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Help Desk Data Analyst Jobs in Iowa (NOW HIRING)

Data Governance- Manager

Des Moines, IA · On-site

$99K - $232K/yr

They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical ...

Desk Side Technician

Urbandale, IA · On-site

$19 - $25.50/hr

Company Description We help Procurement and Recruiting departments faced with the challenge of ... of user data End user orientation and troubleshooting Preventive checks on A/V (audio video ...

The purpose of Atos Group is to help design the future of the information space. Its expertise and ... data preparation, basic model integration, and prompt engineering for AI-powered features.

The purpose of Atos Group is to help design the future of the information space. Its expertise and ... Contribute to data preparation, basic model integration, and prompt engineering for AI-powered ...

... Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. Participates in a 24/7 on-call rotation. • Participates in various IT projects to continually ...

Sr. Marketing Technology Analyst

Des Moines, IA · On-site

$84K - $104K/yr

... help clients protect and grow retirement income. Part of Brookfield Wealth Solutions, we partner ... The role serves as a bridge between marketing, IT, data engineering, and analytics to enable high ...

... help desk, desktop support, or infrastructure support role. * Basic understanding of Windows ... Familiarity with IT security best practices and data protection principles. * Experience supporting ...

New

... help desk, desktop support, or infrastructure support role. * Basic understanding of Windows ... Familiarity with IT security best practices and data protection principles. * Experience supporting ...

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Showing results 41-60

Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Iowa? For Help Desk Data Analyst jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Iowa look for? The top searched job categories for Help Desk Data Analyst jobs in Iowa are:

Data Governance- Manager

Pwc

Des Moines, IA • On-site

$99K - $232K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago


PwC rating

8.3

Company rating: 8.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

27th of 72 rated business consultants


Job description

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Manager

Job Description & Summary

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.
In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Analyse and identify the linkages and interactions between the component parts of an entire system.
Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
Develop skills outside your comfort zone, and encourage others to do the same.
Effectively mentor others.
Use the review of work as an opportunity to deepen the expertise of team members.
Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data Governance team, you will lead the development and implementation of data-driven strategies that drive business growth and enhance decision-making. As a Manager, you will supervise, develop, and coach teams while managing client service accounts and driving engagement workstreams, delivering quality deliverables that meet client expectations. This is an exciting opportunity to leverage your knowledge in data governance and analytics to make a significant impact on our clients' success.
Responsibilities
- Lead the creation and execution of data governance strategies
- Supervise and mentor team members to enhance their skills
- Manage client accounts and confirm deliverables meet quality standards
- Analyze data to inform business decisions and drive growth
- Foster collaboration within teams to enhance engagement workstreams
- Uphold the firm's methodologies and confirm compliance with standards
- Identify areas for enhancement in data management processes
- Encourage innovative approaches to enhance data-driven solutions
What You Must Have
- Bachelor's Degree
- At least 5 years of experience
What Sets You Apart
- AWS Certified Data Analytics / Solutions Architect
- Azure Data Engineer / Azure Solutions Architect
- Google Professional Data Engineer
- DAMA CDMP (Certified Data Management Professional)
- Informatica Certified Professional
- Alation Certified Data Catalog Professional
- Collibra Certified Ranger/Steward/Professionals
- SAP Certified Application Associate - SAP Master Data Governance (MDG)
- SnowPro Core / SnowPro Advanced
- Databricks Certified Data Engineer / Data Analyst / ML

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

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