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Help Desk Data Analyst Jobs in Iowa (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information ... Reporting & Analytics * Prepare weekly and monthly KPI dashboards and operational reports for IT ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information ... Reporting & Analytics * Prepare weekly and monthly KPI dashboards and operational reports for IT ...

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

$80 - $100/hr

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information ... Reporting & Analytics * Prepare weekly and monthly KPI dashboards and operational reports for IT ...

Arete Technologies, Inc.

Help Desk Support

Coralville, IA · On-site

$18.75 - $25.50/hr

The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

Heartland Co-op

Computer Technician & Help Desk

Clive, IA · On-site

$18.75 - $25.50/hr

Help with replacement of computer equipment such as terminals, monitors, and printers ... Ability to read, analyze, and interpret general business periodicals, professional journals ...

Heartland Co-op

Computer Technician & Help Desk

Clive, IA · On-site

$18.75 - $25.50/hr

Help with replacement of computer equipment such as terminals, monitors, and printers ... Ability to read, analyze, and interpret general business periodicals, professional journals ...

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Help Desk Data Analyst information

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

What are popular job titles related to Help Desk Data Analyst jobs in Iowa?

For Help Desk Data Analyst jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Help Desk Data Analyst jobs in Iowa look for?

The top searched job categories for Help Desk Data Analyst jobs in Iowa are:

Help Desk Data Analyst jobs near you

IT Help Desk Analyst

Palmer College of Chiropractic

Davenport, IA • On-site

Full-time

Re-posted 5 days ago

Job description

Palmer College of Chiropractic is looking for an IT Help Desk Analyst!

The Help Desk Analyst is a member of the College Technical support team. This position is responsible for resolving computer hardware and software services issues as well as managing classroom audio-visual (AV) equipment for the College. Additionally, this position is responsible for providing expertise, training, coordination and support of all academic technologies including, but not limited to, student and faculty laptop computers, student and faculty software and College AV equipment.

ORGANIZATIONAL RELATIONSHIPS

  • Responsible to the Lead Helpdesk Analyst with support responsibility to all other departments and college personnel as necessary.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Maintain, analyze and repair hardware and software systems.
  • Responsible for daily help desk functions, addressing all incoming support requests via email, phone, remote access and in person trainings.
  • Troubleshoot and problem solve key issues and escalate complex issues only when no resolution is identified.
  • Set up and configure new systems, new applications and assist in the management of all the College’s current application upgrades.
  • Coordinates activities in support of user training and assistance requests for all programs.
  • Trains users in learning new College provided applications and assists in problem-solving for applications issues.
  • Maintains records, logs and reports of assistance.
  • Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
  • Tests new software applications and recommends purchases where required.
  • Update the Knowledge Base with solutions as appropriate.
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to receive, express and determine accuracy of detailed information that is transmitted visually and verbally;
  • Ability to perform multiple assigned duties with time pressures and frequent interruptions;
  • Ability to communicate effectively in writing and orally to read, receive, express and determine accuracy of detailed information;
  • Ability to work independently and autonomously and concentrate for extended periods of time;
  • Ability to extensively, frequently and competently use computers, related application software programs, other necessary IT equipment and general office equipment, using the computer screen to read pertinent information on the screen while also adjusting to distance and depth perception;
  • Ability to analyze and resolve difficult problems; and
  • Ability to work various hours, including weekends and evenings as job requires.

EDUCATION AND EXPERIENCE

  • Associates degree in Computer Science, Microcomputer Applications or related field; Minimum of 2 years of providing technical support in a helpdesk or desktop support environment, or an equivalent combination of experience.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

  • Perform sedentary to light work in a ventilated, lighted and temperaturecontrolled office setting.
  • Frequent need to stand, stoop, walk, sit, lift light objects (up to 25 pounds) and perform other similar actions during the workday.
  • Repetitive movement of hands and fingers, typing and/or writing.
  • Lift and carry a minimum of 25 pounds.

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