$20 - $27.25/hr
The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for ... Ability to define problems, collect data, establish facts and draw valid conclusions quickly
$20 - $27.25/hr
The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for ... Ability to define problems, collect data, establish facts and draw valid conclusions quickly
Help Desk Analyst
San Antonio, TX · On-site
$18.50 - $25.25/hr
Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...
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Help Desk Analyst
San Antonio, TX · On-site
$18.50 - $25.25/hr
Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...
Help Desk Analyst
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...
Help Desk Analyst
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...
Help Desk Analyst
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...
Help Desk Analyst
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...
Help Desk Analyst
Coppell, TX · On-site
$40K - $55K/yr
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...
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Help Desk Analyst
Coppell, TX · On-site
$40K - $55K/yr
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...
Deal Desk Analyst
Richardson, TX · On-site
$56K - $95K/yr
Overview The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote ... This person will be a key member of the Finance team to help grow and drive the business through ...
Deal Desk Analyst
Richardson, TX · On-site
$56K - $95K/yr
Overview The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote ... This person will be a key member of the Finance team to help grow and drive the business through ...
Deal Desk Analyst
$56K - $95K/yr
The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote package ... This person will be a key member of the Finance team to help grow and drive the business through ...
Deal Desk Analyst
$56K - $95K/yr
The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote package ... This person will be a key member of the Finance team to help grow and drive the business through ...
Deal Desk Analyst
$56K - $95K/yr
Overview The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote ... This person will be a key member of the Finance team to help grow and drive the business through ...
Deal Desk Analyst
$56K - $95K/yr
Overview The Deal Desk Data Analyst based in Richardson, Texas leads the process supporting quote ... This person will be a key member of the Finance team to help grow and drive the business through ...
This is not a traditional help desk role. If you've ever felt underutilized in a pure support ... Data & Analytics * Build and maintain interactive dashboards and reports using Power BI and/or ...
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This is not a traditional help desk role. If you've ever felt underutilized in a pure support ... Data & Analytics * Build and maintain interactive dashboards and reports using Power BI and/or ...
IT Data Analyst & Support Specialist
$32 - $40/hr
This is not a traditional help desk role. If you've ever felt underutilized in a pure support ... Data & Analytics * Build and maintain interactive dashboards and reports using Power BI and/or ...
IT Data Analyst & Support Specialist
$32 - $40/hr
This is not a traditional help desk role. If you've ever felt underutilized in a pure support ... Data & Analytics * Build and maintain interactive dashboards and reports using Power BI and/or ...
IT Data Analyst & Support Specialist
Dallas, TX · On-site
$32 - $40/hr
This is not a traditional help desk role. If you've ever felt underutilized in a pure support ... Data & Analytics * Build and maintain interactive dashboards and reports using Power BI and/or ...
IT Data Analyst & Support Specialist
Dallas, TX · On-site
$32 - $40/hr
This is not a traditional help desk role. If you've ever felt underutilized in a pure support ... Data & Analytics * Build and maintain interactive dashboards and reports using Power BI and/or ...
Help Desk Analyst
Austin, TX · Hybrid
$23.25 - $24/hr
Help Desk Analyst Hybrid | Monday-Friday | Day Shift Our client is growing their Help Desk team and is looking for a reliable, customer‑focused IT professional who enjoys solving problems and ...
Help Desk Analyst
Austin, TX · Hybrid
$23.25 - $24/hr
Help Desk Analyst Hybrid | Monday-Friday | Day Shift Our client is growing their Help Desk team and is looking for a reliable, customer‑focused IT professional who enjoys solving problems and ...
Help Desk
Austin, TX · On-site
$19.75 - $26.75/hr
Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area ...
Help Desk
Austin, TX · On-site
$19.75 - $26.75/hr
Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area ...
Help Desk Support
$19.75 - $26.75/hr
Service performance and availability monitoring Active Directory account creation Data backup and ... Strong at honest analysis, and finding hidden answers to problems. Strong customer service ...
Help Desk Support
$19.75 - $26.75/hr
Service performance and availability monitoring Active Directory account creation Data backup and ... Strong at honest analysis, and finding hidden answers to problems. Strong customer service ...
Help Desk Support
$15.75 - $21.50/hr
Diagnose and resolve hardware, software, and network issues by troubleshooting and analyzing system ... Identify opportunities to streamline data exchange processes and reduce manual work. * Identify ...
