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Technical Analyst

Location: Merrifield, Virginia (Hybrid)

This entry to mid-level Technical Analyst position supports the development of web, mobile, chat, and voice solutions. The role involves collaborating with business analysts, solution architects, developers, and testers to assess needs and define technical system requirements. The successful candidate will work to translate business needs into the technical system requirements of the product.

• Assume leadership of collaboration with product ownership to translate business need into the technical system requirements of the product.
• Proactively identify requirement gaps and issues to product ownership.
• Ensure non-happy path scenarios are considered and handled.
• Advocate for solutions that consider ease of maintenance and component reuse opportunities.
• Leverage documentation and test versions of applications and APIs to inform enhancement opportunities.
• Investigate enterprise and vendor APIs to determine data availability.
• Map data between interfacing systems.
• Assist lead analysts in developing and prioritizing features and epics.
• Participate in all Scrum-related meetings, including project planning, sprint planning, and daily stand-ups.
• Perform application and services tests and validations.
• Create system requirement documentation for applications and services, including interface specifications.
• Provide demonstrations to the internal project team and business stakeholders.
• Work closely with Business, Quality Assurance, and development teams on projects and to address production issues.
• Utilize system documentation, database information, application logs, and scenario testing to determine the root cause of system issues.

• 8 or more years of relevant information technology experience.
• Experience capturing technical requirements for information systems or applications.
• Experience working with APIs.
• Familiarity with multi-tier applications (application layer, services layer, data layer).
• Experience conducting complex technical analysis across multiple products.
• Experience working in an Agile methodology.
• Experience writing requirements for a system.

• General understanding or working knowledge of services-oriented architecture/microservices.
• Knowledge of enterprise and vendor API integration.
• Understanding of managing system behavior through configurable variables.
• Knowledge of error handling, XML, and JSON data structures.
• Ability to write SQL queries.

• Problem-solving skills and ability to work well under pressure.
• Excellent verbal and written communication skills with the ability to partner with various levels of leadership.

• Experience writing front-end mobile and/or web application requirements.
• Experience writing back-end service requirements.
• Experience using tools such as Postman or SoapUI to exercise APIs.
• Experience in the financial industry.
• Experience working on requirements for native mobile applications.

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.