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Help Desk Data Analyst Jobs in Texas (NOW HIRING)

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Help Desk Analyst

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...

Deal Desk Analyst

Richardson, TX · On-site

$56K - $95K/yr

Overview The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote ... This person will be a key member of the Finance team to help grow and drive the business through ...

Deal Desk Analyst

Richardson, TX · On-site

$56K - $95K/yr

The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote package ... This person will be a key member of the Finance team to help grow and drive the business through ...

Overview The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote ... This person will be a key member of the Finance team to help grow and drive the business through ...

Help Desk Analyst

Austin, TX · Hybrid

$23.25 - $24/hr

Help Desk Analyst Hybrid | Monday-Friday | Day Shift Our client is growing their Help Desk team and is looking for a reliable, customer‑focused IT professional who enjoys solving problems and ...

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area ...

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

Service performance and availability monitoring Active Directory account creation Data backup and ... Strong at honest analysis, and finding hidden answers to problems. Strong customer service ...

Help Desk Support

College Station, TX · On-site

$15.75 - $21.50/hr

Diagnose and resolve hardware, software, and network issues by troubleshooting and analyzing system ... Identify opportunities to streamline data exchange processes and reduce manual work. * Identify ...

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... configuration, data integrity, and optimal system utilization. • Escalate complex issues to ... analytical, troubleshooting, and problem-solving skills with attention to detail. • Strong ...

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

... Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more ... What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ...

... Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more ... What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ...

... Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more ... What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ...

Help Desk Associate

Addison, TX

$18 - $24.25/hr

Maintain student and parent data across applications and systems * Manage and maintain ... Document, track, prioritize, manage, and work customer requests using help desk software

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Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Texas? For Help Desk Data Analyst jobs in Texas, the most frequently searched job titles are:
What cities in Texas are hiring for Help Desk Data Analyst jobs? Cities in Texas with the most Help Desk Data Analyst job openings:
Infographic showing various Help Desk Data Analyst job openings in Texas as of July 2026, with employment types broken down into 88% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution.

Help Desk Analyst

Ubertal Inc

San Antonio, TX • On-site

$18.50 - $25.25/hr

Contractor

Re-posted 3 days ago


Job description

Job Title: Help Desk Support Analyst
Location: San Antonio, TX
Duration: 8-month contract
 

We are hiring for the role of Help Desk Support Analyst. Below are the key details:

Role Overview
Provide first-level technical support to users, resolving hardware, software, and system issues while ensuring efficient documentation and escalation.

Key Responsibilities
• Provide first-level support for hardware, software, and system issues
• Diagnose and resolve user-reported technical problems
• Document incidents and resolutions in a ticketing system
• Configure, troubleshoot, and deploy laptops and related equipment
• Perform remote support and software installations
• Coordinate repairs with external vendors
• Support Microsoft Office, Windows OS, email, and helpdesk tools
• Assist with basic networking and connectivity issues

Required Skills & Experience
• 2+ years of help desk or technical support experience
• Strong knowledge of Windows operating systems
• Experience with Microsoft Office Suite and common business applications
• Familiarity with networking and database concepts
• Strong troubleshooting and customer support skills

Preferred Skills
• Associate’s degree in Computer Science or related field
• A+ or Microsoft Desktop Support certification

Education
• High School Diploma or GED required