Help Desk Support
$15.75 - $21.50/hr
Diagnose and resolve hardware, software, and network issues by troubleshooting and analyzing system ... Identify opportunities to streamline data exchange processes and reduce manual work. * Identify ...
Help Desk Support
College Station, TX · On-site
$15.75 - $21.50/hr
Diagnose and resolve hardware, software, and network issues by troubleshooting and analyzing system ... Identify opportunities to streamline data exchange processes and reduce manual work. * Identify ...
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Help Desk Support
College Station, TX · On-site
$15.75 - $21.50/hr
Diagnose and resolve hardware, software, and network issues by troubleshooting and analyzing system ... Identify opportunities to streamline data exchange processes and reduce manual work. * Identify ...
Help Desk Support
College Station, TX · On-site
$15.75 - $21.50/hr
Diagnose and resolve hardware, software, and network issues by troubleshooting and analyzing system ... Identify opportunities to streamline data exchange processes and reduce manual work. * Identify ...
Help Desk Support
College Station, TX · On-site
$15.75 - $21.50/hr
Diagnose and resolve hardware, software, and network issues by troubleshooting and analyzing system ... Identify opportunities to streamline data exchange processes and reduce manual work. * Identify ...
Yardi Help Desk Support
Dallas, TX · On-site
$20.25 - $27.75/hr
... configuration, data integrity, and optimal system utilization. • Escalate complex issues to ... analytical, troubleshooting, and problem-solving skills with attention to detail. • Strong ...
Yardi Help Desk Support
Dallas, TX · On-site
$20.25 - $27.75/hr
... configuration, data integrity, and optimal system utilization. • Escalate complex issues to ... analytical, troubleshooting, and problem-solving skills with attention to detail. • Strong ...
Help Desk Analyst L2
$30 - $33.65/wk
... Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more ... What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ...
Help Desk Analyst L2
$30 - $33.65/wk
... Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more ... What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ...
Help Desk Analyst L2
Dallas, TX · On-site
$30 - $33.65/hr
... Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more ... What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ...
Help Desk Analyst L2
Dallas, TX · On-site
$30 - $33.65/hr
... Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more ... What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ...
Help Desk Data Analyst information
What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?
To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.
How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?
A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.
What does a Help Desk Data Analyst do?
A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Texas? For Help Desk Data Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Texas look for? The top searched job categories for Help Desk Data Analyst jobs in Texas are:
What cities in Texas are hiring for Help Desk Data Analyst jobs? Cities in Texas with the most Help Desk Data Analyst job openings:
$20 - $27.25/hr
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.
Job DescriptionThe role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for tickets and / or work orders from creation to resolution. The Help Desk Analyst will manage multiple priorities; follow through on open tickets to completion, and escalate problems as appropriate following Help Desk procedures.Essential Functions
- Respond promptly to telephone calls and emails send to the Help Desk
- Open and/or close work orders (via Help Desk Software) on each call received
- Guide end-users through troubleshooting procedures to restore services
- Escalate problems and requests as necessary to ensure a positive resolution
- Diagnose and troubleshoot problems with PCs, software, communications devices, servers and network connections as required
- Coordinate with supporting teams to ensure proper hand-off, escalation, and closure of Helpdesk tickets
- Conduct installation, upgrade and overall maintenance of PC desktop systems, software and
- peripherals.
- Demonstrate an increasing level of proficiency in hardware, software, networking and other technologies supported by TSTC.
Education/Experience/Knowledge/Skills
- Associates Degree in Technical field
- 1-2 years desktop and network troubleshooting experience across multiple vendor platforms, various printers, PDA's and IP Phones
- 1-2 years experience installing and troubleshooting Microsoft Windows XP/Vista/7 and Office 2003/7/10, Anti-Virus software and Malware
- 1-2 years experience in administering Microsoft Server 2003/2008 and Active Directory
- Ability to work effectively without constant supervision and as a team player
- Ability to define problems, collect data, establish facts and draw valid conclusions quickly
- Ability to communicate effectively with co-workers and clients verbally and through written communication
- Excellent time management skills
- Ability to multi-task many requests in an organized and timely manner
- Must be able to balance and prioritize requests from multiple people
- CompTIA, A+, Network+, or ITIL Foundations a plus
- May need to work evening or weekend hours for server maintenance or break/fix repairs.
Equal Opportunity Employer
Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Employment Eligibility Verification
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
Background Checks
A criminal history background check will be required for the finalist(s) under consideration for this position.
About TSTC Robotics
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
11 - 50 Employees
Headquarters location
Waco, TX, US
Year founded
1991