1

Help Desk Data Analyst Jobs in Phoenix, AZ (NOW HIRING)

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Phoenix, AZ - Help Desk Analyst (AZDOA ERP Division) | 100% Remote Local Phoenix, AZ candidates ... Support data integrity compliance audits and reporting * Document procedures and communicate ...

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Job Title: Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months ... Assists with data integrity compliance audits. Runs reports to show data integrity errors. Works ...

Help Desk Analyst (41949)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional ...

Help Desk Analyst (41949)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional ...

Help Desk Analyst (29047)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE have a Contract position available immediately for a Help Desk Analyst to join our customer in Phoenix,AZ. This is an ONSITE position. Please find below additional ...

Help Desk Analyst (29310)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Phoenix, AZ . This is an ONSITE position. Please find below additional ...

Help Desk Analyst (29703)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT TO HIRE position available immediately for Help Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below ...

... tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. Our team of ... k Analyst is a pivotal support position within our Managed Services organization. Our Service Desk ...

... tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. Our team of ... k Analyst is a pivotal support position within our Managed Services organization. Our Service Desk ...

They have already invested more than $500,000 into infrastructure upgrades, including data center ... Required Skills & Experience · 2-3 years of Help Desk, Desktop Support, or IT Support experience ...

Data Analyst Location: Tempe, AZ (Onsite Tuesday-Thursday) - Local Candidates Only Duration: 6 ... Desk: 380-999-9016 Email: koushik.b@conchtech.com Web: www.conchtech.com

Help Desk ITS III(35398)

Phoenix, AZ

$20.25 - $27.75/hr

Prepares statistical reports on help desk utilization; Develops and executes test plans (scripts ... Preparing, analyzing and reconciling reports Proficient with Excel, Word, and Access Researching ...

Service Desk Analyst(35208)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Perform escalated Help Desk functions including answering requests for assistance, creating tickets ... analytical ability Ability to work independently with minimal supervision Ability to adapt to the ...

Service Desk Analyst(34980)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Perform escalated Help Desk functions including answering requests for assistance, creating tickets ... analytical ability Ability to work independently with minimal supervision Ability to adapt to the ...

Service Desk Analyst II(35732)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Perform escalated Help Desk functions including answering requests for assistance, creating tickets ... analytical ability Ability to work independently with minimal supervision Ability to adapt to the ...

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

next page

Showing results 1-20

Help Desk Data Analyst information

See Phoenix, AZ salary details

$14

$23

$35

How much do help desk data analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk data analyst in Phoenix, AZ is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.73 per hour, depending on experience, location, and employer.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

What are popular job titles related to Help Desk Data Analyst jobs in Phoenix, AZ?

For Help Desk Data Analyst jobs in Phoenix, AZ, the most frequently searched job titles are:

Infographic showing various Help Desk Data Analyst job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,751 per year, or $23.9 per hour.

Help Desk Analyst

Expert Technology Services

Phoenix, AZ • On-site

$20.25 - $27.75/hr

Contractor

Re-posted 2 days ago


Job description

Phoenix, AZ - Help Desk Analyst (AZDOA ERP Division) | 100% Remote

Local Phoenix, AZ candidates only. Resumes must include current location. Candidates must be local at the time of submission, available for an in-person interview within 1 week of posting close, and able to start within 2 weeks of an offer. HireRight background check and drug screening required.

The Help Desk Analyst will provide technical support for AZ360 ERP and PageUp, assisting users via phone and email, troubleshooting issues, managing and escalating ServiceNow tickets, supporting data integrity audits, running reports, documenting processes, monitoring service desk activity, and providing new user orientation and training.

Required Qualifications:

  • 1+ year of Help Desk or troubleshooting experience
  • Experience using ServiceNow ticket management system
  • Strong customer service and technical troubleshooting skills
  • Experience documenting processes and resolving technical issues
  • Ability to prioritize, escalate, and manage tickets effectively
  • Knowledge of ERP systems, HR/Talent Management applications, and data integrity standards preferred

Key Responsibilities:

  • Provide Tier 1 technical support for AZ360 and PageUp
  • Diagnose and resolve user issues or escalate as needed
  • Monitor and manage ServiceNow tickets
  • Support data integrity compliance audits and reporting
  • Document procedures and communicate resolutions
  • Train and orient new users while delivering excellent customer service