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Help Desk Data Analyst Jobs in Kentucky (NOW HIRING)

Pomeroy

Help Desk Technician

Hebron, KY

$19.25 - $26/hr

Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate ... Business and analytical problem solving skills * Communication skills * Ability to work ...

New

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

The role requires analyzing and resolving various hardware and software issues while maintaining ... Preferred : • Some college preferred. • Minimum of 1 of year previous help desk/call center ...

Ramey-Estep Homes, Inc

Help Desk Technician

KY · On-site

$17.25 - $23.25/hr

Remove old equipment and perform data migration to new machines. * Conduct follow-up with users as ... Must have excellent analytical and diagnostic skills Excellent communication and interpersonal ...

Ramey-Estep / Re-group

Help Desk Technician

Rush, KY · On-site

$17.25 - $23.25/hr

Remove old equipment and perform data migration to new machines. * Conduct follow-up with users as ... Must have excellent analytical and diagnostic skills Excellent communication and interpersonal ...

defi AUTO LLC

Client Support Desk Analyst

Frankfort, KY · On-site

$17.75 - $24.25/hr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Lexair, inc.

IT Help Desk Technician

Lexington, KY

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... Strong analytical skills to diagnose and resolve technical problems effectively. * Experience ...

Lexair, inc.

IT Help Desk Technician

Lexington, KY · On-site

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... Strong analytical skills to diagnose and resolve technical problems effectively. * Experience ...

Goodwill Kentucky

Data Analyst

Louisville, KY · On-site

If you are looking for an opportunity that allows you to reach new goals while helping other's in your community, the Data Analyst opportunity is for you. Goodwill's Mission is to connect Kentucky ...

The Georgetown University

Data Analyst

Bowling Green, KY

$26.26 - $48.32/hr

Work Interactions The Data Analyst will work with and assist the Clinical Research Coordinator ... Partners with clinical staff to help with the data requirements of research functions * Creates and ...

U.S. Army

IT Help Desk

Ashland, KY · On-site

$40K - $80K/yr

The skills you learn will help prepare you for a career as a network support technician, data-processing technician or computer programmer. PARTNERSHIP FOR YOUTH SUCCESS (PAYS) PROGRAM: Those ...

The National Academies of Sciences, Engineering, and Medicine

$69K - $87K/yr

As a Senior Business Data Analyst, you will serve as a senior analytics partner and business intelligence subject matter expert, helping offices across the institution transform complex data into ...

Yum

Group Leader, BoH - Data Management

Louisville, KY · On-site

$89K - $105K/yr

Lead a high performing team of data analysts responsible for creation and support of BOH and menu ... Respond to and resolve Help Desk incidents and other escalations with a strong customer service ...

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Help Desk Data Analyst information

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

What are popular job titles related to Help Desk Data Analyst jobs in Kentucky?

For Help Desk Data Analyst jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Help Desk Data Analyst jobs in Kentucky look for?

The top searched job categories for Help Desk Data Analyst jobs in Kentucky are:

What cities in Kentucky are hiring for Help Desk Data Analyst jobs?

Cities in Kentucky with the most Help Desk Data Analyst job openings:

Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Help Desk Analyst

Louisville, KY • On-site

American Commercial Barge Line LLC
Transportation and Warehousing • 1 - 5K employees

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Great coworkers

Good employer

Respectful managers

Learn more about American Commercial Barge Line LLCexternal

$19.75 - $27/hr

Full-time

Re-posted 17 days ago

Job description

Job Title: Help Desk Analyst
Company: American Commercial Barge Line
Location: ACBL HQ - Jeffersonville, IN
Job Type: Full-Time; Salary
 
Ready to launch your IT career with a company that keeps America’s waterways moving? American Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!  

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. 

What you will be doing... Your IMPACT  

Essential Duties/Functions:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL’s Service Desk.
  • Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
  • Escalate unresolved issues to Tier II or Tier III support as needed.
  • Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
  • Log all support interactions and resolutions in the ticketing system.
  • Follow-up with users to ensure issues are resolved satisfactorily.
  • Performs all other duties as assigned.

What we are looking for...    

You will need to have: 

  • High School Diploma/GED
  • Proficiency in office productivity software such as Microsoft Office 365
  • Skills in hardware and software support techniques with an understanding of desktop and laptop configurations 
  • Excellent interpersonal and communication skills
  • Ability to project a positive, professional image in all dealings with both internal and external customers
  • Excellent customer service skills
  • Be able to perform the essential functions of the job in a normal office environment or shipyard facility
  • Ability to lift 30-40 lbs
  • Work an on-call rotation every 4-5 weeks.
  • Travel as required (onboard vessels and facilities) 

Even better if you have...

  • A Bachelor's degree
  • 0-3 years of experience in the Information Systems field
  • A-Plus certification
  • Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

Exempt

What American Commercial Barge Line employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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