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Help Desk Data Analyst Jobs in Iowa (NOW HIRING)

Apex Systems

Remote Sr. Data Analyst IV

Cedar Rapids, IA · On-site

$65/hr

Job#: 3045317 Remote Sr. Data Analyst IV Max Pay Rate: $65/hr Position will be fully remote, or if ... You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex ...

New

vTech Solution

Service desk

Coralville, IA · On-site

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...

TeamSoft

Desktop Support Analyst

Cedar Rapids, IA · On-site

$20 - $28/hr

Desktop Support Analyst Location: Cedar Rapids, IA (on site 5 days/week) Pay Rate: $20/hr - $28/hr ... Help Desk / Desktop Support resource to assist with an annual device lifecycle project. General ...

Kemper

Senior Data Systems Analyst

Des Moines, IA · On-site

$83K - $105K/yr

By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Position Summary: Kemper is seeking a highly analytical and detail-oriented Data ...

The 20

IT Support Desk Technician

Cedar Rapids, IA · On-site

Identify, analyze, and resolve common technical issues, questions, and problems that occur in ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

The 20

IT Support Desk Technician

Cedar Rapids, IA

Identify, analyze, and resolve common technical issues, questions, and problems that occur in ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

Artech Information System LLC

Desk side Support

Dubuque, IA · On-site

$18.75 - $25.50/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desk side Support Representative Distributed Client Services Location : DUBUQUE,IA-52001 Duration ...

Pwc

Data Strategy-Manager

Des Moines, IA · On-site

$99K - $232K/yr

They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical ...

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All JobsHelp Desk Data Analyst JobsHelp Desk Data Analyst Jobs in Iowa

Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Iowa? For Help Desk Data Analyst jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Iowa look for? The top searched job categories for Help Desk Data Analyst jobs in Iowa are:
Help Desk Data Analyst jobs near you

Population Health Data Analyst (Full Time)

The Iowa Clinic

West Des Moines, IA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

The Iowa Clinic rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Looking for a career where you love what you do and who you do it with? You’re in the right place.
Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.
 
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
 
Think you’ve got what it takes to join our TIC team? Keep reading…
 
A day in the life…
 
Wondering what a day in the life of a Population Health Data Analyst at The Iowa Clinic might look like?
 
The Population Health Data Analyst leads key strategic analytical projects for the organization, focused on population health, value-based care, quality, and medical cost.  This includes but is not limited to building high impact business intelligence dashboards and reports, processing multiple complex datasets, and completing complex analytics and data mining projects. Strong communication skills will also be required to optimize communication across stakeholders, including ensuring all projects are delivered in a clear and impactful manner.  The Population Health Data Analyst will need to be a team player, but also a self-starter who can work independently, show curiosity, and demonstrate initiative to own complex projects.
 
Job Duties and Responsibilities
  • Demonstrates ability to consistently meet expectations with minimal supervision while working in-person.
  • Develop reporting, analysis, and support for presentations, dashboards, and projects delivered in a timely manner, following internal reporting standards.
  • Collects, cleans, and prepares data from internal and external sources for use in building reports, models, and analyses.
  • Creates, maintains and trouble shoots data queries.
  • Maintains confidentiality of all patient and corporate/physician financial information.
  • Promotes a positive, professional image of The Iowa Clinic Management Company and The Iowa Clinic both internally and externally.   
  • Performs other tasks as assigned.
 
Knowledge, Skills and Abilities Required:
  • Critical thinker and self-starter who embraces change and can lead innovation in data processing, reporting and analytics with excellent verbal and communication skills 
  • Accuracy and attention to detail including reconciliation and validation, ability to prioritize and multitask while meeting deadlines 
  • Ability to establish and maintain good relationships with all levels of staff and leadership, including helping to scope leadership requests and deliver desired results 
  • Team player with the ability to work independently with minimal supervision. 
  • Proficiency with business intelligence tools including Tableau, Power BI or related tools 
Education:                         Bachelor’s degree in analytics, statistics, mathematics, engineering
or a related field.
Licensure/Certification: None  
Work Experience:           
  • Over three years of previous experience in healthcare analytics or related field. 
  • Experience working with healthcare data, including but not limited to electronic medical records (EMR), claims, health plan payer files, scheduling, billing, provider rosters, patient rosters, and more.
  • Experience building dashboards and data processing with business intelligence tools such as Tableau, Power BI, or a similar tool.
  • Experience with data coding languages such as Python, R, SQL or related tools.
  • Experience leading complex business analyses, including working with business leaders to understand objectives and delivering results in clear and impactful outputs.
  • Demonstrated experience with data reporting, querying, and manipulation of large data sets
 
Know someone else who might be a great fit for this role? Share it with them!
 
What’s in it for you
  • One of the best 401(k) programs in central Iowa, including employer match and profit sharing
  • Employee incentives to share in the Clinic’s success
  • Generous PTO accruals
  • and paid holidays
  • Health, dental and vision insurance
  • Quarterly volunteer opportunities through a variety of local nonprofits
  • Training and development programs
  • Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
  • Monthly departmental celebrations, jeans days and clinic-wide competitions
  • Employee rewards and recognition program
  • Health and wellness program with up to $350/year in incentives
  • Employee feedback surveys
  • All employee meetings, team huddles and transparent communication

What The Iowa Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

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