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Help Desk Data Analyst Jobs in Kentucky (NOW HIRING)

Data Scientist Analyst Location: This role requires associates to be in-office 1 day per week ... In this role, you will help modernize how emerging cost drivers are detected using real-time data ...

Junior NOC Analyst

Bowling Green, KY · On-site

$21.91 - $26.31/hr

Provide Help Desk call and issue tracking for all issues, providing simple Help Desk support during ... Strong analytical and problem-solving skills. * Proficiency in using network monitoring and ...

... IT help desk, support, or customer service role * Knowledge of any ticketing system ... user data. * Set up and configure new Windows desktop/laptops or mobile devices for new hires.

This role partners closely with OX, Store Enablement/Training, Help Desk/Support, Corporate ... Experience using data, reporting, or trend analysis to identify opportunities and recommend ...

Operations Experience Specialist

Frankfort, KY · On-site

$44K - $59K/yr

This role partners closely with OX, Store Enablement/Training, Help Desk/Support, Corporate ... Experience using data, reporting, or trend analysis to identify opportunities and recommend ...

They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical ...

Epic Analyst-REMOTE

Bowling Green, KY · On-site +1

$78K - $164K/yr

Req ID: 381910 NTT DATA Services strives to hire exceptional, innovative, and passionate ... Analysis Senior Specialist to join our Clinical Service Desk team. This position will have the ...

Epic Analyst-REMOTE

Bowling Green, KY · Remote

$78K - $164K/yr

Req ID: 381910 NTT DATA Services strives to hire exceptional, innovative, and passionate ... Analysis Senior Specialist to join our Clinical Service Desk team. This position will have the ...

Epic Analyst-REMOTE

Bowling Green, KY · Remote

$78K - $164K/yr

Req ID: 381910 NTT DATA Services strives to hire exceptional, innovative, and passionate ... Analysis Senior Specialist to join our Clinical Service Desk team. This position will have the ...

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Respond to IT service requests to our contact center via email, chat and/or customer-facing portal. * Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue ...

Showing results 21-40

Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Kentucky? For Help Desk Data Analyst jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Kentucky look for? The top searched job categories for Help Desk Data Analyst jobs in Kentucky are:
What cities in Kentucky are hiring for Help Desk Data Analyst jobs? Cities in Kentucky with the most Help Desk Data Analyst job openings:
Infographic showing various Help Desk Data Analyst job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Data Scientist Analyst

Elevance Health

Louisville, KY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


Elevance Health rating

7.7

Company rating: 7.7 out of 10

Based on 351 frontline employees who took The Breakroom Quiz

200th of 304 rated insurance


Job description

Data Scientist Analyst

Location: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to one of our Pulse Point locations in Indianapolis, IN, Louisville, KY or Waukesha, WI. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

As a Data Scientist Analyst, you will support the development of innovative analytics and AI solutions that uncover early signals in cost trends across Medicaid, Medicare, Local Group, and Individual markets. You'll collaborate with actuaries, finance leaders, and business stakeholders to enhance decision-making through advanced modeling, automation, and insight delivery.

In this role, you will help modernize how emerging cost drivers are detected using real-time data, AI-powered insights, and dynamic tools to support critical decisions for executive, actuarial, and financial audiences. Join us to shape the future of health cost forecasting.

How you will make an impact:

  • Develop and implement predictive models, trend detection algorithms, and statistical analyses using weekly claims, pharmacy, lab, and authorization data to identify emerging cost drivers.

  • Apply machine learning and AI techniques to uncover leading indicators of health utilization trends and improve predictive accuracy of actuarial and financial models.

  • Build and enhance interactive dashboards and executive tools that translate complex data into actionable insights for business and finance leaders.

  • Design and implement scalable machine learning models and LLM-based solutions.

  • Apply NLP techniques and prompt engineering to build conversational and generative AI systems.

  • Develop APIs using FastAPI or Flask for model serving and integration.

  • Execute algorithms to address specific business problems under the direction of team lead or manager.

  • Work with datasets of moderate size and complexity.

  • Develop visualization of analysis output for business users and publish results under the direction of team lead or manager.

  • Support the evolution of early-warning systems and automation for trend monitoring and reporting across multiple lines of business.

  • Translate model outputs and statistical insights into clear business narratives that inform planning, pricing, and strategic actions.

Minimum Requirements:

Requires a Bachelor's degree in Statistics, Computer Science, Mathematics, Machine Learning, Econometrics, Physics, Biostatistics or related Quantitative disciplines and 1 or more years of experience in predictive analytics or equivalent; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences:

  • Prior experience in healthcare analytics or trend analysis is a strong advantage highly preferred.

  • Proven ability to communicate technical findings and complex concepts to a non-technical audience and develop compelling visual narratives highly preferred.

  • Proficiency with Python, R, SQL, or similar tools to manipulate large, complex healthcare data sets highly preferred.

  • Experience with data visualization platforms (Power BI, Tableau, or equivalent) preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.


What Elevance Health employees say

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About Elevance Health

Sourced by ZipRecruiter

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2004

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