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Help Desk Analyst Jobs in Quebec (NOW HIRING)

LCL - Génie, environnement & développement durable

Rédiger les rapports d'analyse et d'interprétation ; Assurer l'entretien des équipements de prélèvement ; Préparer et envoyer les échantillons au laboratoire ; Communiquer avec les clients

LCL - Génie, environnement & développement durable

Rédiger les rapports d'analyse et d'interprétation ; * Assurer l'entretien des équipements de prélèvement ; * Préparer et envoyer les échantillons au laboratoire ; * Communiquer avec les ...

ISE LABS INC AND SUBSIDIARY

Analyze, troubleshoot and resolve hardware, and software problems. * Perform daily operational ... Provide the resolution of user help desk problems in a timely manner. * Provide support for ...

Galderma

Electrotechnicien - FDS Nuit

Baie-d'urfe, QC · On-site

Avec un heritage unique en dermatologie ainsi que des decennies d'innovation de pointe, Galderma est le leader emergent de sa categorie dedie entierement a la dermatologie, present dans environ 90 ...

Groupe TVA

Technicien · ne multifonctions

Montreal, QC · On-site

Description de l'entreprise Chez Groupe TVA, la créativité est au cœur de tout ce que nous faisons. Nous repoussons constamment les limites de la création dans les secteurs de la télévision, du ...

Prevost

Le transport est au cœur de notre société. Pourquoi ne pas mettre votre compétence au service de l'élaboration des solutions de transport durables de demain ? Si vous souhaitez agir à ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Quebec

Help Desk Analyst information

See Quebec salary details

$12

$23

$34

How much do help desk analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk analyst in Quebec is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Quebec?

The most popular types of Help Desk Analyst jobs in Quebec are:

What are popular job titles related to Help Desk Analyst jobs in Quebec?

For Help Desk Analyst jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Quebec look for?

The top searched job categories for Help Desk Analyst jobs in Quebec are:

What are popular job titles related to Help Desk Analyst jobs in QC?

For Help Desk Analyst jobs in QC, the most frequently searched job titles are:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $48,454 per year, or $23.3 per hour.

Technicien Centre Assistance AQ (6 mois) / QA Helpdesk Technician (6 months)

Keywords Studios

Montreal, QC • On-site

Full-time

Posted 6 days ago

Keywords Studios rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 78 rated media

Job description

Contrat de 6 mois

Le technicien du centre d'assistance sera responsable de :

  • Maintenir le systeme de gestion des stocks du materiel d'AQ
  • Deployer le materiel d'AQ au sein des diverses equipes et le recuperer
  • Construire et entretenir tous les ordinateurs de jeux de l'equipe AQ
  • Recevoir et livrer les actifs et les colis (numeriques et physiques)
  • Remedier aux vulnerabilites critiques de differents studios WBGames (competence transversale)

Le technicien du centre d'assistance doit :

  • Etre present du lundi au vendredi au studio
  • Posseder d'excellentes competences en communication
  • Avoir de grandes aptitudes pour le travail en equipe
  • Avoir le sens aigu du detail
  • Etre capable de travailler de facon autonome et de garder son sang-froid durant les periodes de stress eleve

________

6 months contract

The Helpdesk Technician will be responsible for:

  • Maintaining the QA inventory management system
  • Deployment and retrieval of QA hardware to the various teams
  • Building and maintaining all of QA's gaming PCs
  • Receive and deliver assets and packages (both digital and physical)
  • Remediate critical security vulnerabilities from different WBGames studios

The Helpdesk Technician needs to:

  • Be present in office Mon. - Fri.
  • Have excellent communication skills
  • Have a great affinity for teamwork
  • Have a keen eye for detail
  • Be able to work autonomously and keep a level head during periods of high stress

What Keywords Studios employees say

Workplace

Get the full story on Breakroom

Keywords Studios logo

About Keywords Studios

Sourced by ZipRecruiter

Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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