ZipRecruiter

Log In

1

Help Desk Data Analyst Jobs in Texas (NOW HIRING)

Chenega MIOS

Help Desk Specialist

San Antonio, TX · On-site

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your ... HDI Customer Service Representative or Support Center Analyst certification. * Experience with ...

Chenega MIOS

Help Desk Supervisor

San Antonio, TX · On-site

Help Desk Supervisor San Antonio, Texas (Remote) Are you ready to enhance your skills and build ... Analyze performance dashboards and operational metrics to identify trends, mitigate risks, and ...

Chronos Operations, LLC

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your ... HDI Customer Service Representative or Support Center Analyst certification. * Experience with ...

Merge IT

Help Desk Analyst - Plano, TX

Plano, TX · On-site

$19.75 - $27/hr

Merge IT is seeking to add six Help Desk Analysts to their team in Plano, TX. The First Level Analyst will provide technical support for contact center systems and engage with customers through ...

Chronos Operations, LLC

Help Desk Supervisor San Antonio, Texas (Remote) Are you ready to enhance your skills and build ... Analyze performance dashboards and operational metrics to identify trends, mitigate risks, and ...

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... data, and productivity applications within a Citrix environment. * Help users access key clinical ...

Ensign Services

IT Help Desk Analyst

Dallas, TX

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... data, and productivity applications within a Citrix environment. * Help users access key clinical ...

AutoSavvy

Help Desk III

San Antonio, TX · On-site

$18 - $24.25/hr

Perform root-cause analysis for recurring or high-impact incidents and implement long-term ... Protect confidential and sensitive information by adhering to access-control, data-protection, and ...

Total Site Solutions

IT Help Desk Lead

Georgetown, TX · On-site

IT Help Desk Lead Total Site Solutions, Georgetown, TX., is in search of a knowledgeable and ... TSS designs, deploys, equips, and manages data centers and other technology environments for ...

Leidos

Help Desk Specialist

San Antonio, TX · On-site

$59K - $106K/yr

Perform incident analysis to determine possible cause and potential fix. * Develop, implement, and ... data, applicable bargaining agreement (if any), or other law.

previous pagenext page

Showing results 21-40

All JobsHelp Desk Data Analyst JobsHelp Desk Data Analyst Jobs in Texas

Help Desk Data Analyst information

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

What are popular job titles related to Help Desk Data Analyst jobs in Texas?

For Help Desk Data Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk Data Analyst jobs in Texas look for?

The top searched job categories for Help Desk Data Analyst jobs in Texas are:

What cities in Texas are hiring for Help Desk Data Analyst jobs?

Cities in Texas with the most Help Desk Data Analyst job openings:

Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Help Desk Specialist

Chenega MIOS

San Antonio, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Req ID: 41874
Summary
Join Our Talent Network
Stay connected. Explore future opportunities. Engage on your terms.
Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega MIOS opportunities in government contracting Contingent upon position availability and completion of the BI process.
Help Desk Specialist
San Antonio, TX (Remote)
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chronos Operations, LLC is seeking a Help Desk Specialist to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) . This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering firstlevel technical support and customer service.
Responsibilities
  • Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters) via the external 866 number.
  • Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
  • Record all technology incidents/service requests in ServiceNow, documenting all actions performed and information required for next-level support.
  • Provide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity.
  • Perform password resets, account unlocks, and initial request intake adhering to security policies.
  • Provide first-level resolution using established troubleshooting methods and knowledge articles.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls.
  • Monitor and communicate ticket status to internal or external customers.
  • Identify and escalate potential major incidents affecting multiple end users.
  • Participate in major incident bridge calls and communicate customer impact.
  • Handle Sensitive VIP customer contacts with timely, accurate escalation and follow-up.
  • Verify ACE portal accessibility after maintenance events.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Support ACE-related inquiries from Trade and PGA customers, including trade facilitation, compliance, and enforcement.
  • Other duties as assigned.

Qualifications
  • High school diploma or GED equivalent.
  • 1+ year of IT Help Desk or Technical Customer Support experience.
  • Must be available to support rotating shift, 24x7x365 coverage required.
  • U.S. Citizenship required; must pass CBP Background Investigation (BI).

Preferred Qualifications:
  • Bachelors degree in Business Administration, Information Technology, or related field preferred.
  • CompTIA A+ or similar IT certification.
  • Bilingual (English/Spanish) preferred, specific vacancies may require bilingual abilities
  • Must be available to support rotating shift, 24x7x365 coverage required.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Experience with ServiceNow ITSM platform.
  • Experience with VPN troubleshooting (Global Protect, Zscaler).
  • Experience with ACE (Automated Commercial Environment) system.
  • Experience supporting Trade/PGA customers.
  • Prior federal government or CBP help desk experience.
  • Experience with Amazon Connect or similar ACD system.

Knowledge, Skills and Abilities:
  • Working knowledge of Windows OS, Microsoft Office products, Active Directory, and basic networking.
  • Expertise in various tools like Microsoft Project, ServiceNow and Amazon Connect.
  • Ability to manage multiple tickets, meeting SLA commitments, and maintaining accurate documentation.
  • Ability to identify and resolve IT issues quickly, following escalation protocol.
  • Ability to work with internal teams and other agencies to resolve cross-functional IT needs
  • Ability to support rotating shift, 24x7x365 coverage required.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Ability to analyze customer feedback and performance metrics to drive continuous improvement.
  • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
  • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
  • Strong written and verbal communication skills for technical documentation and stakeholder coordination.
  • Excellent communication, leadership, and project management skills.
  • Ability to work effectively in cross-functional teams and under senior analyst guidance.
  • Ability to meet minimum clearance requirements.
  • Ability to work nights, weekends, and holidays as required.
  • Ability to travel 10%.

How youll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOSs culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenegas impact on the world.
Chenega MIOS News- ;br>
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - ;br>
Glassdoor - _IE369514.11,23.htm
LinkedIn - ;br>
Facebook - ;br>
#Chronos Operations, LLC
Teleworking Permitted?
Yes
Teleworking Details
Remote within 1 hour of commute to site location.
Estimated Salary/Wage
Up to USD $17.00/Hr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

Apply