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Help Desk Analyst Jobs in Quebec (NOW HIRING)

Alteo

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal ... Strong analytical and problem-solving skills * Strong technical understanding and ability to learn ...

Alteo

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal ... Strong analytical and problem-solving skills * Strong technical understanding and ability to learn ...

Savers/Value Village

Superviseur(e)

Quebec, QC

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Savers/Value Village

Superviseur(e)

Laval, QC

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Village Des Valeurs

Superviseur(e)

Laval, QC

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Village Des Valeurs

Superviseur(e)

Quebec, QC · On-site

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Village Des Valeurs

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Savers/Value Village

Superviseur(e)

Laval, QC

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Village Des Valeurs

Superviseur(e)

Saint-jerome, QC · On-site

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Village Des Valeurs

Superviseur(e)

Laval, QC · On-site

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Savers/Value Village

Superviseur(e)

Saint-jerome, QC

Description Superviseur(e) Qui sommes-nous? Village des Valeurs fait partie de la famille de magasins Savers. Nous sommes un détaillant mondial à but lucratif d'articles d'occasions, offrant des ...

Wajax

CA$24 - CA$27/hr

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... analytical, troubleshooting and communication skills; • iPhones and Tablets support ***This ...

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Help Desk Analyst information

See Quebec salary details

$12

$23

$34

How much do help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk analyst in Quebec is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What job categories do people searching Help Desk Analyst jobs in Quebec look for? The top searched job categories for Help Desk Analyst jobs in Quebec are:
What are popular job titles related to Help Desk Analyst jobs in QC? For Help Desk Analyst jobs in QC, the most frequently searched job titles are:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Quebec as of May 2026, with employment types broken down into 2% Locum Tenens, 81% Full Time, 12% Part Time, 2% Contract, 2% Nights, and 1% Summer. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,454 per year, or $23.3 per hour.

Bilingual Help Desk Analyst

Agilus Work Solutions

Montreal, QC • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Must-Have Skills:

  • Bilingual - French & English (able to read, write & speak)
  • 1 – 2 years of relevant experience in analytical, communication based role
  • Knowledge and experience using relevant systems and technology (Microsoft Office, Adobe PDF, OneDrive, Outlook)
  • Ability to multi-task in a fast-paced environment.


Nice to Have Skills:

  • Previous experience at a major Bank

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