posted 21 days ago

Job description

The Help Desk Technician will be primarilyresponsible for assisting in the troubleshootingof IT tickets.

What a Help Desk Technician does daily:

  • Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user's satisfaction
  • First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment
  • Provide support for Windows 10 Laptop/Desktop Operating Systems
  • Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Analyze and resolve problems with core business applications
  • Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)

Additional Responsibilities:

  • Carries out duties assigned System Administrators or Director of Information Technology as required.

Education and Experience:

  • Abilitiesin Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly

Knowledge, Skills and Abilities:

  • Experience with all Microsoft Standard Applications/Operating Systems
  • Office 365 support and administration
  • Knowledge of Active Directory administration including account creation, group member administration, and computer management
  • Excellent troubleshooting skills
  • Excellent Customer Service & interpersonal skills
  • Excellent verbal and written communication skills
  • Self-starter with detail oriented work habits
  • Able to maintain confidentiality
  • Display professional demeanor

Physical Requirements:

  • Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
  • Occasional lifting (up to 20 pounds).

Working Conditions:

  • Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.

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